HEIDI H. HARLEA
05-322 Block 19  Chai Chee Road  Singapore 461019  +65-9469-8637      [email protected]

QUALIFICATIONS
A customer-oriented professional who thrives in a sales environment due to exceptional relationship-building skills and                    more than 16 years of experience in a variety of industries.

Excellent interpersonal skills, ability to work well with others in both supervisory or support staff roles.
Accustomed  to working in fast paced environments with the ability to think quickly and well experience retail sales and                     management.
Extensive experience in client relations, administration, sales, team leadership and basic accounting responsibilities.

PROFESSIONAL EXPERIENCE

Assistant Sales & Marketing Manager                                                                                                                             July 1, 2017-present

BA 2000 Marketing Pte Ltd                                                                                                                                                                                                                            Singapore

·         Driving and maximizing the sales and profitability of the store to achieve core growth.

·         Monitoring product availability levels throughout the day and replenish stocks.

·         Making recommendations on merchandising and product presentation.

Operational Manager                                                                                                                                        October 6, 2014  – June 30, 2017

Fluff N’ Fold Laundry Service, Antipolo City                                                                                                                                                                                                                          Philippines
·         Directing and administering laundry operations to ensure the overall cleanliness and product quality of the company to                     deliver outstanding clients service and financial profitability.
·         Handles all Human Resources issues such as trainings, staffing, payroll, regulatory compliance, benefit administration for                 the entire staff.
·         Direct liaison to the clients, producing, reporting, feedback and customer relations for the operation.

·         Forecast expenses, plans, capital expenditures and execute budgets.

Assistant Manager                                                                                                                                             January 1, 2014 –  October 2014
BA 2000 Marketing Pte Ltd                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Singapore
·         Create marketing and community events to drive sales success
·         Educate customers on products and services
·        Obtain necessary credit information when appropriate
·        Assist customers with service and billing requests
·        Coach sales associates on sales techniques and operational duties
·        Assist with in-store merchandising
·       Order, receive and maintain inventory

Sales Executive                                                                                                                                            August 3, 2009 – December 31, 2013

South Asia Computer Pte Ltd

Singapore

·         Greet customers and ascertain what each customer wants or needs.

·         Maintain knowledge of current sales and promotions, policies regarding payment and  exchanges, and security practices.

·         Maintain records related to sales.

·         Recommend, select, and help locate or obtain production based on customer needs and desires.

·         Answer questions regarding the store and its market

·         Describe retail products and explain use, operation, and care of selling to customers

Reservation In-Charge                                                                                                                                       October 2004 – November 2008

Al Bander Hotel & Resort                                                                                                                                                                                                         Kingdom of Bahrain

·         Reviewing room allocation on a daily basis and ensure that the correct rooms are allocated to the VIPS and guest according              to correspondence and requests.

·         Managing group cut off dates, securing and reviewing all rooming lists, monitoring group activities.

·         Supervising the hotel reservations department to maintain optimum levels of production resulting in optimum occupancy

·         Empower the reservations team to deal with all departmental and customer inquiries and complaints regarding the                            department

HRD Assistant                                                                                                                                                    April 2004 – September 2004

Generali Pilipinas, Assurance & Insurance Company Makati                                                                                                                                                                                                                        Philippines

·         Preparing overtime summaries, official business reports and leaves without pay.

·         Updating leave monitoring record and tardiness of the employees

·         In charge with the time keeping.

·         Preparing check request and payments for employment agencies.

·         Perform other tasks that maybe assigned from time to time.

Receptionist                                                                                                                                                        December 3, 2003 – April 2004                                                                                                                                      Generali Pilipinas, Assurance & Insurance Company Makati                                                                                                                                                                                                                           Philippines

·         Ensure all calls are responded to immediately within set- standards to minimize volume of abandoned calls.

·         Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and                     interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written                           instructions

·         Receiving and retrieving of documents, handles courier and parcel.

·         Maintain good rapport and a healthy working relationship with the other business units and ensure smooth inter                                department  flow of valuable information.

·         File data & perform other routine clerical tasks as assigned & for other departments as needed

Business Center Staff                                                                                                                                          August 7, 2002 – April 26, 2003

Dusit Hotel Nikko , Makati                                                                                                                                                                                                                          Philippines

·         Handles ticketing, rebooking, confirmation flights

·         Post all charges to room accounts in Fidelio System

·         Handles Conference and Meeting room reservation, inquiry

·         Provide efficient typing and other secretarial services

·         Prepares Daily and Monthly Revenue Report

·         Handles Courier / Parcel Services

EDUCATION

Bachelor of Science in Hotel and Restaurant Management                                                                         Philippine Women’s University
March 2001                                                                                                                                                                         Taft, Manila Philippines