Residential Address                             3 Laing Crescent

Cranborne Park

Harare

Sex                                                         Male

Nationality                                            Zimbabwean

Contact Number                                  +263 784956077

Mobile Number                                   +263 784956077

Drivers License                                    Class Two

Email                                                     [email protected]

CAREER OBJECTIVES

To be employed by a well based and a dynamic organization whereby my ICT experience in networking, hardware repairs, database management and Internet support can be best utilized.

To bring value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological leadership solutions to seemingly intractable problems

ACHIEVEMENTS

·         Best public speaking student                            2002

EDUCATIONAL SUMMARY

International Advanced Diploma in Computer Studies         Speciss College                   2007-2008

International Diploma in Computer Studies                             Speciss College                   2006-2007

Certificate in Computer Operations and Packages                 Shungu High School           2001-2003

‘O’ Level                                                                                              Shungu High School           2001-2003

EMPLOYMENT SUMMARY

Retail System Manager

Touch Africa                                        2015-2018

SENIOR SYSTEMS SUPPORT CONSLUTANT

Arachnid Design                                  2012-2014

Information Security Analyst

Gainful Information Security            2011 – 2012

I.T-Head OF Dept

Mabelreign Spar                                  2010- 2011

I.T Technician

Spar Arundel                                        2008 – 2010

I.T Administrator

Dawn Pharmacy                                  2005 – 2009

EDUCATIONALQUALIFICATIONS

International Advanced Diploma in Computer Studies

Majoring in Business Management

Modules                                                                                                                                                   Grade

Systems Analysis and Design                                                                                                                 Pass

Managing Business Projects                                                                                                                    Pass

Enterprise Networking                                                                                                                              Pass

Database Design and Development (SQL)                                                                                            Pass

Business Management                                                                                                                             Pass

Advanced Website Development                                                                                                           Distinction

Practical Project                                                                                                                                         Pass

International Diploma in Computer Studies

Majoring in Computer Technical Support

Modules                                                                                                                                                     Grade

Business Communication                                                                                                                        Pass

Business Organization                                                                                                                               Credit

Computer Technology                                                                                                                               Pass

Systems Development                                                                                                                               Pass

A+ PC Support Technician                                                                                                                      Credit

Developing a Website                                                                                                                                Credit

Networking                                                                                                                                                  Pass

Structured Programming Methods                                                                                                          Pass

Certificate in Computer Operations and Packages

Modules                                                                                                                                                   Grade

National Foundation Certificate Level                                                                                                 Credit

EMPLOYMENT HISTORY

SUPPOrt Manager

Touch Africa

Duties

Sales and Marketing
Manage retail customer accounts(Gaap, Ivend, Retail Office, GaapQSR and Ultisales)
Audit retail system and hospitality system
Installation POS systems under our portfolio
Retail management procedures for customers
Store and pull reports in SQL interface
Demonstrations of  ultisales and Agility RMS software
Interfacing Pastel software with ultisales software
Installation of IVend Retail
Training and up skilling of retail softwares
Importing and exporting databases
Installation of Microsoft operating systems
Installation of Point Of Sale system and supporting it
Configuration of fiscal and non-fiscal printers
Configuration, troubleshooting and maintenance of network
PC hardware repairs and building of PC’s and support
Maintenance of windows server 2003 and windows XP
Installation of servers for clients and antivirus software
Audit and training of system to end users
Drafting of reports to customer and customer support and offsite service
Mapping of network drives in the system
Email configurations
 

SENIOR SUPPORT CONSLUTANT

Arachnid Design

Duties

Create sales and performance reports
Demonstrations of  ultisales and Agility RMS software
Interfacing Pastel software with ultisales software
Importing and exporting databases
Installation of Microsoft operating systems
Installation of Point Of Sale system and supporting it
Configuration of fiscal and non fiscal printers
Configuration, troubleshooting and maintenance of network
PC hardware repairs and building of PC’s and support
Maintenance of windows server 2003 and windows XP
Installation of servers for clients and antivirus software
Audit and training of system to end users
Drafting of reports to customer and customer support and offsite service
Mapping of network drives in the system
Email configurations
Key Skills

Installation of software’s
I.T support
Marketing and sales strategies
Development plans of software product
Sales of POS systems
Information Security Analyst

Gainful Information Security

Duties

Website maintenance and administration
Sales and marketing formulations and strategies
Sales projections reports
Coordinate marketing functions
Plan marketing meetings and training sales reps
Participating in the evaluation, development and implementation of security standards, procedures and guidelines for multiple platforms and diverse systems environments
Designing network vulnerability scans and providing remediation alternatives
Identifying emerging vulnerabilities and evaluating associated risks and threats
Evaluates system specifications for business requirements
Develop and prepare information systems solutions
Prioritize business goals and information needs
Hardware and technical support to clients and office environment
Computer and systems analysis

Procurement of new clients and client relations
Selling of all company related products
Marketing strategies and approach to develop the business
Attending to all technical issues related to user machines and system
Attending management meetings
Key Skills

Securing and maintenance of network systems
Designing network vulnerability scans and providing remediation alternatives
Securing and maintenance of database
Installation of windows server 203-2008, windows vista and  windows 7
Server support
I.T-Head OF Dept

Mabelreign Spar

Duties

Stock take processing
Ensuring of price management of all products received.
Database management and troubleshooting
Creating of user’s and passwords
Correcting of all GP’s in the system
Database clean up
Installation of software and hardware troubleshooting
Ensuring correct processing of invoices
Creation of products into the database
Updating sales journal from the main database into pastel
Deriving all management reports to the directors
Recalling information and changing file type.
Implementing proceeds for day to day running of the shop
LAN maintenance
Attending managerial weekly meetings
Supervising data capturing clerks
Training departmental heads and data capturing clerks
Ensuring processing of monthly stocktaking
Product knowledge and ensuring that there are sold accurately
Key Skills

Managing stock
Managing network infrastructure and internet configurations
Technical support
Supervising hardware and system repairs
 

I.T Technician

Spar Arundel

Duties

Data capturing: collect invoices from the receiving and generate goods received vouchers.
Printing of shelf-talkers and barcode label as per processed grv invoice
Receive invoices correct and apply correct, tax band, mark up and GP’s.
Swift and prompt processing of GRV’s
Reconcile GRVS summary reports with invoices and check GRV book at point of receiving are all accounted for and handing over processed GRVS and all invoices to the accounts.
Responsible for installation of Store-line (Till system) and administrative troubleshooting
Creating new products in the system as authorized by the IT manager.
Installation of Microsoft products – operating systems XP, Vista, Windows 7 and Microsoft office 2003 and 2007
Antivirus maintenance, installation, removal and updating
Network administration
Printer setup, administration and configuration
Troubleshooting and support of corrupted operating systems including hardware
In charge of over 45 PC’s and managerial laptops of all technical requirements, building and rebuilding of desktops
Technical support of Pc software
Internal email configuration
Server maintenance – SCSI server repairs and RAID knowledge base return hard disc drivers on-line and rebuild when corrupted
Internet configuration on all departmental computers
Configuration of system
Supervising of all database and all installations reporting to the IT manager
Configuration of wireless network and internet access points
Key Skills

Troubleshooting and maintenance of network
Technical support
Administration
I.T and sales Administrator

Dawn Pharmacy

Duties

Head of banking
Capturing and recording of banking summaries
Compilation of financial records
Data recording in excel sheets and MS access database
System assistant and administrator liaising with the service provider
Computer servicing liaising with external service providers
Network administration
Database administration – processing of all systems data and stock take
Compilation of all yearly and monthly reports of all records
Processing of pharmaceutical products to be edited
Creation of new pharmaceutical products
Storing and recording of stocks
Entering all stock take values in the database
Hardware troubleshooting
Selling pharmaceutical products to customers
Key Skills

Banking  processing
System troubleshooting
Installation of Windows XP and 2000
Installation of Microsoft office
Maintenance of network infrastructure
Sales
 

REFERENCES

Mrs. L Mvere                                                     Mr. Prosper Ushe

19 Orr Street Corner Kenneth Kaunda            Arundel Spar

Harare.                                                                  51 Quorn Avenue

+263 772 378 572                                               Harare

+263 4 369669-73

+263 773 789 037

Mr. Herbet Pote                                                 Cade Zvavanjanja

Mabelreign Spar                                                  Gainful Information Security

No 383 Stotford Parade                                     4th Floor Exploration House

Mabelreign                                                            Cnr R.Mugabe and 5th Street

Harare                                                                   Harare

+263 4 2918303                                               +263 4 733 117

+263 772 233 830