Marianne Esperon Social Media Support Executive
Manila, PhilippinesMarianne Lezano Esperon
Blk59 Lot14 Mabuhay Homes2000, Salawag, Dasmariñas City, Cavite
Tel no: +63922 490 7677
E-mail address: [email protected]
OBJECTIVES:
To seek a challenging position in a growth-oriented company in order to utilize my education, skills, interests, abilities, and training to become more competitive for a long term development.
WORK EXPERIENCE
Company: Ecorenew Philippines
Position: Social Media Support Executive
Date: April 10, 2019 – November 13, 2019
Duties and Responsibilities:
– Responsible for assisting customer queries via the company’s social media platforms.
– Responding to customer reviews on Trustpilot.
– Assisting Amazon customers on Seller Central.
Company: Optum Global Services
Position: Sr Product Support Representative ( Web Support)
Date: November 7, 2018 – Dec 18, 2018
Duties and Responsibilities:
– Assisting members on web navigation
– Helping members on password resetting
– Assisting members in registration and login.
Company: NCH Customer Support Services Inc.
Position: Conversion Ops Executive ( chat )
Date: Feb 20, 2016–October 17, 2017
Duties and Responsibilities:
– Assisting Bingo and Casino players to get bonuses and rewards.
– Pushing for more deposits from players
Company: TaskUs Philippines
Position: Technical Support Representative Level 3 ( Chat, email, and voice )
Date: July 20, 2014– February 2016
Duties and Responsibilities:
– Providing technical assistance to iOs and Android users
– Dispatching technicians to do onsite troubleshooting
– Sending follow up emails to clients
Company: Iqor Philippines
Position: CSR (Collections)
Date: October 26, 2012–March 2014
Duties and Responsibilities:
– Handling inbound collections call
– Assisting high-risk customer regarding payment arrangements
Company: Stream Global Solutions
Position: Customer Service Representative (Sales)
Date: October 2009 – August 2012
Duties and Responsibilities:
– Handling inbound sales calls for a Telco account in the U.S.
– Assisting customers regarding billing concerns.
EDUCATION
1999 – 2001 Philippine Science and Technology Center
Diploma in Computer Technology
1998 – 1999 De Lasalle University-Dasmariñas
Balik-Aral Program Scholar, PEPT exam
1992 – 1996 Moonwalk Elementary School
TRAINING AND SEMINARS
January 3-29,2012ESL Teaching and Tutorial
Island Cove Resort and Leisure Park(Kawit, Cavite)
October 2-October 23, 2009 Finishing Course For Call Center Agents
Informatics, Southmall
October 2-October 23, 2009 Computer-Based English Proficiency
Informatics, Southmall
August-September 17, 2009 Computer Programming (NCIV)
Informatics, Southmall
PERSONAL INFORMATION
Date and Place of birth: June 5, 1979, Caloocan City, Philippines
Religions and Sex Status: Born Again Christian, Female, Single
Spoken Languages: English and Filipino
CHARACTER REFERENCE
Available upon Request
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Any wrong information presented in my resume will be enough reason for the cancellation of my application.
Marianne L. Esperon