ROMELYN M. ALVARADO

857 Batanes St. Sampaloc Manila

09776838730

[email protected]

Good in giving a service and assisting the guest; Self motivated, initiative, high level of energy; Hardworking;Know how to handle situation.

Tertiary Education            Bachelor of Science in Tourism Management

STI College Dasmariñas

S.Y. 2012-2016

Secondary Education            Kin Yang Academy

Brgy. Sabang, Dasmariñas Cavite

S.Y. 2008-2012

Primary Education            Parklane Elementary School

Parklane Subdivision, Gen. Trias Cavite

S.Y 2002-2008

Human Resources and Operation Assistant

Swim Central Inc.

September 2018 – February 2020

handle employee relations, payroll, benefits, coordinate the administrative functions of an organization.

Receptionist

Vinia Residences + Versaflats Condominium

Filinvest

November 2017 – September 2018

Welcome and greet Unit Owners, Tenant and Guest
Answers inquiries regarding the amenities and other concerns regarding on their units and guest.
Prepares weekly report.

Concierge Associate

Strategic Support/Customer Service Department

Megaworld Lifestyle Malls under Aim One Manpower & Logistics, Inc

June 2016 – July 2016

Welcome and greet customers
Extends help to customers who inquires about various stores, also offers alternatives and suggestions.
Answers various inquiries from customers such as upcoming mall events and promos, store names, contact numbers, cinema schedules etc. via face to face, e-mails, telephone and mobiles.
Prepares weekly reports such as Customer Inquiries and Feedbacks, Sales Reports
Official ticket seller for SM Tickets. Handles different customer feedbacks, complaints and incidents, escalating the concerns to the proper personnel or department for accurate resolutions while keeping up with the standard protocol.

December 13-15, 2016            Customer Service Training

Ground flr.Atrium, Lucky Chinatown Mall

Megaworld Lifestyle Malls

September 17, 2016            Counterfeit Money Detection Seminar

ICITE Auditorium, Eastwood City

Bangko Sentral ng Pilipinas

Oct 2015 – Jan 30, 2016        Asiana Airlines

Cargo Department Student Trainee

Rm. 239 2nd/F Miascor Logistics Cargo Center

Ninoy Aquino Ave., Parañaque City

May  4-30, 2015            Customer Services Passenger-Majority Airline Client

Internship Student

Ninoy Aquino International Airport, Terminal 1

April – May 2015            Sky Aviation Learning Center, Inc

Philippine Airport Ground Support Solutions, Inc

Human Resources Department

Student Trainee

Answering Phone Calls; Encoding Data such as

Temporary Company ID issued and Employees Updated Contact

Details; Laminating of ID’s; Receiving incoming mails

April 30, 2015                Sky Aviation Learning Center, Inc

Airport Familiarization Tour

Ninoy Aquino International Airport, Terminal 1

April 28, 2015                Sky Aviation Learning Center, Inc

Flight Attendant Workshop Seminar

Rm.321, 3rdFlr. PAIR-PAGS Center NAIA Ave

Pasay City

April 17, 2015                MIAA Security Awareness Seminar

Batch 2015-47

Rm.321, 3rdFlr. PAIR-PAGS Center NAIA Ave

Pasay City

March 26, 2014            System Technology Institute

Amadeus E – Learning System Passer

STI Bldg. N.Guevarra St., Dasmariñas Cavite

References Available upon Request.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Romelyn M. Alvarado

Applicant