I.                    RELEVANT EXPERTISE

The following are my areas of expertise:

·         Ability to perform office tasks professionally

·         Excellent communications skills with local and international clients

·         Preparation/planning for Academic meetings currently in the Development Planning (APC and QA) and Faculties and other Units during my employ in the University.

·         Skills for capturing and administering data as required by CHE in the Development Planning and Faculties and other Units I have served before using Excel, SPSS and Access.

·         Ability to type and operate computer office applications including the above-mentioned applications and I am Customer oriented since having worked more than a decade with students, local and international clients whilst working in the Projects and Consultancies Department of the University.

·         Efficiency and effectiveness in management of communication of not only University planning and QA activities but also in Faculties and other Units I have served before.

·         Technological skills and knowledge of records management.

·         Ability to develop and professional layout annual plans, work plans using a variety of technological applications for prompt availability.

·         Professional compilation of reports (quarterly, annually etc.) using a variety of technological applications for prompt availability.

·         Skills for searching, sourcing and acquiring Research for Proposals, developing and disseminating Calls for Proposals in different fields.

·         Assisting in marketing the University Expertise for consultancies and commissioned research.

·         Assisting in providing technical advice to consultancy teams with preparation of bidding documents such as Technical Proposals

·         Basic skills in quantitative and qualitative data collection and processing

·         Budgeting for Financial Proposals.

II.                  RELEVANT WORK EXPERIENCE

1.      PA and Data Work-Related Experience acquired whilst working at NUL:

I have acted as a Personal Assistant in different Units of the University and performed the following PA – related responsibilities. Even as a copy-typist I have been found by my supervisors as capable of performing the same responsibilities.

A.                 May 2019 to date: Typist performing responsibilities of a Personal Assistant – Directorate of Development Planning and Quality Assurance Office

Tasks and Responsibilities:

·         Managing the Director’s diary (scheduling meetings and appointments)

·         Receiving the Director’s visitors including students

·         Preparations of Academic Board and other office meetings and workshops logistics

·         Collection of data and Evidence documents, photocopying and/or scanning as necessary

·         Dealt with everyday office running, incoming and out-going mail, internal, local and international calls

·         Transport logistics for the Director.

·         Organizing Institutional Audit Team workshops and logistics.

·         Reconciling and disseminating workshops and publishing reports to participants

·         Photocopying and/or scanning as necessary

·         Liaising with the Faculties and Departmental HoDs with matters relating to CHE compliance.

·         Prospect Students Admissions; Registration of students and processing Students results

·         Assisted the Quality Assurance Specialist with capturing and cleaning of data in preparation of UPLOADING SESSION to Council on Higher Education, Lesotho.

B.      May 2018 – April 2019: Typist performing responsibilities of a PA in the Office of the Dean – Faculty of Education

Tasks and Responsibilities:

·         Managing the Dean’s diary (scheduling meetings and appointments)

·         Receiving the Dean’s visitors including students

·         Preparing for Faculty Board and Executive meetings and workshops logistics

·         Taking proceedings of the Dean’s and EDF meetings

·         Dealing with everyday office running, incoming and out-going mail, internal, local and international calls

·         Transport logistics for the Dean and the Faculty staff

·         Assisting the Faculty Administrator to receive the Faculty’s Affiliation partners and organizing reception event, excursions etc.

·         Photocopying and scanning as necessary

·         Liaising with the Faculty Departmental HoDs and staff.

·         Processing students’ admissions; registration and results

·         Assisting the Quality Assurance Specialist with capturing and cleaning of data in preparation for UPLOADING SESSION to Council on Higher Education, Lesotho.

C.      November 2013 – July 2016 (3 years): Office Assistant for NUL Accreditation Process Team (In preparation for CHE-Lesotho requirements)

Tasks and Responsibilities:

·         Office Administration, secretarial as well as coordination of all accreditation activities

·         Daily management of communication between the NUL Accreditation Office and CHE in Maseru as well as the internal, local and international calls and mail.

·         Collection of programme self-evaluation related data and evidence documents from faculties and the entire University and sorting it by programme.

·         Photocopying and scanning as necessary and for submission to CHE

·         Organizing workshops on sensitization, programmes Self-Evaluation and Report writing workshops and handling their logistics

·         Reconciling workshops and publishing reports to faculties, Administration Units and Institutes of the University.

·         Assisting in planning and preparing for on-site Accreditation visitations by CHE

·         Typing, and using ICT to professionally lay out and format Self Evaluation Reports for submission to the Council of Higher Education-Lesotho (CHE),

·         Using different kinds of software to enter/capture data on Student Evaluation of Teaching tool (SET)

·         Assisting Faculties in interpretation of the CHE Self-Evaluation Report Template; layout and formatting in readiness for submission to the Council.

·         Checking for verification, submission of Self-Evaluation reports to CHE in compliance to the set submission standards.

·         Facilitating for meetings of the Accreditation Team with faculties, departments and the University Management during the Self -Evaluation process.

·          Facilitation for meetings with CHE representatives with the Accreditation Team and Senior Management.

·         Transport logistics

D.     PA-related Experience while employed as a Typist at NUL:

While employed as a Typist at NUL I also was appointed to act as a Senior Secretary in the following different Faculties, Departments and Units of the University:

2010- Business Management Department – IEMS

2003-2004: Examinations Office

2002: Health Sciences

2000:  Appointments Office

1998 – NUL Consuls (Bureau of Projects, Training and Consultancies)

1991 -1998: Faculty of Social Sciences,

In addition to the above-captioned acting appointments as a PA, I was periodically robed in as such in the offices of the Vice Chancellor, the Pro Vice Chancellor, the Registrar, the Deputy Registrar, Post-Graduate Studies and Works and Maintenance.

E.                  1998; 2004 – 2012: NUL Consuls: During this period, I was posted at NUL Consuls as a typist. However, most of my daily responsibilities were characteristically PA- oriented in nature. They included the following:

Tasks and Responsibilities:

·         Searching, sourcing and acquiring Research for Proposals, developing and disseminating Calls for Proposals in different fields.

·         Assisting in providing technical advice to consultancy teams with preparation of bidding documents such as Technical Proposals and budgeting for Financial Proposals.

·         Typing and applying ICT skills for development of text and pictorial documents e.g. brochures and flyers, business and greetings cards, layout and formatting the projects/consultancies reports making timely submissions to the clients.

·         Data entry using SPSS

·         Transcription of Key Informants Interviews and Focus Group Discussions for MSH project.

·         Responsible for travel and logistics, procurement of office stationery and equipment

·         Receiving incoming and outgoing local and international calls in relation to projects.

·         Assisting in coordination of NUL v Vodacom Lesotho deal for provision of mobile phones to NUL employees.

·         Administering major projects and consultancies for local and international clients both as NUL employee and as a freelancer namely;

v  Maloti Drakensberg Transfrontier Project, Lesotho Highlands and Development Authority, Government of Lesotho ministries such as Health, Gender and Youth etc.

v  Millennium Challenge Accounts – Lesotho Chapter’s Health Facility Survey, 2012.

v  Human Science Research Council (HSRC), World Bank, UNICEF, UNDP, WWK Kellogg Foundation’s Orphaned & Vulnerable Children project, UNIDO etc. In other major projects NUL-CONSULS was in collaboration with International Organizations such as ICON-Institut and University of Southampton etc.

v  Assisted in the preparations for 29th EEASA Conference in Lesotho and co-ordinated and administered the actual event on 3rd to 6th October 2011.

v  MCA-L End of Program Review for Development Researchers Network – Italy

September 2013 to October 2013

III.                EXPERIENCE FROM OUTSIDE THE UNIVERSITY:

1.      January 1989 – November 1991 (2 years 11 months): Data Capturer – MINISTRY OF INTERIOR & CHIEFTAINSHIP –

Tasks and Responsibilities:

·         Office management

·         Capturing data for the Lesotho HABITAT Project which was housed under the Ministry of Interior – Statistics Division.

·         Typing the Units memos and reports

·         Records management

·         Receiving mail and serving as a receptionist of the office receiving and making internal and outgoing mail and calls.

·         Delivering mail to the Ministry’s Headquarters.

IV.               RESEARCH EXPERIENCE

1.                  December 2018 – to date: Research Assistant and Project Co-ordinator in a qualitative research study on Assessment of Feasibility and Acceptability of Integration of IMPROVE Intervention into Routine National System of Care. The research involved use of Focus Group Discussion and Key Informant Interviews in six (6) Intervention Sites and six (6) Control sites.

The study is led by Dr. Lineo Tsekoa with Mrs. Ntsoaki Ralejoana as a Co-Consultant. It is commissioned by the Elizabeth Glazer Pediatric Foundation (EGPAF)

Tasks and Responsibilities:

·         Development of the Financial Proposal

·         Development of the Activity and Work plans

·         Typing and formatting of the Technical Proposal; the study tools; draft and final reports.

·         Organisation of Team meetings and workshops

·         Making requisitions of expenses and payments of allowances and consultancy fees.

·         Recording of proceedings of the workshops

·         Conducting Key Informant Interviews and Focus Group Discussions

·         Taking and typing field notes

·         Transcription and translation of data

·         Liaised with the Ministry of Health Officers on logistics of transport, and field sites.

2.                  January 2015: Research Assistant and Project Co-ordinator in quantitative and qualitative research study on UPDATED SITUATION ANALYSIS (SitAn) FOR ADOLESCENTS AND YOUNG PEOPLE’S HEALTH IN LESOTHO. The study was commissioned by the Ministry of Health Ministry of Health sponsored by WHO.

The Research Team was led by Dr. Itumeleng Kimane. It entailed collecting data from the Adolescents’ Corners of the Lesotho Health Centres and its clientele countrywide.

Tasks and Responsibilities:

·         Developed the Financial Proposal and Work Plan

·         Typed and formatted the Technical and Financial Proposal and all the study tools; draft and final reports.

·         Organised the meetings of the Team with the Ministry of Health and WHO

·         Recording of proceedings of the workshops

·         Data collection

·         Data capturing

·         Liaised with the Ministry of Health Officers on logistics of transport, and field sites.

·         Submission of Draft and Final Reports

3.                  July – October 2013 (4 months): Project Administrator for an International Firm – DEVELOPMENT for RESEARCHERS’ NETWORK (DRN) Italian, during its assignment of MCA-LESOTHO END OF PROGRAM REVIEW.

The research team was led by Paolo Scalia as a Lead Consultant and comprised international and local consultants as follows: Stuart Black, Kasper Tideman, Anton Rijsdijk, Mercy Bannerman (MD), Majakathata Mokoena Thakhisi, Regina Mpemi and Khotso Mapepesa.

Tasks and Responsibilities:

·         Project management and project and transport logistics, venue bookings for data collection

·         Liaising with MCA and DRN management teams

·         Local and international communication

·         Daily running of the office and Issuing of invoices to MCA

·         Compilation of office expenses, keeping office petty cash and Researchers’ allowances, procurement of projects materials etc.

·         Accounting for the project’s expenditure fieldwork trips and data collection and overall assignments.

·         Coordinating hired transport

·         Making payments to contracted transport owners

·         Coordination and making financial transactions (international banking and exchange rates) with Western Union

·         Organizing workshops and preparing for meetings between the Team, MCA and the Research sites personnel.

·         Making bookings for the International consultants in the districts.

·         Taking minutes during the meetings

IV. CONFERENCES

Celebrating 40 years of Advocacy, Development and Professionalism National Association of Child Care Workers (NACCW) Biennial Conference at ICC Cape Town in July 2-6, 2015 participated as a member of the Bahlabani Initiative.

IIV. SUMMARY OF SKILLS & EXPERTISE

·         Basic Skills in Research

·         Microsoft Office applications

·         High Performance Computing

·         Layout & Graphics Design

·         Report & Document Editing

·         Layout & Formatting of Reports/Books

·         Photoshop

·         Parts of Proposal Writing e.g. budgeting, activity & work plans

·         Project Management

·         Project Planning

·         Administrative Work

·         Office Management

·         Conference/workshop Coordination

·         Trainer of Caregiver and Child Protection officers

·         Brochures, flyers, events programmes, business and greetings cards

VOLUNTEER AND COMMUNITY SERVICE

1.      Trainer of Trainers on Child Protection Issues at Bahlabani Initiative February 2015 – Present

2.      Full participation on Child Protection and Support Issues, Alternative Care and Care Givers.

3.      Bahlabani Initiative Co-founder and member.