CRM consultant with a total of 6 years of working in CRM field, I have big experience in achieving customer requirements, identifying and solving problems immediately as we are working on online applications, identify loopholes in customer service and provide suggestions and solutions, integrating CRM application with other applications as Billing application and repository application …, achieve load balancing between 12 instances of CRM application to serve more than 2000 users and 5 million customers.
Bachelor of Information Technology and Engineering, Department of Software and Information Systems Engineering – Damascus University. Average: 73.15%.
• Provide technical leadership and assist in analyzing, designing, coding, testing and implementing all client’s new requirements, in addition to integrate them with other system applications
• develop, modify and upgrade pre-existing software packages to support the new business roles and new workflows to achieve the client’s new requirements and solve the pre-existing bugs using (JavaScript, RhinoScript, Java, Java Struts, Oracle (PL/SQL))
• Monitor the functionality of the application to assure stability between 12 instances using Apache Tomcat
• Contribute to new enhancements on system applications, improving the system functionality and customers’ serving
Participated in designing and developing an archiving website targeting Ministry of Communications and Technology using ASP .NEt, C#
Supervised a team of four students in Al-Baath University to submit, improve and achieve the proposal of graduation project
Taught software engineering semester for university students
Participated in designing and developing a website to register new voluntaries using ASP .NEt, C#