Arnico Cubangbang VOIP / Skype for business engineer
CanadaArnico Panganiban Cubangbang
+639178844449
Profile Summary
o VOIP / Skype for Business Engineer
o Senior Technical Specialist – Unified Communications
§ Microsoft Skype For Business Enterprise Voice Specialist
§ Polycom Specialist
§ Zoom Support Engineer
o Microsoft Exchange On Prem to Cloud Migration Lead
o Skype For Business White Glove Support Team Lead
o Microsoft Certified Solutions Associate (Office 365)
o Avanade Infrastructure Services BCM (Business Continuity Management) Coordinator
o Avanade Infrastructure Services Capability Coordinator
o SharePoint Application Subject Matter Expert
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JOB EXPERIENCE
Company: KMC Solutions / ASG NRI Company (January 20, 2020 – Current)
Role/s: VOIP / Skype for Business Engineer
§ Administration and support of the Microsoft Skype for Business Infrastructure
§ Administration of Audio Visual (AV) and Video Conferencing systems configured using Skype for Business
§ Provide Level 1 support of Contact centre technologies like Cisco UCCX to the ASG Service Desk team and manage third party providers.
§ Manage the quality, reliability, capacity, performance and configuration of the Enterprise Voice estate
§ Change and release testing and implementation
§ Provide advice to operators, engineers and product managers on best practice
§ Troubleshoot end to end infrastructure
§ Manage service quality and end user experience.
§ Facilitate and participate in engagements with client and 3rd party organizations on technology issues as required
§ Provide 24 x7 Voice On Call Support
§ Assist and Lead failover testing
Company: ECCL Singapore Lmtd – SMEC ROHQ (April 2018 – January 13, 2020)
Role/s: Senior Technical Specialist – Unified Communications
o Skype For Business 2015
§ Administration of Skype for business server endpoints and ensuring the continuation of its services and operations to the business.
§ Ensures the deployment of SFB servers and SONUS Gateways to the current topology were successful by working with the vendor effectively.
§ Drive in investigating and resolving Skype for business issues/tickets (P1 – P4) to ensure users’ positive satisfaction with the application/system.
o Polycom
§ Administration of Polycom server endpoints and ensuring the continuation of its services and operations to the business.
§ Actively working on Polycom related issues/tickets (P1 – P4) to ensure users positive satisfaction with the Video Conferencing platform.
o Zoom Cloud Video Conferencing Solution
§ Administration of Zoom Cloud Video Conferencing web application.
§ Effectively drive the effort of leading User Acceptance Test as part of the migration from old platform to new platform to ensure Quality improvements are properly in-place.
o IT Operations Specialist
§ Office 365 Administration – Handle tickets and projects related to the below O365 services.
· O365 license
· Public Folder
· Multi-Factor Authentication
· Exchange Mailbox
§ Domain Controller administration
· Domain Controller promotion and demotion
· Unjoin/Rejoin Servers from domain
· Active Directory User and Computer administration
§ VMWare administration
· Create and delete snapshots as needed
· Create VM
· Delete VM
· Upgrade Resources of VM
· Migrate VM to different host
§ DNS administration
· Add DNS entries
· Delete DNS entries
Company: Accenture/Avanade (Nov 2010 – April 2018)
Role/s: Associate Software Engineer, Software Engineer, Senior Software Engineer, Application Support Specialist/Team Lead, Migration Lead, Avanade Infrastructure Services Coordinator, Avanade Business Continuity Management Coordinator
o Associate Software Engineer (2010 – 2011)
§ Migrated SharePoint sites from SharePoint 2007 to 2010 Globally effectively with target dates achieved.
§ Ensured that every SharePoint post migration issues are being handled properly to assure users of continuous business operations.
§ Created a tool that gets all the site Quota in which saves time and creates value to the client.
o Software Engineer (2012 – 2014)
§ Migrated OCS legacy platform to Lync 2010 to ensure company is up to date pertaining to UC technology.
§ Ensured that every post migration issue are being handled properly to assure users of continuous business operations.
§ Drove the effort of sending weekly SLA report to the management that significantly creates value on a management standpoint.
o Senior Software Engineer (2014-2015)
§ Ensured to handle White glove Lync Issues (Mostly Managing Directors issues) properly by following defined process as a result of quality work.
§ Acted as a Team leader and ensured there are minimal to no major escalations against the team while ensuring the continuation and enhancement of the services.
§ Drove the effort of sending management reports which created value on management side that triggers team growth.
o Application Support Specialist/Team Lead
§ Led the team in performing at a high level and being highly engaged which resulted to quality type of work.
§ Administration of the team that produced positivity to the management and the client as the team grows and stays very committed.
§ Drove the effort of sending management reports that creates value as they strategize team’s improvements and needs.
o Migration Lead
§ Led the team in migrating Exchange 2007 mailboxes and Skype for Business on Prem to Office 365 by means of ensuring every individual is responsible and dedicated.
§ Participated in the migration as a migration engineer at the same time.
§ Proper administration of the team that produces positive impact to the management as it reduces some of their loads.
o Avanade Infrastructure Services Coordinator (Stretch role)
§ Involved in bootcamp planning that significantly helped the management with their strategy specially for the new joiners.
§ Became a bootcamp instructor for Microsoft Active Directory 2012 and Microsoft Exchange, this creates value for both the bootcamp attendees and the management.
§ Effectively tracked Microsoft Certification within the workforce to help the drive of the management of having certified resources.
o Avanade Business Continuity Management Coordinator
§ Administration of Avanade Infrastructure Services workforce pertaining to Business Continuity Management.
EDUCATION
o High School
§ School/University: Sacred Heart Academy of Novaliches
§ Graduated Date/Year: 2005
o College
§ School/University: STI College Fairview
§ Graduated Date/Year: November 12, 2010
§ Course: Bachelor of Science in Computer Engineering
TRAINING ATTENDED
§ Java training (J2EE, Java Web) – 2010-2011
§ Presentation Dynamics (Accenture sponsored) – 2013
§ Core Solutions of Microsoft Lync Server 2013 (20336) – 2014
§ Microsoft Lync Server 2013 voice infrastructure (20337) – 2014
§ Microsoft Azure Infrastructure Solutions (20533) – 2015
§ ITIL V3 (Accenture sponsored) – 2016
§ PMO Essentials (Accenture sponsored) – 2017
CERTIFICATIONS / ACHIEVEMENTS / MILESTONES
– Managing Office 365 Identities and Requirements (70-346) – 2017
– Enabling Office 365 services (70-347) – 2017
– Accenture Gantimpala Awardee – Value Creator (2014)
– Avanade Rockstar (2014)