Name & Surname     :  SUZETTE S. ENCARNACION

Address                      :  Ph1 Blk28 L24, Apitong Street, Nha Bangkal,

Davao City 8000, Philippines

Tel/Cel #                     :  +639613601244

Email                          :  [email protected]

Apply for                   :  Front Desk Clerk/ Any position available

Summary Statement:

·         Hard working individual with sufficient orientation and equipped skills. Learns new procedures quickly, energetic and physically fit with upbeat personality and able to work effectively in a team environment.

Personal Information:

Nationality                 :  Filipino

Sex                              :  Female

Marital Status            :  Single

Date of Birth              :  September 29, 1995

Place of Birth             :  Davao City, Philippines

Educational Background:

College Level:            University of Mindanao

Course:           Bachelor of Science in Tourism Management

2012 – 2016

High School:              Daniel R. Aguinaldo National High School

Matina Crossing, Davao City

2008-2012

Elementary:               Kapt. Tomas Monteverde Sr. Central Elementary School

A. Ponciano St., Davao City

2001-2008

Work Experience:

·         TOYOTA MATINA, DAVAO

Mc. Arthur Highway, Brgy. Matina Crossing Talomo District, Davao City

Customer Relations Department – OIC

August 1, 2018- Present

·         CEBU PACIFIC AIR INC./SUMMIT WORLD DAVAO INC.

2ND Floor Victoria Plaza Mall J.P Laurel Avenue, Davao City

Ticketing Agent

January 16,2017- July 31, 2018

·         GREENWICH CORPORATION

Greenwich NCCC Mall, Ma-a, Davao City

Guest Service Assistant/Kitchen Crew/Cashier

May 24, 2013 – December 31, 2014

Seminars and Trainings:

·         Introduction to Basic Customer Handling: Omotenashi Approach

Toyota Motor Philippines

28th Floor Lexus Room, GT Tower International Ayala Avenue, Makati City

September 27, 2019

·         Basic Customer Relations Officer Training

Toyota Motor Philippines

28th Floor Lexus Room, GT Tower International Ayala Avenue, Makati City

August 13 – 17, 2019

·         On-the-Job Training at City Tourism Operations Office

2/F Pasalubong Center, Palma Gil St., Davao City

March 4 – April 6, 2016 (150 hours)

·         Sabre Functionalities Training

11th Floor Landco Building, Bajada, Davao City

February 9 – 12, 2016

·         Amadeus Basic Reservations Course Training

Dana Corporation, Ladislawa, Buhangin, Davao City

December 8 – 11, 2015

·         On-the-Job Training at 186 Travel and Tours

Añora Bldg., Diversion Road, Buhangin, Davao City

November 25, 2015 – March 1, 2016 (300 hours)

·         Tour Guiding NCII

University of Mindanao Assessment Center, Matina, Davao City

July 10, 2015

·         Cookery NCII

PWC of Davao

June 15, 2015

·         Front Office NCII

University of Mindanao Assessment Center, Matina, Davao City

May 5, 2015

Character Reference:

·         Ms. Molly P. Inis

Service Manager – Toyota Matina

Davao City

(082) 226-2994

·         Ms. Ellen Joven

Manager – Summit World Davao/Cebu Pacific Ticketing Office

Davao City

(082) 225-3246

·         Ms. Marie Paz A. Maruya

Technical Assistant – City Tourism Operations Office

Davao City

(082) 222 – 1958

·         Mr. Edmund J. Binalayo

Manager – 186 Travel and Tours Agency

Davao City

(082) 300 – 2906