NALUGO ANIIFA
CAMEO TECHEDGE SERVICES LIMITED.
[email protected]
(+256) 773-130 768
(+256) 756 484 487

OBJECTIVE
Seeking a position in an organization where I can utilize my skills and experience to help in meeting professional challenges.
EDUCATION & CERTIFICATIONS

Bachelors in Office and Information Management (BOIM)
Makerere University Business School (2010)
Certificate in computer applications
YMCA Comprehensive institute (May 2006)
Uganda Advanced certificate of Education
Kakungulu Memorial School (2005)
Uganda certificate of Education
Naigana Secondary School (2003)
Primary Leaving Examinations Pass slip
Muhorro Muslim Primary School (1999)

PROFESSIONAL EXPERIENCE
EXPLORER DUBAI LIMITED
Administrative and customer care officer Aug 2017- May 2019

Answer and direct phone calls
Organize and schedule meetings and appointments
Maintain contact list
Produce and Distribute correspondence memos, letters , mails and forms
Assist in preparation of regularly scheduled reports.
Provide general report to visitors
Provide information by answering questions and requests
Research and create presentations
Generate reports
Handle multiple projects
Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
Ensure operation of equipment y completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.
Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, verifying receipt of supplies.
Contribute to team effort by accomplishing related results as needed
Carry out administrative duties such as filing, typing, copying, binding, scanning etc
Organize travel arrangements
Write letters and emails on behalf of other office staff
Cover the reception desk at all times
Maintain computer and manual filing systems
Handle sensitive information in a confidential manner
Take accurate minutes of meetings
Coordinate office procedures
Resolve administrative problems
Oversee and supervise the work of junior staff
Greet and assist visitors tp the office
Open and maintain client accounts by recording account information
Resole service problems by clarifying the customers complaint, determining the cause of the prolem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Recommend client services to management by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed.
Use telephones to reach out to clients and verify information.
Greet clients warmly and ascertain problem or reason for calling
Persuade clients to reconsider cancellation
Advise on clients’ accounts.
Inform customers of deals and promotions.

CAMEOTECHEDGE SERVICES LIMITED March 2015 – Oct 2016
Data entry clerk
Prepare, compile and sort documents for data entry
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Update data and delete unnecessary files
Combine and rearrange data from source documents where required
Enter data from source documents into prescribed computer database, files and forms
Transcribe information into required electronic format
Scan documents into document management systems or databases
Check completed work for accuracy
Store completed documents in designated locations
Maintain logbooks or records of activities and tasks
Respond to requests for information and access relevant files
Print information when required
Comply with data integrity and security policies
Maintain own office equipment and stationery supplies
Africa Premier health Limited October 2013 – Dec. 2014
Corporate Account Advisor
Monitoring and analyzing market trends
Studying competitors’ products and services
Exploring ways of improving existing products and services, and increasing profitability
Identifying target markets and developing strategies to communicate with them
Preparing and managing marketing plans and budgets
Liaising with other internal departments such as sales and distribution
Producing reports to monitor results
Presenting findings and suggestions to company directors or other senior managers
Travelling to trade shows, conferences and sales meetings
Supporting a marketing team.
Murchison Bay Primary School February 2012 – September 2013
Secretary
Maintaining the Head teachers diary, scheduling appointments and organizing meetings;
Responding to all enquiries and requests;
Dealing with correspondences
Office management
Creating and maintaining up-to-date records through filing and archiving, while ensuring the safety and confidentiality of such records;
Telephone control and maintain expense within budget;
Data capture and typing  accurate all correspondences and reports;
Accurate and organized filing of documents;
Manage the front office service and ensure quality customer service;
Petty cash Administration, neat and accurate petty cash records;
Management and control of stationery, timely requisition;
Ensure timely correspondence with Kampala capital City authority.
Receiving and dispatching of correspondences in the School and to the clients;
Assists in other duties as needed and directed.

Magic Colors Limited 2007 – 2009
Receptionist
Responding to all enquiries and requests;
Telephone control
Manage the front office service
ensure quality customer service
Petty cash Administration and Banking.
Receiving and dispatching of correspondences in the company and to the clients

Skills and Abilities
Demonstrated proficiency in computer/software packages e.g. Microsoft Word, Excel, and PowerPoint etc.
Ability to use office and communications equipment/systems such as fax, e-mail etc.
Ability to maintain confidentiality and high integrity.
Strong inter-personal skills and ability to work in a team-oriented and collaborative environment;
Ability to work in a fast paced and highly entrepreneurial environment;
Excellent written and verbal communication skills including note taking and summarizing skills and the ability to communicate well at all levels in a clear, appropriate and timely manner;
Demonstrated ability to prioritize and handle multiple assignments;
Strong attention to detail and high level of accuracy;
Strong team player with excellent leadership skills.
Communication Skills
Language Understanding Written Spoken
English Excellent Excellent Fluent
Runyoro/Rutooro Excellent Excellent Fluent
Luganda Excellent Good Good
The above are complimented by Good report writing Skills.

PERSONAL REFERENCE
Kasumba Yusufu
Chairperson – Kibaale District Farmers Association
Tel: +256 782 450 618

PROFESSIONAL REFERENCE
Agaba Kasheka Michael
Team leader CIC general insurance
Tel: +256 771 072 889
+256 704 289 411

Mugisa Abdul
Deputy Head teacher -Murchison Bay primary school Luzira
Tel: +256 712 886 040
+256 771 886 440

Kyalisiima Roland
Chief Financial Officer – Mandela National Stadium
Tel: 256 779 874 050

Nagimesi Ibrahim
Team Leader – Cameo Techedge Services Limited
Tel: 256 778 765 605

Ssesimba Umar
General Manager – Explorer Dubai limited
Tel: +256 702 516 418

I the undersigned do certify to the best of my knowledge and belief that this data correctly describes me, my qualifications and experience.
Nalugo Aniifa