CURRICULUM VITAE

PROFILE DETAILS
Full Names: Matridah Chileshe
Date of Birth: 12th July, 1989
NRC No : 410285/61/1
Sex: Female
Nationality: Zambian
Marital Status: Single
Religion: Christianity
Address: Plot No. 2384 Pamodzi-Ndola, Zambia
Mobile No.: 0969501189/ 0976909010

Email: [email protected] or [email protected]

OBJECTIVES
To work with organization in its achievement of goals by combining my knowledge with the knowledge and skills obtained from the work environment in order to enhance my professional careers.

PERSONNAL SUMMARY

I am a competent person with a friendly personality and plenty of customer service experience, including the ability to communicate to customers clearly and politely. I am looking for a place in an organization that offers good career advancement and an opportunity to maximize my abilities in the field of Business. I am a trustworthy and flexible individual who adapt to any changing work environment and can demonstrate initiative. Self-motivated, ambitious and possesses the driver to demand the best of myself in any given situation and position of responsibility.
PROFILE
I am a mature, hardworking and self motivated Individual with a passion to build to a rewarding career in banking and finance, I am reliable, highly resourceful and zealous with expertise in Business Administration, Financial Reporting and Accounting, Marketing, Business Management and Customer Care. I pride myself in maintaining high standard of service delivery. My term long plans are to Advance into Major management and accounting responsibilities within Functions of the firm and become an expert where others shall rely upon.
Academic Qualification/ Certificate
2010-2015: The Copperbelt University, obtained a Bachelor’s of Science in Banking and Finance.
2004-2007: Temweni high school, obtained Grade 12 Full school certificate
2002-2003: Temweni high school, obtained Grade 9 Full school certificate

WORK EXPERIENCE;
18 December, 2018 to 20 December, 2019
Regional Sales representative at Astro Mobile Tech, Lusaka.
Main Responsibilities
Assists in the interviewing, hiring, and training of key marketing staff members, including marketing executives and consultants
Research and analyses market trends, competitor offerings, demographics, and other information that affects marketing strategies
Uses research findings and analysis to provide direction to marketing managers regarding upcoming marketing projects, new products or services, and overall strategy
Identifies areas for improvement in product offerings, sales tactics, marketing strategy, and promotional activities
Approves all marketing campaigns and plans before they are implemented
Weighs in on important decisions involving product advertising, packaging, media channels, and branding
Maintains the department’s budget and ensures all marketing activities are cost-effective
Works with other company officers to establish budgets and marketing objectives
Monitors marketing and sales performance and adjusts strategies as needed
Adheres to and implements all company policies and procedures
Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales within key clients.
Letting customers know about other products the company offers.
Attending meetings with clients to build relationships with existing accounts.
Achieving client relationship targets and KPI’s as set by the Head of Sales.
Working closely with Account Managers and Sales Consultants.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.

December, 2016 to 30/06/2018
Sales and Marketing Lead at Express credit financial services, Ndola
Responsibilities
Mediate between sales team and management to address complaints and dissatisfaction from both parties
Supervise sales associates and handle change requests by customers, as well as check that goods are in good conditions
Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions
Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department
Train members of the sales team in order to make them better
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
Meet with applicants to obtain information for loan applications and to answer questionsquestions
Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting services
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Review and update credit and loan files.
Review loan agreements to ensure that they are complete and accurate according to policy.
Compute payment schedules.
Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
Submit applications to credit analysts for verification and recommendation.
Handle customer complaints and take appropriate action

16 November 2015- 25 June, 2016
internship as RETENTION OFFICER at Barclays bank Zambia plc, Kafue House-Lusaka and Ndola South Branch

Main Responsibilities

To attend to and resolve customer complaints
To facilitate customer transactions through other Department i.e. processing transactions’ and credits
To engage the team on issue raised in the ESS with a view to resolve them
Setting up and maintaining customers A/C
To ensure constant engagement with the central customer service team for service improvement
Dealing with enquiries
Promoting and selling Barclays financial products and services to customers
using computerized system to update customers details
General administration tasks such as maintaining records opening posts and sending letters to customers
Helping customers with loans and mortgages application processing cheques, cash and direct debit payments and withdrawals
Processing of Digital banking channels application forms for both the engaged and involved customers
Act as a thought leader on emerging digital channels models like E-statement, cash send, Mobile banking, internet banking and sms alert set ups on a mobile phone.
Develop a compressive digital strategies and drive the implementation
Act as a digital champion and change agent in leading the organizational change

SKILLS AND PERSONAL ATTRIBUTES

Proven analytical skills – ability to meet deadline and work productively. Adapts at handling steadily increasing levels of responsibility.
Possesses good time management skills- prioritizes work to meet goals or deadlines. Ability to prioritize and manage multiple tasks to meet deadlines.
Genuine proficiency in identifying problems and creating successful solutions as well as relationship cultivation and team leadership.
Computer literacy – Strong computer skills in all MS office applications including Word, Excel and PowerPoint
Strategic thinking – has the ability to develop strategies to achieve organizational goals and adopts strategies to changing conditions.
Analytical skills – Posses the ability to analysis tasks to ascertain maximum adherence to plans and attainment to targeted objectives for the organization. Attention to Detail, Thoroughness, Organization, Analyzing Information , Accounting, Vendor Relationships
Oral communication – Proficiency in English, Well spoken professional with the ability to persuade in both positive and negative situations, responds well and participates highly in departmental meetings, Excellent Oral and Written communication.

INTEREST AND HOBBIES

Voluntary work
Playing basket ball
Reading novels ( educative & motivational books).
Travelling and Adventure
listening to music
Making friends

REFERENCES

ROBBY C. MUMBA
HEAD OF HUMAN CAPITAL MANAGEMENT
EXPRESS CREDIT ZAMBIA
P.O BOX 3237O
LUSAKA
TEL: 260 211239770.

HAMBILIKI GRAHAM
BARCLAYS BANK ZAMBIA PLC
HUMAN RESOURCE: OPERATIONS
MOBILE: 0977809067
EMAIL: [email protected]

MUTINTA SIMUTENGU
BARCLAYS BANK NDOLA SOUTH
BRANCH MANAGER
MOBILE: 0955715555/65
EMAIL: [email protected]