Carl JoseffeGupo
36 Everlasting St., Batasan Hills, Quezon City 1120, Philippines
09281777873
[email protected]
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Objective
To attain an internship at company that utilizes my skills such as call observing, monitoring performance and company standards as well as leading huddles that identifies opportunities to improve in the field of analyzing performance.
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Education 06/2016 – 03/2018
Polytechnic University of the Philippines
Don Fabian, Quezon City
Senior High School
GPA of 92%
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Experience 06/2018 – 06/2019
Sitel Philippines – Mandaluyong
Quality Analyst
• Led an active role in identifying opportunities to develop and implement meetings which promoted company’s missions, functions, and also improvement of agents.
• Provided training to new hires which discussed product information and areas of flexibility within the company’s procedures.
• Deployed to another branch to explain technical functions of the specific product, zero tolerance policy, and quality guidelines.
Skills & Courses:
Leadership Training
Sitel Philippines
• Assess Leadership by 3C’s – Competence, Commitment. Confidence
• Evaluate Agents through the “Stages of Learning”, coaching method for knowledge gap
• Basic knowledge in MS Word and MS PowerPoint