RETAIL/WHOLESALE ASSOCIATE
STEPHANIE WEST
Lot 190, 8West, Greater Portmore, St. Catherine
Tel: 1876-279-3497, Email: [email protected]
_____________________________________________________________________________________________

Career Objective:

• Seeking a challenging career with a progressive organization which will utilize my skills, abilities and education in business management and accounting.

Career Summary:

• Over twenty (20) years of progressive experience within retail industry administration ranging from customer service, cashiering, accounting, supervising, purchasing, telemarketing, promoting and strategic outsourcing.
• Proven ability to lead cross functional teams, negotiate contracts, develop long term commodity strategies, utilize resources, manage working capital, complete cost analysis and outsource from low cost suppliers.

Management

• Developed strategic plans to compete with direct competitors.
• Pursued long and short term partnership relationships with external vendors.
• Negotiated cost reductions with external suppliers.
• Implemented Inventory Consignment Programs.
• Provided insight into new and innovative promotional opportunities
• Analyzed market and delivery systems in order to assess present and future availability of goods and service.
• Prepared and processed requisitions and purchase orders for supplies of all departments.
• Controlled purchasing department budgets.
• Created work schedules for subordinate and delegate responsibilities.
• Ensured profitability of store by controlling costs and expenditures.
• Pursued marketing ideas and delivered high quality products.
• Analyzed data to identify opportunities to increase efficiency, workflow, quality, and sales.
• Managed warehouse and support operation service.

Supervising

• Supervised subordinate and follow up on special duties.
• Convened team meetings and making effective decisions.
• Enforced company policy to provide best customer service.
• Processed and analyzed sales movement report for each department.
• Maintained retail store physically and for permits, signs, safety and quality control.
• Maintained, updated and enforced safety and security procedures.
• Assisted with stock-taking and inventory exercises.
• Received goods accurately from suppliers for inventory.
• Telemarketing to introduce new products to customers.
• Organizing and preparing orders to be delivered on a daily basis.
• Weekly inventory report to ensure stock is up-to-date,

Accounting Clerk

• Checked, verified and processed invoices accurately on a daily basis.
• Checked all items on weekly special sales to ensure correct selling price is being used.
• Added all new items to stock with correct markup.
• Processed credit notes.
• Performed necessary procedures, to account for write-off of damaged goods.
• Filed documents such as invoices and credit notes substantiating business transactions.
• Verified taxes and other deductions.
• Maintained vendor files and analyze discrepancies.
• Received payments and reconciling sales with Head Cashier supervision.
• Prepared manual stock movement or return to supplier report.
• Prepared daily, weekly, monthly Gross Margin Report.
• Processed goods received note (GRN) report on daily basis.

Customer Service

• Dealt directly with customers either by telephone, electronically or face to face.
• Attracted potential customers by answering product and service questions; suggested information about other products and services available.
• Recorded, maintained and updated customer’s accounting information.
• Handled and resolved customer complaints.
• Remained attentive in an often busy environment.
• Interacted with customers and provide a friendly shopping environment.

Other experience

• Monitored prices on shop floor (i.e. checking shelf edge label) within the store.
• Arranged display area and store clean up when necessary.
• Adding and maintaining of embedded scale codes.
• Weighing fruits and vegetables and applying the price stickers.
• Controlling and checking outgoing merchandise.
• Keying in or scanning the price of merchandise.
• Maintaining clean and orderly checkout areas.

Work History

• Senior Supervisor, Spanish Grain Store,
Port Henderson Plaza 2015- Present
• Purchasing Manager, Michi Super Centre, 2010 – 2012
• Scan Coordinator/Floor Supervisor, Michi Super Centre 2009 – 2010
• System Administrator, Shoppers Fair Portmore Mall 2008 – 2009
• Accounting Officer, Shoppers Fair Duhaney Park 2006 – 2007
• Cashier, Shoppers Fair Duhaney Park 1997 – 2006

Voluntary Service

• Greater Portmore Police Station- Records Management. 2009

References:

• Available upon request