Rishi RAMESSUR

About me
System Administrator with over 10+ years of experience in IT System Administrator.
I hold a private car driving license. Languages spoken and written are English and French.

Contact
Mobile & Whatsapp: (00) 230 57816522
Mail: [email protected]
Mailing address: M. Gandhi Road, St Julien d’Hotman, Mauritius

Education

International Diploma in E-Commerce by NCC Education
Interrupted – Bsc Computer Science with Network Security
Cambridge School Certificate and Higher School Certificate

Certifications

Citrix XenApp/XenDesktop 7.15 Administration – Citrix Virtual Apps and Desktops 7 Administration On-Premises and in Citrix Cloud. (CCA-V certification is due in March 2020)
VMware vSphere: Install, Configure, Manage [V6.7]  (VCP exams due in March 2020)
Administering Microsoft SQL Server 2012 Databases – (MQA approved)
Basic Course in Information Technology (E-Business)
MCSE – Microsoft Certified System Engineer
CCNA – Cisco Certified Network Associate
Seminar on Computer Security
Seminar on Wireless Network Security

Upcoming registered professional courses in the next 3 months
VMware vRealize Automation: Install, Configure, Manage
Microsoft Azure Administrator

Skills

Profound knowledge of MS Windows Server 2008 R2 and higher and workstation operating systems up to Windows 10 – patching, administration, tuning, configuration, hardening/securing and troubleshooting
Profound knowledge of associated core enterprise services such as Active Directory management, Group Policy Management, MS Exchange administration, FTP & SFTP Servers and Printer Server – configuration, tuning and troubleshooting
Familiar with Linux such as Ubuntu, Debian and Centos
Vmware vShpere, Hyper-V and Citrix XenApp
Mail Server – Exchange, Zimbra, DNS Server, Ftp & SFTP Server, Print Server
Microsoft Office tools and Outlook – upto 2016 versions
Network services and troubleshooting – DNS, WINS, DHCP, Wireshark, TCPView troubleshooting
Infrastructure – VLAN, Firewalls and ports
Avaya IP Telephony, Vocalcom,  Genesys – administration, configuration and troubleshooting
Microsoft SQL Server installation, administration, configuration, SQL Queries, Store procedures, Backup & Restore and troubleshooting. Ensure day-to-day running of SQL, backup, restore, database mirroring, clustering (Windows clustering), availability groups (SQL AlwaysOn technology) and troubleshooting failed jobs.
Support to desktop users via Remote Desktop or application such as Dameware or Teamviewer

Professional experience
2019 – Present : System Administrator – Intelcia (Mauritius) Ltd, Phoenix, Mauritius
Manage servers under Vmware vSphere and Hyper-V plateforme
Manage Active Directory, Group Policy and file sharing access
Manage project under Vocalcom Call Center technology
Manage project under Avaya Call center technology
Manage SQL Database server
Executing review, testing, documentation, implementation and release for use of data and applications software
Participating in analysis of causes and incidents of IT Service failures (including IT System trouble-shooting) and effecting appropriate action to correct problems
Providing support needed to ensure the continuous availability of all required software and web application functionalities.
Support to users locally and remotely
On call duties

2012 – 2019 : System Administrator – Outremer Telecom Ltd, Ebene, Mauritius
Manage servers under Vmware vSphere plateforme
Manage Active Directory, Group Policy and file sharing access
Manage project under Vocalcom Call Center technology
Manage project under Avaya Call center technology
Manage SQL Database server
Executing review, testing, documentation, implementation and release for use of data and applications software
Participating in analysis of causes and incidents of IT Service failures (including IT System trouble-shooting) and effecting appropriate action to correct problems
Providing support needed to ensure the continuous availability of all required software and web application functionalities.
Support to users locally and remotely
On call duties

2010-2012: Qualcall Ltd – Blue Tower, Cyber City, Ebene, Mauritius
Manage all the server of the site Windows Server 2008 R2 and Debians.
Manage Active Directory, Group Policy and file sharing access
Manage project under Vocalcom Call Center technology
Manage SQL Database server – backup, restore, sql queries, store procedures
Support to users locally and remotely
Wireshark Traffic Analysis: Customizing the Interface, ARP, ICMP, DNS, RTP and SIP
On call duties

2008-2010: Dodo Outsourcing Ltd – Rose Hill, Mauritius

Manage all the server of the site Windows Server 2008 R2 and Debians.
Manage Active Directory, Group Policy and file sharing access
Manage project under Vocalcom Call Center technology
Manage SQL Database server – backup, restore, sql queries, store procedures
Networking – CCNA, Cisco switches and routers configuration
Troubleshooting network issues with Wireshark Traffic Analysis: Customizing the Interface, ARP, ICMP, DNS, RTP and SIP
Support to users locally

2005-2006: Heaven Multimedia (was also knowned as Toolink CRM Ltd) – Remono Street, Rose Hill, Mauritius

System Administrator
Database Administrator – Microsoft SQL Server 2005
Administrator of Hermes Net / Vocalcom

Intests and hobbies

Internet, YouTube, forums, online notes and tutorials. Interests in topics such as Virtualization, Cloud computing, Cloud and Network Security.
Indoor games, gym activities, cinema, music, swimming and seaside.
Spend most of my time with family to enrich my social life.