CURRICULUM VITAE

Calixta Cecilia Banks Padua
College Degree: ​Bachelor of Arts Major in Communication Arts
Contact Details:
Mobile +974-33652844
Email: [email protected]

Highly capable store manager, with over 26 years’ overall experience in various retail store sales and customer service, predominantly in Middle East inclusive of in Qatar, UAE and Philippines seeking an assignment as store manager.

CAREER OBJECTIVES:

Search for opportunities to further my career in a competitive organization that recognize my abilities and experience I have gained in the years of my career and encourages me to promote and development of my skills.

EXPERIENCE SUMMARY:

PROMOD FRENCH FASHION FOR WOMEN – QATAR
Doha Festival City

STORE MANAGER: DECEMBER 2016- JANUARY 2020

Key Responsibilities:

– Over all in charge of entire and in a day to day Store Operation.
– Assist and report to the Brand Manager with the entire task.
– Responsible for ensuring the staff to give great customer service as well as monitoring the Key Performance Indicator of the store.
– Responsible for basic functions of planning, organizing, staffing, leading and controlling.
– Motivate the sales team to meet sales objectives by training and mentoring the staff.
– Create business strategies to attract new customers, expand store traffic and enhance profitability.
– Develop and arrange promotional and sale material and in-store displays.
– Training, supervising coaching and appraising/ work performance evaluation of the staff.
– Managing budgets and overheads.
– Ensuring retail operations are organized and strictly followed.
– Promoting and marketing the business.
– Overseeing pricing and stock control to avoid theft and fraudulent activities in the store.
– Responsible for ensuring an impeccable stock take count result.
– Responsible for maintaining high standards of visual merchandising and store presentation, and ensuring availability of products at all times.
– Making sure that administrative works are being followed.
– Prepare detailed report on Sales, Stocks, Staff and KPI.
– Monitor the sales figure, inventory, profit and loss and ensure that weekly and monthly targets are achieved by the team.
– Responsible for overseeing the sales floor activities in order to ensure that its operations are carried out in the most effective manner and in compliance with the company’s rules and standards.
– Building a team that each staff is motivated to succeed.
– Support management decisions, actions and directions.

PROMOD BOUTIQUE FANCISE – DOHA QATAR
Doha City Center

ASST. STORE MANAGER: NOVEMBER 2009 – NOVEMBER 2016

Key Responsibilities:

– Assist and reports to the Store Manager with all the tasks.
– Supervise the in store team in the absence of the Store Manager.
– Helps to increase turnover of sales. Proposes and implements actions intended to increase turnover.
– Informs the in store team with regards to concepts of the collection, trends and looks of the season and combination of shape fabric and color.
– Plans, organizes, and set up displays in associate with the in store team.
– Ensure that products are displayed as effectively as possible by implementing the Promod Visual merchandising policy.
– Set up window display
– Trains the in store team with regards to merchandising techniques and changes in the rules.
– Organizes the work and the working hours of the in store team so as best to satisfy the requirements of sales activities.
– Measures the effectiveness of own choices by monitoring parameters.
– Enhances and/ or enriches the tasks of members of the in store team so as to maintain their motivation in the context.
– Develop skills using the resources available like training, information, advice, etc.
– Ensures compliance with procedures applicable in the store.
– Checks or carries out cash desk procedures, (opening, paying in, closing and banking)
– Monitors quality of stocks and update stock level in the daily basis.
– Carries out stock taking.
– Monitors with the maintenance and housekeeping of the store.
– Informs in store team of sales target and direction of sales policy.
– Plans and organize such actions.
– Support management decisions, actions and directions.
– Performs in store team performance evaluation.

GOLDEN GOAL UNDERTAKING AND SERVICES LLC
Abu Dhabi, UAE

INSPECTOR: APRIL 2009 – JULY 2009

Key Responsibilities:

– Customers reception and explaining queries.
– Coupons testing, processing and entry into the ERP system.
– Responsible in carry out coupons and look through if tickets have been properly used.
– Taking decisions on payments or refuse to pay winning ticket.
– Primary filling of documents.
– Individual liability of breakage.

TAPE A LOEIL CHILDRENS SHOP (JAWAD BUSINESS GROUP)
Abu Dhabi, UAE

STORE-SUPERVISOR/IN-CHARGE: OCTOBER 2005 – MARCH 2009

Key Responsibilities:

– Assist and help the Brand Manager in achieving sales target, leads motivate and develop the team to maximize talents and performance in achieving business objectives. Analyses training needs of brand individual staff in relation to an increasing productivity and profitability. Maintain a high standard of security awareness regarding stock and money within the branch.
– Maintain store based role that would consistently deliver an excellent customer service proposition and conduct competitor surveys to draw up action plan.
– Launching and executing all promotions to the highest standards, ensuring visual and commercial considerations are balanced and ensuring sales floor standards are coherent to company standard and appropriate action to address shortfalls on a daily basis.
– Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand visual guidelines and stock are full replenished at all time in the store.
– Merchandise the newly delivered stocks as per procedure and guidelines.
– Submit the necessary reports required and assist Brand Manager to track all the store cost/expenses and remain within the given budget.
– Managing the stocks and update the stock movement record from the new shipments and total number of quantity sold per day and reconcile against the stock level per book records.
– Prepare evaluation of the staff performance appraisal.

SHOE MART MALL
Sta. Mesa Philippines

SELLING MANAGER: JULY 1995 – AUGUST 2005

Key Responsibilities:

– Overall in-charge into the assigned department
– Prepare sales plan within the year
– Monitor sales to ensure that target within a day is achieved.
– Monitor staff performance and prepare performance appraisal every six months
– Assist the Visual Merchandiser to maintain the high quality of good floor display.
– Assist the Asst. Branch Manager in achieving the target in promoting sales (promotion event)

GOLDILOCKS BAKESHOP INC.
Philippines

CUSTOMER RELATION COORDINATOR: DECEMBER 1992 – JULY 1994

Key Responsibilities:

– In charge in dining area
– Act as dining supervisor
– Ensure all staff are giving good customer service
– Ensure cleanliness in the dining area/floor
– Prepare staff performance appraisals
– Assist the Branch Manager

ELECTORAL CAMPAIGN OF LABAN NG DEMOKRATIKONG PILIPINO
Media Bureau, Philippines

PRODUCTION ASSISTANT: FEBRUARY 1992 – MAY 1992

– Monitor news releases in radio and TV stations.
– Fax news releases in radio and TV stations.
– Promote good image of campaign presidential candidate.
– Attend and record meetings, and report to the production manager.

SEMINARS ATTENDED:

– Post mix seminar – May 1993
– Basic Operation Training Program – March-June 1993
– Interpersonal Communication Skills – August 1996
– Supervisory Development – Sept 1996
– Basic Development Program for Selling Manager – Feb 2003
– Theft Awareness Workshop – April 2003
– Work Attitude and Values Enhancement – Feb 2004

HIGHEST EDUCATION:

– Bachelor of Arts Major in Communication Arts
Lyceum of the Philippines

PERSONAL INFORMATION:

Civil Status: Married with 3 children
Birthday: 02nd September 1969
Nationality: Filipino
Visa Status: Employment Visa

The above mentioned statements are true and correct to my best knowledge and belief

CALIXTA CECILIA BANKS PADUA