DR. SUDHIR P. DORLE (Business Administration – Strategic Management)

E-mail: [email protected]                 Phone: +1 (619) 496-8068

Profile Summary

·       Passionate business leader with experience in launching businesses from scratch across entire emerging markets of USA

·       Excellent track record of contributing to top-line & bottom-line objectives and improving overall business results

·       Successfully transformed non-performing business units into top-performers and amplified EBIDTA margin by multi-folds

·       Holding in-depth knowledge & understanding of diverse customer segments, markets and different formats of customers

·       Expertise in providing strategic advisory to clients to improve cost, delivery and quality parameters; vendor development, enabled lean capability building, process standardization, transformation & continuous process improvement for clients

·       Purchase goods & services, receive quotations, placing orders, verification of received material & inspection

·       Acted as a Research Consultant – Strategic Management and Planning; was responsible for the direction and leadership of operational, financial activities of the hospital. Utilization of available resources to its optimum to increase in internal and external customer satisfaction, continuous quality improvement, and reducing overall cost.

·       Acted as Internal Quality Management System Auditor; in-depth understanding of ISO 9000, ISO 14000, ISO 18000, ISO 27000, QS 9000, IATF 16949

·       Extensively traveled across Europe, Asia & America; appreciative of diverse cultures and viewpoints; dynamic, go-getter & pragmatic & focused

Work Experience

Cabrillo Inn & Suites, San Diego, CA                                                                             (Sept 2017 – Aug 2018)

Designation: Business/Management Consultant

•           Increased client base from 60% to 90% in a span of a few months

•           Revenue generated is nearly doubled since September 2017 till date on a monthly basis

•           Increased guest satisfaction index from 56% to 92%, way ahead of its competitors

Alliant International University, (CSML), San Diego, CA                                     (Jan 2015 – Dec 2015)

Designation: Teaching Assistant

•           Assisted international students of BBA and MBA in their academic course work, assister them wherever they had problems in understanding the theory part.

•           Guided these international students in completing course assignments as per APA standards.

•           Also assisted in assignment writing, class presentations and final Project work as per APA guidelines.

Bharati Vidyapeeth (Deemed University), Solapur, India                                    (June 2011–May 2012)

Designation: Adjunct Professor

•           Taught international business, operations management courses to BBA students.

•           Taught Project Management courses to MBA students

•           Taught industrial projects to MBA students, helped them to understand how organizations work and how to work on projects to make it successful.

•           Arranged and managed industrial tours for the BBA, MBA students.

ASK Management Consultants, Solapur, India                                                      (Jan 2011 – Aug 2014)

Designation: Principal Management Consultant

•           Developed and trained a team of ISO certification Auditors and Sales staff.

•           Increased client base from 23 to 78 in a span of a few months

•           Grew revenue from < $ 5 Million to > $ 40 Million

•           Enabled > $ 1 Million cost reduction for key clients, and increased client’s performance by more than 30%

•           IATF 16949 implementation, documentation and internal audits.

Lowri-Beck Customer Services Ltd, London, UK                                                 (Feb 2008 – Dec 2010)

Designation: Sr. Team Leader

•           Resolved customer’s complaints

•           Work appreciated by customers for good customer service, and employer appreciation for the most productive employee in the operations team 10 times in a row.

•           Gave 200% production on a daily basis, at a conversion rate of more than 90%.

•           Trained customer service executives, monitored their fieldwork, team performance improved by 48%

N-trance Services Pvt. Ltd., Pune, India                                                                 (July 2005 – Apr 2007)

Designation: Sr. Customer Service Associate

•           Resolved 33+ disputed cases per week; recovered > GBP 1 Million from the Third Party / Insurer

•           Awarded as one of the best dispute handlers on the floor, and maintained the high quality of customer service

•           Promptly resolved customers’ queries related to the motor claim

•           Managed activities related to recoveries, vehicle inspection, payments, legal matters, and 3rd party/insurers & witnesses

•           Successfully worked on > 250 motor claims files per week

Mphasis (India) Pvt. Ltd., Pune, India                                                                    (Aug 2004 – Jun 2005)

Designation: Customer Service Executive

•           Achieved sales target of 200% and conversion rate of 65%. Maintained the highest sale and conversion rate in the entire organization.

•           Awarded as “Star Performer” of the year.

Dev Quality Consultant & Associates, Mumbai, India                                       (Dec 2002– June 2004)

Designation: Sr. Quality Consultant / Project Manager / Business Analyst   

•           Achieved cost reduction of up to $ 1 Million for different client organizations

•           Trained new employees on ISO 9001, ISO 14001, ISO 18001, implementation, documentation and maintenance for 25+ organizations.

•                Worked as a Project Manager (PM) on 5 different projects for implementation of Quality Systems.

•                 Worked as a Business Analyst (BA) on 2 projects, for developing quality systems software for automobile supplier manufacturing organizations.

•                In-charge of the Molding section, continuous improvement on molding products.

Clients: Ford, GM, Tata, Mahindra & Mahindra, Hyundai, Honda, Toyota, Fiat, Ashok Leyland, Maruti…

Geekay Indfabs Pvt. Ltd., Mumbai, India                                                              (Aug 2001 – Dec 2002)

Designation: Manager Quality Assurance & Management Representative

•           Reduced customer product rejection from 15% to < 1%

•           Reduced rejection at outsourced jobs from 25% to 0%

•           Successfully implemented ISO 9001, ISO 14000 and conducted internal audits

•           Improved process and product quality, and reduced non-conformity of goods at all stages from 7% to less than 1%

•           Negotiated with clients to increase existing orders up to 50%

Clients: Ford, GM, Tata, Mahindra & Mahindra, Hyundai, Honda, Toyota, Fiat, Ashok Leyland, Maruti…

Supreme-Treves Ltd., Daman, India                                                                       (Jan 1999 – Aug 2001)

Designation: Inspector Quality Control

•           Reduced In-process non-conforming products from 35% to 2% through process improvement initiatives

•           Reduced product rejection from 28% – 5% through redesigning, and rework of products.

•           Reduced customer rejection from 25% – < 1% through process improvement and logistics

Clients: Ford, GM, Tata, Mahindra & Mahindra, Hyundai, Honda, Toyota, Fiat, Ashok Leyland, Maruti…

Previous Experience

Pre-Recruitment Training Centre, India as Instructor                                               (May 1998 – Jan 1999)

Sudarsan Chits (I) Ltd., India as Branch Manager                                                      (Aug 1996 – May 1997)

Peerless General Investment & Finance Co. Ltd., India as Field Officer                (Jan’1993 – Aug’1996)

Education

Southern States University, San Diego, CA – US                                                                Jan 2019 – Dec 2020

MSIT (Master of Science – Information Technology)

Alliant International University, San Diego, CA – US                                                         Aug 2014 – May 2017

DBA (Doctor of Business Administration – Strategic Management)

Honors: University scholarship; GPA: 3.73

University of Wales, London – UK                                                                                   Sep 2008 – Dec 2010

MBA (Project Management)

Edexcel, London – UK                                                                                                    Apr 2007–Aug 2008

MBA (Operations Management)

Symbiosis Institute, Pune – India                                                                                     Jan 2000 – Jan 2002

Master Diploma in Business Administration (International Marketing)

University of Pune – India                                                                                               Jun 1992 – May 1994

M.Sc. (Defense Study)

University of Pune – India                                                                                               Jun 1989 – May 1992

B.Sc. (Zoology)

Other curriculum activities:

·       Solo Pilot (Gliding) – T21 B

·       NCC (National Cadet Corps) – ‘C’ Certificate

·       Aeromodelling

Research Projects

·       “Study, The Effects of Hospital Integration on Patient Cost, Medical Errors, and Customer Satisfaction”

·       “The Relation Between Yoga-Meditation and Business: A Case Study of Yoga-Meditation Results and Work Performance”

·       “Strategy To Attract International Students: Small Private Institutes In Higher Education”

Conferences attended and participated

·       1st International annual conference on Business Research and Management Practices in the Global Environment, San Diego, California.

·       2nd International annual conference on Business Research and Management Practices in the Global Environment, San Diego, California.

·       3rd International annual conference on Business Research and Management Practices in the Global Environment, San Diego, California.

·       4th International annual conference on Business Research and Management Practices in the Global Environment, San Diego, California.

Publications & Presentations

·       The Effects of Hospital Integration on Patient Cost, Medical Errors and Customer Satisfaction: A Case Study on India, at proquest.com (https://search.proquest.com/openview/2e7e746e85fa07f3a195eeb8e24331fe/1?pq-origsite=gscholar&cbl=18750&diss=y)

·       Dorle, S. P., Ozyurt, S. S., Chaudhary, B., & Janga, A. (July-December: 2017). A study on the Effects of Hospital Integration in India. International Journal of Business Research and Management Practices in Global Environments, 1(1), 1st ser., 131-144.

·       Modi A., Shukla, Y., Prajapati, B. A., Dorle, S. P., & Janga, A. (July-December: 2017). Antecedents of customer store preference: Relationship with store and product attribute. International Journal of Business Research and Management Practices in Global Environments, 1(1), 1st ser., 5-23.

·       Janga, A., Chaudhary, B., Dorle, S. P., & Modi A. (July-December: 2017). Direct to consumer advertising of prescription drugs: A review of the empirical literature. International Journal of Business Research and Management Practices in Global Environments, 1(1), 1st ser., 111-123.

·       Kothari, P. P., Dhavan A. A., & Dorle, S. P. (July-December: 2017). A Study on Role of Service Sector in Developing India: with special reference to the Hotel & Hospitality Industry in Sholapur City. International Journal of Business Research and Management Practices in Global Environments, 1(1), 1st ser., 160-176.

·       ‘Significance of Hospital Integration in Increasing Efficiency’ Poster presentation at The California School of Management and Leadership.

Trainings Attended

·       ISO 9000 Awareness (1994 & 2000)                       ISO 18000 Awareness      QS 9000 Awareness

·       ISO 14000 Awareness                                          ISO 27000                     Quality Operating System (QoS)

·       Advance Product Quality Planning (APQP)              Dock Audit                    Statistical Process Control (SPC)

·       Internal Quality Audit (IAQ)                                 5S (Housekeeping)          Kaizen (Continuous Improvement)

·       Failure Mode Effective Analysis (FMEA)                Assertiveness

·       Production Part Approval Process (PPAP)                Corporate Behavior          Effective Communication

·       Personal Growth Through Feedback

 Skills

Business: Business Strategy, Continuous Improvement, Cost Reduction, Entrepreneurship, Business Growth and Increase Profit, Quality Improvement, Mentoring and Motivating, Customer Service Enhancement…

Teaching: Higher Education, University Teaching. Guiding on Doctoral Dissertation, Research & Projects…