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Albert Quema Javellana Escalation Resolution Department Specialist

Bacolod City, Philippines

I’ve been working in BPO industry for years now and I’am enjoying the learning and experience that I gain in every field of customer service and customer service support may it be in Healthcare, Sales, Technical, Email and Telecommunications accounts. I’m looking forward to advancing my career and to help the business develop and grow more.

Experience

Oct 2014 - Mar 2018 Tier 3 - Escalation Resolution Department at PANASIATIC SOLUTIONS Inc.
Apr 2018 - May 2019 Customer Service Associate 2 at Concentrix Phils. Inc.
Aug 2019 - Present CSR at RMS Collect Agency, an IQOR company