MUZAMIL ABDI MADEY,

BOX 134, BOMET, KENYA. [email protected]. HUMAN RESOURCE MANAGER,

RE: JOB VACCANCY APPLICATION- CUSTOMER SERVICE.

With this letter and the attached resume, I would like to express my sincere interest in Customer service/Consultant position. As a skilled communicator and problem-solver with 2 years 5 months of experience ensuring outstanding customer service within high-volume call centers. My background includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. The following achievements demonstrate my qualification for this position while working at National Bank.

▪ Successfully managed to make inbound and outbound calls solving customers’ queries and needs.

▪ Successfully managed to claim ksh 35 million overdrawn amounts from overdrawn Customers.

▪ Successfully organized for the branding of various events that the bank is and was involved in countrywide to ensure company presence and visibility.

▪ Successfully facilitated the repairing and replacement of forex boards, signage and follow up to ensure all branches are renovated and well branded countrywide. My proven dedication to optimizing customer service and sales success—along with my exceptional interpersonal, analytical, and time management talents—will contribute immensely to the success of your company. Thank you for your consideration, and I look forward to speaking with you soon. Sincerely,

Muzamil Abdi Madey.