Anna Paola Favila Rodriguez

Anna Paola Favila Rodriguez Bachelor in graphic design

Mexico Portfolio

. corporate trainingblended learningcall center trainingChange ManagementcommunicationCustomer Servicefacilitatorgamificationhard skills developmentinstructional designLeadershipLMSmultimedia designOnboardingSalesforce trainingsoft skills developmentTeam workTrainingweb design

Freelance Change Management Consultant (2019)
• Design, implementation and monitoring of Change Management strategies
• Training and Internal Communications
• ERP implementation

The Walt Disney Company
Cultural Representative – Trainer (2018 – 2019)
• Position training for new Cast Members
• Crowd control coordinator
• Deliver world class customer service
• Create magical moments for guests and fellow cast members
• Represent the Mexican culture at the Walt Disney World Resort
• Voluntear

AT&T
Workforce Transformation & Comms (2016 – 2017)

• Change Management
• Training
• LMS administration
• Instruccional design
• Multimedia creation
• Event Planning
• Internal Communications
• New technologies implementation
• e-Learning and gamification development
• AT&T volunteer

Telefónica
Training Sr Specialist (2015 – 2016)

Training Jr. Specialist (2012 – 2015)

Intern (2011)

• Development, implementation and monitoring of training strategies
• LMS administrator (Moodle, NetDimensions)
• Content creation for the Intranet
• Training (Corporative, Salesforce and Call Center)
• Millennial Network Ambassador for Mexico
• Event planning
• Internal Communications
• Developing of employee engagement strategies
• e-Learning and gamification development
• Telefónica Volunteer

Grupo Salinas
Web Design TrainingAnalyst (2012)

• Multimedia creator
• Illustrator

• Voice over actress
• Web designer

• Animator

Education

09/2005 - 05/2010 Bachelor's in Graphic Design at Universidad del Valle de Mexico

60% Excellency school grant

92/100 score

Experience

May 2019 / September 2019 Change Management and Training Consultant at Freelance: • Design, implementation and monitoring of Change Management strategies
• Training and Internal Communications
• ERP implementation
February 2018 / March 2019 Cultural Representative and Trainer at The Walt Disney Company: • Position training for new Cast Members
• Crowd control coordinator
• Deliver world class customer service
• Create magical moments for guests and fellow cast members
• Represent Mexican culture at the Walt Disney World Resort
• Voluntear
November 2016 / December 2017 Workforce Transformation and Communication at AT&T: • Change Management
• Training
• LMS administration
• Instruccional design
• Multimedia creation
• Event Planning
• Internal Communications
• New technologies implementation
• e-Learning and gamification development
• AT&T volunteer
November 2012 / October 2016 Training Sr Specialist at Telefónica: • Development, implementation and monitoring of training strategies
• LMS administrator (Moodle, NetDimensions)
• Content creation for the Intranet
• Training (Corporative, Salesforce and Call Center)
• Millennial Network Ambassador for Mexico
• Event planning
• Internal Communications
• Developing of employee engagement strategies
• e-Learning and gamification development
• Telefónica Volunteer
April 2012 / October 2012 Web designer for training at Grupo Salinas: • Multimedia creator
• Illustrator
• Voice over actress
• Web designer
• Animator
June 2011 / December 2011 Intern at Telefónica