Education

1999 to 2001 B.com at Punjab College Of Commerce

Bachelor degree

Experience

2010 to 2016 Airport Operation Supervisor at Emaar Group Of Hospitality In Dubai

Responsibilities
• Handling guest arrival with pick up request, and arrange the transportation.

• Assist with guest luggage as and when required. Give all hotel facilities information to the guest and assists them in to the car.

• Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.

• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.

• Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.

• If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.

• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.

• If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.

• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.

• Ensures the neat of appearance and grooming of airport representative officers.

• Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of Hospitality Manager or Chief Concierge.

• Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers.

• Maintain detailed knowledge of all facilities and services offered by the hotel.

• VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged.

• Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager.

2006 to 2010 Guest Relation Agent at MovenPick Hotel Bur Dubai

• Welcome/checking – in individual guest, groups, convention ,seminars and all guests upon their arrivals .Responsible for guest Airline ticket reconfirmation ,change and booking as well as restaurant and tours booking; handles cash foreign currency, accepted credit cards , paid out and rebates.
• Handles reservations new , amendments cancellation ,confirmation, check-in time guarantee a reservation .rate structure and special packages ,discounts ,rates room type , all applicable coding ,travel vouchers ,bedding type whole sale rates ,location or rooms within hotel’s towers ,safety and handicapped features, up-selling .
• Ensure that all city ledger reservations are properly routed according to the billing instructions.
• Daily monitoring and control over high balance in accordance with the hotel policy and procedures.
• Responsible for contacting the guests verbally, written request for setting guest’s high
• Balance after being reviewed with the front office director
• Monitoring /up dating all check guests /check out fellows on city ledger for reconfirmation
Of billing instructions
• Coordinate with the house keeping regarding guest request scheduled activates, special
• And personal needs. Coordinate the floor supervisor to determine any balances the daily transactions and accomplishes cashier remittance envelope to the
• Accounting Department

2004 to 2005 Receptionist at HOTEL HOLIDAY INN

• Welcome/checking – in individual guest, groups, convention ,seminars and all guests upon their arrivals .Responsible for guest Airline ticket reconfirmation ,change and booking as well as restaurant and tours booking; handles cash foreign currency, accepted credit cards , paid out and rebates.
• Handles reservations new , amendments cancellation ,confirmation, check-in time guarantee a reservation .rate structure and special packages ,discounts ,rates room type , all applicable coding ,travel vouchers ,bedding type whole sale rates ,location or rooms within hotel’s towers ,safety and handicapped features, up-selling .
• Ensure that all city ledger reservations are properly routed according to the billing instructions.
• Daily monitoring and control over high balance in accordance with the hotel policy and procedures.
• Responsible for contacting the guests verbally, written request for setting guest’s high
• Balance after being reviewed with the front office director
• Monitoring /up dating all check guests /check out fellows on city ledger for reconfirmation
• Of billing instructions
• Coordinate with the house keeping regarding guest request scheduled activates, special And personal needs. Coordinate the floor supervisor to determine any balances the daily transactions and accomplishes cahiers remittance envelope to the Accounting Department.