Vanessa Paolette Q. Reyes

Vanessa Paolette Q. Reyes Surveillance Operator

Philippines

SKILLS:

* Good communication skills both in English and Filipino.

* Proficient in both oral and written communication.

* Organized, flexible, active, hardworking and can work well with minimum supervision.

* Adept in several casino games; dealing, shuffling, and ensuring patrons /clients are satisfied of our service.

* Basic knowledge in gaming table disputes and the proper way to resolve and correct them.

* Adapt in several Administrative / Clerical works.

* Customer-oriented. Dealt with different types of customers or clients.

Experience

April 14, 2014 – April 7, 2019 Surveillance Officer at Shang Software Solutions: Monitoring of table games to ensure all operational and specific game rules are strictly
adhered to.
: Monitoring of correct table limits and accurate online game play is in place.
: Reporting and escalation of any irregularities through documented protocols.
: Adherence and enforcement of Entry and Exit Policy from the premises.
: Ensuring CCTV Operations are uninterrupted, recorded and able to be played back
without fault.
: Reporting as required such as KPI and Casino Employee performance.
: Liaising with Management and /or Customer Service to effectively communicate or
resolve player disputes.
: Ensuring operational policy for the shuffling, counting and storage of cards is carried out
correctly by staff at all times.
: Ensuring operational policy for the use of card shoes is carried out correctly by casino
staff at all times.
February 20, 2012 – March 26, 2014 Virtual Assistant at Scribewell Ltd. Inc.: Acted as a back office medical-legal assistant for a law firm client,
analyzing medical-legal cases, filing reports or documents to the court’s
specialized website and sending emails to doctors, insurance, and
lawyers documents regarding a particular case.
: Managed daily workload of patient’s data and client concerns.
: Uploaded patient’s medical records through a specialized software.
September 01, 2009 – February 15, 2011 Online Casino Dealer at Gold Deluxe Ltd.: Dealt with casino games such as baccarat, blackjack, roulette and
Sic-bo.
: Played the role of the gaming table inspector and card shuffler.
: Ensured that every game is dealt accordingly and kept the
players /clients satisfied with the kind of service we provide.
May 07, 2007 – November 06, 2008 Online Casino Dealer at Crowntech Entertainment: Played the role of the gaming table inspector and card shuffler.
: Ensured that every game is dealt accordingly and kept the
players /clients satisfied with the kind of service we provide.
February 09, 2006 – July 09, 2006 Sales Clerk at Watsons Personal Care Store: Set up and arranged advertising displays and
Merchandizes on counters to promote sales.
: Answered customer’s questions concerning location, price and use of merchandise.
: Accepts payments, and wraps or bags merchandise for customers.