Ensure that all the processes are completed successfully before the end of the day.
Monitoring of customer service standards against standards set by the centre and take corrective action if need be.
Supervise branch administration related work
Ensure service delivery within the agreed turnaround time
Authorize all account closures, account amendments and signature deletion.
Supervise placement and removal of various restraints on the accounts and ensure maintenance of documentation for the same.
Authorize all fixed deposit placements, roll-over, premature encashment requests on the system and the maintenance of relevant documentation.
Ensuring effective controls are exercised on dormant/inactive and blocked accounts as per policy guidelines.
Ensure secure maintenance and restricted access of all customers’ account/signature documentation.
Ensure all operations staff is aware of internal and external regulatory framework and it complied with Monitoring of all outstanding suspense accounts
Discuss and set Specific, Measurable, Attainable, Realistic & Time – based goals for CSO, Manager Tellers & Services, Officer Remittance / Clearing, Controller and to monitor their performance in line with their set objectives.
Transfer / Posting / maintenance of leave record & salary/perks record. Arranging training to overcome deficiencies found in routine work.
Immediate reporting and follow-up of dacoit, fraud / forgery, litigation and disciplinary matters with HOK.
Keeping and maintaining inventory of equipments installed in the branch.
Preparing annual leave plan with consultation of respective managers and making sure to adhere to the rotation policy of the bank.
Identify operational risk and inadequate controls.
Ensure punctuality and adherence to bank dress code.
Ensure proper staff back-up is available for critical positions..