May Ann E. Doniña

09055566782      [email protected] Tupaz, Prieto Diaz Sorsogon, 4711

Objective

Hard-working professional with 3+ years of experience and a proven knowledge of back office operations, customer service, and data entry. Aiming to leverage my skills to successfully fill the role at your company.

EDUCATION                                                                        SKILLS

B.S. Entrepreneurship (Apr 2012)                                      Problem Solving, Adaptability,

Bicol University                                                               Strong Work Ethic,

City, Legaspi                                              Time Management, and Handling Pressure

Professional Experience

June 2018 – Present     JOB ORDER PERSONNEL (CLERK)/Mun. Social Welfare Dev’t. Office/ LGU- Prieto Diaz

·         Operate office machines, such as photocopiers and scanners and personal computers.

·         Communicate with clients, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

·         Compile, copy, sort, and file records of office activities, business transactions, and other activities.

·         Type, format, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

·         Review files, records, and other documents to obtain information to respond to requests.

·         Deliver messages and run errands.

·         Process and prepare documents.

July 2016 – Jan. 2017    PURCHASER/ Gaisano Capital Sorsogon, City, Sorsogon

·         Examine, select, order, and purchase at the most favorable price merchandise

consistent with quality, quantity, specification requirements and other factors.

·         Confer with sales and purchasing personnel to obtain information about customer needs and preferences.

·         Monitor and analyze sales records, trends, or economic conditions to anticipate

consumer buying patterns and determine what the company will sell and how   much inventory is needed.

·         Consult with store or merchandise managers about budgets or goods to be

purchased.

·         Provide clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code, or style number.

Oct. 2013 – Mar. 2015     CUSTOMER CARE SPECIALIST/ Concentrix (formerly IBM), City, Naga

·         Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

·         Check to ensure that appropriate changes were made to resolve customers’ problems.

·         Determine charges for services requested, collect deposits or payments, or arrange for billing.

·         Refer unresolved customer grievances to designated departments for further

investigation.

·         Review insurance policy terms to determine whether a particular loss is covered by insurance.

·         Complete contract forms, prepare change of address records, or issue service

discontinuance orders, using computers.