Christopher A Malambo Mr
Zambia
CHRISTOPHER A. MALAMBO- SALES ASSOCIATE
Human Resources Manager,
canada
18/03/2020
Dear Sir/Madam,
SUBJECT: APPLICATION FOR EMPLOYMENT AS SALES ASSOCIATE
Reference is made to the above subject matter. Am applying for employment as Sales Associate as advertised on gozambiajobs.com website.
I worked for Zamtel as a Project Commercial Manager as per my attached CV. Being part of GRZ 1,009 sites/towers project team under commercial, my role entailed acquisitions of new Zamtel customers for mobile, fixed/landlines, Internet (LTE, 2300,4500, ADSL, MiFis), rollout of mobile money/Zamtel kwacha booths across the country, establish Partnerships, sale Zamtel products and generate revenue on these new sites/towers for Zamtel across the country.
Before this role, I worked as a Regional Business Manager for Copperbelt/North-Western, Southern and Western region and my job was basically at the managerial level where I was managing Sales and Distribution and technical activities as well as managing Individual/ Consumer, SME and Corporate customers such as KCM, Mopani, ZESCO, Banks and many more. Under sales and distribution, I managed sales, distribution, visibility, availability and marketing of Zamtel products. I was reporting direct to the Chief sales & Distribution Officer. Furthermore, administratively I was in charge of monitoring and managing dealers credit limits and recruitment of dealers. I facilitated the recruitment and management of a team of Territory Sales Representatives, Consumer Sales Consultants, Internet Sales Consultants, Key Account Consultants- for SME, Enterprise and Corporates all these for Zamtel business development and also Team Leaders for retail outlets/shops including cash/banking, CIT operations.
Am applying for this role as Sales Associate because I believe I have what it takes both academically and work experience wise. Having 15.5 years work experience in sales and marketing, business development, Information management, relationship management, risk management, project management, general banking operations combined thus 7.5 years in the bank a financial institution and 8.0 years in telecommunication a Fast-Moving Consumer Goods (FMCG) industries at management level, I can handle this role as a Sales Associate at the same time learning new skills because I have managed different teams and I have delivered results in both industries. Furthermore, I feel it would be a good challenge to work as Sales Associate in business in a busy organization having switched industries/Companies in the past and I adjusted and adapted easily and having traveled extensively both locally across both in urban and rural Zambia and Internationally. Furthermore, I have also reported to the Chiefs/Directors and in some situations to the CEO/MD and I have interacted with different stakeholders/departments such as technical, IT, Finance, marketing and others in the company and NGOs and Government Officials, BOZ, ZICTA outside the company. In addition to my work experience, I can use the knowledge and skills I acquired at my MBA level such as Strategic Management, Operations Management, Managerial Economics, Financial Management, Marketing, Proposal writing/Research Methodology and also at my BA level and many more to help grow and expand business in Canada.
I also worked for Casey & Greenwood Limited as part time consultant where I Prepared the cash flows/Financial projections/Assumptions presentations using Net Present Value (NPV) and Payback Period (PBP) and other Financial Investment methods on the bulk oil project set for Lusaka West
Before joining Zamtel, I worked at BancABC and Standard Chartered Bank (Z) Plc International Banks as a Branch Manager for 7 years combined, also as a Management Trainee, Assistant Branch Operations Manager and later appointed as a Branch Manager for Mongu, Mazabuka, Crossroads and Manda hill Branch. I managed to grow both the Loan book and customer deposits by over 40%. During the period, I was Branch Manager for Mazabuka Branch, I together with my team managed relationship to all agribusiness farmers in Mazabuka most of whom are white farmers. I led a team to set up a Night banking facility at Manda Hill Branch at Standard Chartered Bank Zambia which is still in operational. All these roles entailed managing both retail and corporate banking customers.
Am a holder of an MBA from Regent Business School, South Africa, a BA in Economics from Information and Communications University, Post Graduate diploma in Project Management from Cambridge University and Post Graduate Diploma in Business Administration from Heriot Watt University.
Last but not the least find attached my CV and academic qualification to support my application.
I would appreciate if my application could be considered for interview.
Yours Faithfully,
Christopher A. Malambo
MBA:, PGD Dip Business Adm;, Dip. Project. Mgt;, BA Economics,
Mobile Nos. +260950003217//+260967 310777/+260955952324
CHRISTOPHER A. MALAMBO – CURRICULUM VITAE
Plot No. 23400 PHI , Lusaka
Cell: +260950003217 /+260955952324/ 0967 310777 / E-mail: [email protected]
Date of Birth : 8thMay, 1975 Marital Status : Married
Gender : Male Nationality : Zambian
NRC :328278/74/1
Profile
§ Has 15.0 years’ work experience at managerial level of which 7.4 years in Banking and Finance and 7.8 years in Telecommunication-Mobile/GSM, landline and Internet products with specialization in Information Management, Records Management, Sales and Distribution, Consumer/Corporate Banking (Relationship Management, Customer Service/Service Quality, Public Relations, Sales and Business acquisition, Branch Management in general including ATM operation and management, SME).
§ Experience in project coordination and administration with ability to develop and maintain a detailed project schedule, which includes administrative tasks and all places involved in the project.
§ Ability to be fully responsible for coordinating activities and resources in support of technical projects that impact multiple departments, systems and work-flows with complexity or multiple projects simultaneously.
§ Experience in providing superior customer relations, promoting sales, guidance and staff motivation
§ Demonstrated time management skills including organizing workload and priority setting
§ Proven ability to work with all levels of management and across business units and departments
§ Effective team player with the ability to organize and motivate others
§ Ability to manage time and subordinates effectively; work to deadlines, targets and can prioritise tasks under pressure.
§ Demonstrates the ability to think strategically and creative problem solving
§ Proven ability to work under own initiative without direction, work effectively within a team atmosphere.
§ Confidently to communicate effectively both verbally and in writing
§ Strong interpersonal skills and a collaborative management style.
§ Objective: willingness to learn new and challenging roles/tasks, gain experience and excel in my career aligned to my strength- Learner, Responsibility Significance, Individualization and Relater.
Academic and Professional Qualification
1. Master of Business Administration (MBA) – Regent Business School, South Africa.
2. Management Development Program- McMaster Institute, South Africa.
3. Postgraduate Diploma in Business Administration-Herriot-Watt University, UK.
4. Professional International Diploma In Project Management-University of Cambridge, UK.
5. Bachelor of Arts in Economics (BAEco)- Information and Communications University, South Korea
6. Grade 9 and 12 School Certificate, Chikankata High School (Mazabuka), Zambia
Professional Bodies Affiliation
1. Associate Member, AZIM-Zambia Institute of Marketing, 2018-todate
2. Full Member, FECZ-Economic Association of Zambia, 2008- todate.
3. Board Member- Mongu Trades Institute-2007
Work Experience
Project Commercial Manager – Zamtel Head Office Lamya House August, 2017 to December, 2018
Main Duties & Responsibilities;
Contribute to both corporate and regional goals as follows;
Subscribers-mobile, landline/fixed and broadband internet: Revenues: EBITDA: Collection rate: Customer Care: Leadership and Management: People Mgt: Access-product availability:
§ To coordinate management of Fixed and Commercial Projects to ensure that the Project produces the required products within the specified time. Other responsibilities include;
§ Ensure tactical plans are developed, executed and are producing outputs that meet commercial targets for both fixed (LTE 450 & 2300) and mobile (Sales & revenue targets, subscriber Nos, deployment timelines & booths, commercial program budget e.t.c)
§ Ensuring acquisition targets are achieved on a Daily, Weekly and Monthly basis
§ Manage Commercial Managers- Projects and ensure the approach is in accordance with best practices and standards.
§ Ensuring there is allocation of common resources, tools of trades and skills within the sales projects teams
§ Managing third party agent’s contributions to the program
§ Managing communications with all stakeholders
§ Reporting the progress of sales and customer acquisition to the Program Director
Regional Business Manager-Copper belt & North Western ZamTel August, 2014 to August, 2017
Regional Business Manager-Southern ZamTel August, 2012 to July, 2014
Regional Business Manager-Western ZamTel July, 2011 to July, 2012
Regional Business Manager-Southern ZamTel December, 2010 to June, 2011
Main Duties & Responsibilities were;
Contribute to both corporate and regional goals as follows
§ Increase Sales volumes against Targets & Quality Gross Additions for;
Ø Mobile & Fixed
§ Manage revenue growth and manage profit and loss in the region
§ Helped to drive the rollout of Mobile Money services/Zamtel Kwacha
§ Increase Network Utilization for both GSM and PSTN
§ Increase Product Availability for both GSM and PSTN
§ Increase Market share/ Visibility for the company
§ Increase/ grow the numeric distribution in the region
§ Increase the electronic airtime penetration in the region
§ To monitor the levels of stock in the region such as talk time, sim cards, phones ect
§ Increase sales on both Fixed Line customers base and Revenue
§ Increase sales on both internet/ data customers base and Revenue
§ Increase sales/Customers on both Mobile or GSM subscriber base and Revenue.
§ Overseeing the Regional financial management and representing it locally through Budget control
§ Increased customer service satisfaction.
§ Help marketing of Zamtel products/promotions through community/local stations
§ Management of retail shops/retail outlets in the region.
§ Management of Fixed line customers such as Corporate, Enterprise, SME and Consumer
§ Activation of retailer outlets/shops in order to increase numeric distribution in the region.
§ Timely customer faults resolution.
§ Employee satisfaction issues promptly.
§ Management of fleet/vehicles/transport for the region
§ Providing leadership, training, management and supervision by managing the human resources and other assets (vehicles, BTS, Gensets).
§ Coordinate all the regional activities thus Commercial-Sales (recruit and manage dealers/distributors relationship), Finance-accounts and Technical-FLA, Core network, Transmission.
Other Responsibilities and awards
§ Member of MANCO (Management Committee).
§ Interviewing and Recruiting the Distributor Sales Agents –SIM Cards, Airtime, Phones and ADSL modems.
§ Part of the Team that turned around Zamtel to profit making.
§ Best sales Regional Business Manager for Zamtel 2011. Won a regional trophy.
§ Most innovative Regional Business Manager 2012-2013. Won a Labour Day award.
Part Time Consultant- Casey & Greenwood Ltd, December, 2016
Main Duties & Responsibilities;
§ Part of Consultants Project Team
§ To set up a Bulk Depot of Oil Petroleum products under Private Partnership Program (PPP) In Lusaka West
§ PPP Involving GRZ, Delta Energy and Belgravia Services Limited (BSL).
§ The Project Involved Environmental Planning
§ Planning involved conducting Environmental Impact Assessment (EIP) through Feasibility study
§ Planning required Stakeholders and Public Consultations/Meetings
§ Planning required conducting social- economics needs
§ Prepared the cash flows/Financial projections/Assumptions using NPV and Payback Period on the project
Branch Manager BancABC (Pyramid Plaza Branch) August, 2010 to December, 2010.
Main Duties & Responsibilities;
§ Handling day to day operations of the Bank in all areas; e.g. Sales and Business acquisition, Operational Risk Mgt and Control, Service Quality/Relationship Management, Credit Administration and Control and Human Resources Management and Training
§ Responsible for activities of the ATM operations and employees including oversight over outsourced service, internal and external controls, administration and equipment to ensure cash operations are managed in the most cost effective and secure way
§ Direct and control the work and resources of the ATM operations, maintenance of high level of security, control and performance, ensure SLA are adhered to and maintain maximum ATM up time.
§ Oversee the ATM passing of adjustment entries on a continuous basis.
§ Part of the Project Team for ATM rollout for BancABC.
§ Interpreting and implementing credit policy
§ Provide training, coaching, development and motivation to bring out the best in each distribution team member
§ Taking on the responsibility for the orientation of all new and evaluation of old staff.
§ Overseeing the branch financial management and representing it locally.
§ Assisting the Regional Manager in developing branch and organizational objectives, and also in formulating policies and budgets
§ Achieving individual and branch sales goals through new business sales
§ Providing leadership, training and supervision
§ Responsible for attaining established company and branch goals through active participation in sales management and other programs
§ Participating in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities
§ Addressing customer and employee satisfaction issues promptly.
Other Responsibilities whilst at BancABC
§ Member of Project Steering Committee Team responsible for opening of Retail Branches across the country.
§ Part of Interviewing panel of Branch Staff such as Tellers, Relationship Officers, Branch Supervisors,
Branch Manager Standard Chartered Bank Zambia Plc August, 2003 to July, 2010.
Main Duties & Responsibilities;
§ Handling day to day operations of the Bank in all areas; e.g. Sales and Business acquisition, Operational Risk Mgt and Control, Service Quality/Relationship Management, Credit Administration and Control and Human Resources Management and Training
§ Opened the Manda Hill Night banking facilitate with a team of 13 members of staff.
§ Responsible for activities of the ATM operations and employees including oversight over outsourced service, internal and external controls, administration and equipment to ensure cash operations are managed in the most cost effective and secure way
§ Direct and control the work and resources of the ATM operations, maintenance of high level of security, control and performance, ensure SLA are adhered to and maintain maximum ATM up time.
§ Oversee the ATM passing of adjustment entries on a continuous basis.
§ Part of the Project Team for ATM rollout for BancABC.
§ Responsible for activities of the ATM operations and employees including oversight over outsourced service, internal and external controls, administration and equipment to ensure cash operations are managed in the most cost effective and secure way
§ Direct and control the work and resources of the ATM operations, maintenance of high level of security, control and performance, ensure SLA are adhered to and maintain maximum ATM up time.
§ Oversee the ATM passing of adjustment entries on a continuous basis.
§ Interpreting and implementing credit policy
§ Provide training, coaching, development and motivation to bring out the best in each distribution team member
§ Taking on the responsibility for the orientation of all new and evaluation of old staff.
§ Overseeing the branch financial management and representing it locally.
§ Relationship Management of retail, SME and Corporate customers such as individual, MNCs, Agribusiness farmers,
§ Assisting the Regional Manager in developing branch and organizational objectives, and also in formulating policies and budgets
§ Achieving individual and branch sales goals through new business sales
§ Providing leadership, training and supervision
§ Responsible for attaining established company and branch goals through active participation in sales management and other programs
§ Participating in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities
§ Addressing customer and employee satisfaction issues promptly.
§ Worked with Oxfam NGO on Social Cash Transfer Exercise in Western Province./ Helped to plan, coordinate and disbursement of cash to villagers by Oxfam.
Other Roles and Positions Held
Under Standard Chartered Bank (Z) Plc –August, 2003- July, 2010;
1. Branch Manager, Manda Hill Night Branch (Opened Manda Hill Night Branch)
2. Acting Branch Manager, Lusaka Main Branch
3. Branch Manager, Crossroads Branch
4. Branch Manager, Mazabuka Branch
5. Branch Manager, Mongu Branch
6. Assistant Branch Support Manager, Manda Hill Branch.
7. Management Trainee/Graduate Associate
Other Organization;
1. Intern, UNDP (United Nations Development Programme) – Zambia Office, June-August 2003.
2. Volunteer, ADRA (Adventist Development Relief Agency) – Zambia, Sept-Dec 1998
3. .
In-House Training Attended – Standard Chartered Bank (Z) Plc
§ Finance for Non-finance Manager, Protea Hotel-Lusaka Zambia, Oct. 2007.
§ Leveraging Business Strategy Pamodzi Hotel- Lusaka, Zambia, May 2007
§ Attended Branch Managers PL Awards, Jakarta-Indonesia, April 2007
§ Out serve Coach( October,2006 at SCB Head Office).
§ Consumer Credit Course ( October,2006 at Holiday Inn Hotel),
§ Managing Business Performance (MBP) ( July, 2006 at Cresta Golf Hotel) ,
§ Operations Risk Management Assurance (ORMA) (May, 2006 at Cresta Golf Hotel)
§ E Learning: Money Laundering Prevention Course- 2003
§ Branch Operations and Management.- ZAMCOM Lodge Lusaka , 2004.
§ E-Learning: International Accounting Standards- 2004
§ Talented Manager- Pamodzi Hotel Lusaka, 2005.
§ E-Learning: Driving Customer Loyalty- 2005.
§ HIV e-Learning Module- 2005.
§ E Learning: The Power of Segmentation- 2005.
§ International Graduation Programme-Workshop -Graduation Ceremony marking the end of my Management Trainee/ Graduate Associate Programme, Bangkok, Thailand. March 2006
§ International Career Development Programme-Workshop, Kuala Lumpur, Malaysia. July2004
§ International Induction –Workshop, Singapore. September 2003.
§
Research/ Projects Conducted – Student Final year Projects
§ MBA Dissertation: An Evaluation of the Role of the Call Centre in Providing Service Deliver to customers at ZAMTEL.
§ B.A. Econ Thesis: The Effect of Real Mahala (Mahala means Free) Tariff on revenue growth at Zamtel.
§ Supervisor for ZARD (Zambia Association for Research and Development).
§ An Evaluation of Voice America Programming or Radio Station, Zambia, CSO (Central Statistical Office).-Zambia
§ Research Assistant, Labor Statistics on Employment and earning Survey, Lusaka
§ A Survey on Sexual Behavior Of Prostitutes, Lusaka
Computer and other Skills
· Microsoft office using Word, Excel, Access , Power Point, Word Perfect, and Microsoft Project,2002;,Drafting of Collection, Development Policy; Data entry using SPSS program;, Drafting research Proposals;, Designing a Questionnaire.;, Project Management:, Database design, Using WINISIS software; Web Page design using HTML (For web designing and updating);, E-mail and Internet surfing; Communicate at all levels; Presentation skills; Customer focused; Presentation skills; Logical way of thinking; Analytical and Financial skills; Negotiation skills; Written communication; Planning and Organizational skills; Task Orientated skills; Interpersonal skills; Persuading and selling,; Strategic Leadership; Problem solving skills; Attention to detail skills.
Paper Presentation
§ Seminar: Environment and Development
Topic: Environmental Planning.
Language Spoken: English, Tonga, Nyanja & Bemba
Hobbies: Watching Soccer, Playing Soccer, Listening and Watching News for current affairs, Listening to Local and Gospel music, Reading and Studying, Surfing the internet for current Affairs, Travelling, Holiday with Family, Farming, Fishing, Home Projects
Referees
1. Dr. V Chifwepa
Director – Registration and Accreditation
Higher Education Authority
Mukuba Pension House
Dedan Kimathi Road
P.O. Box 50795
Lusaka, Zambia
Mobile: +260 955/965 751061/ +260 977 886194
skype: chifwepa
+260 211 292191
E-mail: [email protected]
2. Mr. Evans Muhanga
Former Chief Mobile Sales Officer
Zambia Telecommunication Company Limited
Lusaka Zambia
Cell: +260 950 003000
E-mail: [email protected]
3. Mr. Silumesii Sitwala
Head of Operations
Cavmont Merchant Bank
Lusaka, Zambia
Tel: / Mobile: +260950404909
E-mail: [email protected]
4. Mrs. Mukwandi Chibesakunda
Managing Director
NatSave Bank
Lusaka, Zambia
Tel: / Mobile: +260977 777813
E-mail: [email protected]
5. Mrs. Christine Chikolwa.
Lusaka, Zambia.
Tel: /Mobile: +260 977 825587