Alex Ntarindwa
Preamble
I am a value driven professional and believe in honesty and hard work. I strive to make a sustainable impact with the minimum resources available to the employer. I am also reliable, organized and highly adaptive to new challenges and new environment.
I possess good inter-personal and communication skills and strive in high-pressure environments, I believe in knowledge exchange and ideas to make an organization achieve set goals and objectives.
Personal Details
1. Family name: Alex
2. First names: Ntarindwa
3. Date of birth: 02 July
4. Place of birth: Jinja – Uganda
5. Nationality: Rwandan
6. Address: Kanombe – Kigali Rwanda
7. Telephone: 0726668636
8. E-mail: [email protected]
9. Academic history:
2015-to Date : Pursuing Bachelors in Business administration. 2014-2015 : Computer science studies. 2008-2011 : Universal College – Uganda (A-Level) 2005-2008 : Lycee de Kigali (O- Level) 1998-2004 : Good Foundation (PLE)
10. Summary of employment history.
Employer Title Tigo Rwanda Financial Credit Controller Officer in Corporate Services.
Tigo Rwanda
Customer Service, Store supervisor.
Tigo Rwanda
B2B Sales Officer
Curriculum Vitae – Alex Ntarindwa
2
Shree com
Sales Supervisor
MTN Uganda Events Organization Agent
1. Details of employment history:
Name of employer and title Short description of duties and responsibilities Employer: Tigo Rwanda
Title: Key Accounts Manager
Roles and responsibilities  Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition  Acquiring a thorough understanding of key customer needs and requirements  Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives  Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition  Acquire a thorough understanding of key customer needs and requirements  Expand the relationships with existing customers by continuously proposing solutions that meet their objectives  Ensure the correct products and services are delivered to customers in a timely manner  Serve as the link of communication between key customers and internal teams  Resolve any issues and problems faced by customers and deal with complaints to maintain trust  Play an integral part in generating new sales that will turn into long-lasting relationships  Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
2. Details of employment history:
Name of employer and title
Short description of duties and responsibilities From: To:
Employer: Tigo Rwanda
Title: Financial Credit Controller Executive in Corporate Services.
Roles and responsibilities
 Manage monthly revenues and Collections for post paid, interconnect and roaming customers.  Monitored the Performance of the Sales and deal with daily collections.  Follow up on bounced customer payments and records.  Promote a superior, customer focused environment by managing the efficient delivery
Nov 2014
To date
Curriculum Vitae – Alex Ntarindwa
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Name of employer and title
Short description of duties and responsibilities From: To:
of quality service to customers  Deal with collections, both interconnect and Roaming.  Daily aging reporting for both post paid and interconnect customers to the Credit controller manager.  Issuing invoices to customers based on sales orders from the company’s sales and marketing department.  Appropriate record of invoices issued in appropriate books of accounts.  Collecting proof of payments from customers.  Reviewing bank statements to determine amounts paid by customers.  Updating accounts receivable regularly with invoices issued, invoices cancelled and payments made by customers.  Issuing receipts to customers upon request.  Prepare Accounts Receivable and Income Reports on a weekly, monthly, quarterly and annual basis.  Perform tasks at the highest level of accuracy and efficiency in accordance with the Company’s financial procedures manual.  Contracts/Agreements  Consolidation summaries of fully supported reports received  Daily data entry for cash sales, invoices, Government payment and CHQ received  Purchase orders  Data entry of payments from clients and ensure that they are matched to their respective invoices after posting
Employer: Tigo Rwanda
Title: Customer Service. Store supervisor.
Roles and responsibilities
 Provided service centre daily sales reports and implemented procedures  Supervising a team of minimum 6 agents per shop  Monitored and trained team members on a daily basis to maintain a high level of competence.  Provided feedback and coached to ensure quality goals are met on a daily basis.  Identified and resolved customer issues by escalating to departments in charge.  Ensured documentation and analysis of reports to
Feb 2013
Nov 2014
Curriculum Vitae – Alex Ntarindwa
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Name of employer and title
Short description of duties and responsibilities From: To:
enhance the operations.  Ensuring that the Shop Targets and KPIs are being achieved (in sales of phones, sim cards, etc) in the shops.  Promoted a superior, customer focused environment by managing the efficient delivery of quality service to customers  Represented the Service centre manager in certain meetings, trainings, etc, in and out of Tigo (District meetings).  Trained the entire team on mostly used applications,
Employer: Shree com
Title : Sales Supervisor
 Monitored the Performance of Sales particularly in Handsets.  Gave feedback and trainings to Agent on the Sales of products  Daily Supervision of a group of 12 sales agents.  Monitored and reported set targets to all sales agents.  Marketed company’s services and products.  Received and responsible for the warehouse goods.  Set strategies on how to achieve the targeted KPI.  Work in a very competitive situation.
July 2012
Jan 2013
Employer: TIGO Title: B2B Sales Officer
 Responsible of providing business information for input of consumer/industry/business analysis  Responsible for becoming a consumer understanding expert together with the Consumers department managers  Defines, develops, communicates and audits customer care policies and their application  Is responsible for procedures and application manuals design, reviews and updates  Identifies KPI application gaps for walk-in, call center and web and acts accordingly  Defines Customer Service levels  Defines, monitors and updates KPI’s according to service level  Implements actions to close gaps  Develops new customer care channels/tools aligned with consumer insight  Coordinates cross selling and up selling implementations on a profitable manner  Implements control to ensure profitability  Manages call center profitability  Develops and implements efficient trouble ticket tools and processes  Consolidates, analyzes and articulate key

Curriculum Vitae – Alex Ntarindwa
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Name of employer and title
Short description of duties and responsibilities From: To:
improvements opportunities based on customer feedback and insights  Actively participates in the product pipeline
Employer: MTN Uganda
Title: Events Organization Agent
Duties and tasks during Job period  Part of the team that controlled registration to the MTN Uganda international Marathon  Distribution of Marathon Kit  Part of the team that Ensured logistical supplies for the event were readily available
Nov. 2010
Nov. 2010.
3. HOBBIES
 Social Interacting  Travelling  Making Friends
13. LANGUAGE SKILLS
English: Excellent French: Good Kinyarwanda: Excellent Kiswahili: Excellent
14. TRAININGS
 Mobile Financing Training.  Customer services.  Excel, Word, PowerPoint training.  Quality monitoring.  Targeted Sales Training.  First Time Managers (FTE).
15. Computer Skills;
. Desktop Publishing  Microsoft Publisher
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 Adobe in Design

Presentation  Microsoft PowerPoint
Spreadsheet  Microsoft Excel  Outlook
Word Processing  Microsoft Word
Programming  Microsoft Visual Basic.NET
Internet.  Emails,  Browsing,
16. CERTIFICATES ACQUIRED IN TRAININGS AND CONFERENCES Vision conference (Nov 15th-18th 2010) by Cornerstone Development Rwanda
 Integrity  Synergy  Having a vision and a sense of purpose  Reconciliation  Success requires Hard work  Servant leadership
17. The following are some of my important personal qualities.
Communication – Through using various ways of communicating. Sms, calls, emails, visits etc Interpersonal – Through being honest and self motivating. Numerical – Am able to handle numbers, maths, estimations, etc. Analytical – Basically through analyzing information (data) Problem-solving – Through listening and considering “if I was the one “facing the issue. Teamwork – Through self motivation and motivating others as well. Leadership – Able to take responsibility, Mentor my team. Organization – Am always able to meet deadlines, plan and schedule tasks, etc.
Portfolio on Request  Available for Relocation
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18. References
JOSEPH NDAHIRIWE CREDIT CONTROLLER MANAGER TIGO RWANDA Tel:+250 722123254
FERNAND BURABYO PROJECT MANAGER BALTON RWANDA Kigali- Rwanda Tel: +250 722123097
KABAGAMBE EDMOND NATIONAL BANK OF RWANDA Kigali – Rwanda Tel: +250 788413274
Conclusion
I certify that whatever is included in this Curriculum vita is true to the best of my knowledge
Alex Ntarindwa
Signature…Alexn……