MEIRABA MAIBAM

A-5/71, Air India colony, vashant vihar, New Delhi

Contact: +91-9958234740 | Email: [email protected]

Shift Manager š Operations Management Professional

Seeking challenging assignments with reputed companies in the field of Operations, which will enable me to utilize my educational and theoretical expertise to the optimum personal and organizational growth and development

Career – At A Glance

ü Competent, diligent & extremely efficient professional with over 10 years of rich experience in managing the entire gamut of operations and functions related to multiplex, food chain and service industry.

ü Strong background in operations, food and beverage management, public relations, business development, infrastructure and training, to general administration, human resource management and customer relations.

ü Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development, and team management.

ü Wide exposure to a variety of clients from diverse backgrounds and recognition from past and previous employers for successful maintenance of international standards and utmost commitment to my work.

ü An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.

Key Attainments Across Career Path

DT Cinemas:

ü Achieved Five Star Health And Safety Certification From BSC, London;

ü Achieved And Maintain RPH Up to Rs 180 Living Behind The Co-rival Pvr Cinemas

JAM Shipra:

ü Increased And Maintain Revenue Per Head Upto RS 44

Career Highlights

ü Efficiently handle front office operations to ensure proper information management and service standards

ü Ensure affective planning and successfully organizes various areas of operations; optimize available resources to ensure smooth operations

ü Responsible for handling guests, looked after their complaints and increased guest satisfaction by resolving their grievances efficiently. Evaluated the feedback for further changes/ improvisations

ü Ensure adherence to service quality standards and providing quality service and maintaining hygiene

ü Independently handle the overall functional management of related to conceptualize & implement measures for enhancing operational efficiency & optimizing resource optimization

ü Responsibly took charge of reservations at the counter

ü Effectively managed customer relations, planned & executed operations to ensure quality service

ü Offered a keen ear & deftly answered guest requests, complaints & feedbacks

ü Prepare strong and reliable MIS reports for facilitating the decision making process and liaison with Management for extensive market penetration

ü Formulate & implement strategic plans to enhance brand positioning & implement strict measures in customer care procedures to optimize guest satisfaction & retention

ü Design and implement innovative marketing strategies to create desired resonance and capture reasonable market share.

ü Resolved customers’ queries/ complaints promptly, gathered customers’ feedback and provided inputs to the management

ü Responsible for recruitment, training, mentoring and performance management of staff across the organization

ü Posses rich experience of conducting trainings-hygiene, up selling, service standards, food presentation – for counter staff and complaint resolution, staff productivity, pilferage control- for supervisors

ü Planning of new combinations in the menu, introduction of new items, setting up deals with vendors to maximize sale for the food court, successfully launching new products

Career Contour

Shift Manager – Operations | DT Cinemas – DLF Utilities Ltd                                                                                     since Sept’12

Playing a key role in:

ü Handling all the artistic work produced within a theatre and for the management of all parts of the organization, in a job that demands both commercial and creative skills.

ü Supporting the Cinema Manager in overseeing the financial management of the theatre, this involves handling the budget for a production and taking responsibility for its financial outcome.

ü Exemplifying the second-to-none customer service delivery for which DT Cinemas is well renowned in all interactions with customers

ü Making schedule of 40 crew members and 6 Team leaders. Met or exceeded all sales targets despite increased competition

ü Preparing a comfortable environment that enhanced employee performance and helped build a motivated workforce.

ü Managing Local Area Marketing to increase admissions to the cinema. Also to establish DT Cinemas, not only as Cinema but as an overall entertainment destination of first choice.

ü Interacting with customers whenever required and handling the grievance and complaints to enhance customer’s satisfaction

ü Coordinating and controlling the day-to-day operations of Concessions and Box-Office.

ü Successfully achieved highest RPH in all over India for a Multiplex

Service Relation Executive (Cinema Operations) | Jam Cinema (Indirapuram)                                                   Feb’06-Sept’12

Academics

M.B.A | IMT, Ghaziabad | 2013

B.Com | Manipur University | 2004

Personal Snippet

Date of birth: 1st Jan 1983 | Languages Known: English, Hindi | Permanent Address: Kyamgei Maning Leikai, P. O – Canchipur, Imphal, Manipur-795003 | References: Available on request