Curriculum Vitae

Name : Walid Essam Abdel Aziz

Contact Details : E Mail : [email protected]

: Cell : +20 1222505005

——————————————————————————————————————————————

Current Position : Head of Alternative Channels – Egyptian Gulf Bank ( EGYPT ).

Heading ( Call Center , ATM Business , Digital Retail Projects )

Professional & Experiences:

=========================

Banque National De Paris – Paribas ( EGYPT ) : Year 2000 – Year 2013 .

➢ 2000 – 2001 : Cash Division .

Handling Day To Day Cash Transactions ( Local & FCY )

➢ 2001 – 2004 : Branch Operation & Internal Control – Head Office .

Ensure Day To Day Branch Operational Business & Work Flow – Ensure Service Quality , KPI’s Are

Met at all Operational Level.

➢ 2004 – 2006 : Prestige & Priority Clients Deputy Manager .

Handling HNC & Prestige Clients Requests & Complains within The Multinational Business Level.

➢ 2006 – 2008 : Quality Control Deputy Manager .

Ensure Policies & Procedures are Applied –Provide Risk Assessments For Business Units , Ensure

Operational Risk & BCP Events Are Applied And Reported .

➢ 2008 – 2011 : Branches Centralized OperationsDeputy .

Coaching & Training Branch Operation Teams – Investigate & Solve daily Operations Problems

Related To Shortage & Overage Teller Closing Balance , Main Vault Closing Balance ,

Unverified Signature Verifications , Participate In All UAT Testing , Review Branches Audit

Reports , Monitor Daily Control Functions , Create Staff Awareness , Monitor ATM Custody

Over Branches , Handle Efficient Branch Operation Staffs Backup .

➢ 2011 – 2013 : Cash Management .

Handling Corporate Cash Flow & Shipment Service On a Daily Basis through CIT Service Provider.

Emirates NBD Bank ( EGYPT ) : Year 2013 – Year 2018 .

➢ 2013 – 2018 : Card Center Manager

ATM Network Managing – Cards & Campaigns – Card Fraud – Governmental Payments

Handling Business Relations with External Service Providers ( EBC – NCR –Network International )

ATM Installation , ATM Financial Scope And Profitability , ATM Reconciliation , ATM Hacking

Defense Scope , Card Processing , Card Delivery , Monitoring Card Fraud Unit , Handling

Contracting & SLA Scope With Related Service Providers .

1