FERRER, ALLEN JEDIAH R.

Contact Number: (+639) 56-687-1665

E-mail Address: [email protected]

OBJECTIVE:

Seeking a Sales position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.

WORK EXPERIENCE:

Enterprise, Alamo, and National Car Rental

Emerald Pacific Group Corp.

Saipan, MP, USA

May 27, 2019 to Present

Counter and Rental Agent

Duties & Responsibilities

·         Provide a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques

·         Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience

·         Make eye contact and greet all customers; thank customers at the conclusion of their transactions.

·         Provide all customers with undivided attention while assisting them at the counters.

·         Use Company approved sales and service techniques when determining customer needs.  Offer all optional products to meet customer wants and needs.

·         Prepare all rental and return documents accurately and completely.

·         Qualify each customer using our company rental requirement guidelines.

·         Offer all customers assistance with directions, maps, local area information, appropriate service information, etc.

·         Review rental parameters with all customers to ensure a complete understanding of our rates, service charges and an accurate return date/time.

·         Review all charges at the time of vehicle return.

·         Prepare the Rental Agreement Jacket with all required information.

·         Answer the phone in a friendly, helpful and prompt manner.

·         Assist customers by effectively resolving all customer service issues.

·         Maintain the appearance of the rental counters and areas to present a neat and orderly image.

·         Ensure that the counter is stocked with appropriate supplies to provide smooth and effective counter service.

·         Acknowledge customers in queue.

·         Prepare various admin tasks and reports in support of customer service and operations.

·         Record accurately the daily incoming and outgoing cash transactions.

·         Input incoming reservations from sources of business.

·         Daily follow up overdue rentals including note taking of action taken.

·         Annotating important information on the company rental system regarding customers and vehicles as needed. This includes, rental extension reasons, customer payments/adjustments, overdues, accidents, complaints, and vehicle exchange etc.

·         Protect and maintain company property and assets.

·         Must be able to attend company meetings and trainings as assigned. *Meeting/Training times TBD

·         Cross trained to Admin and HR job posts

Enterprise, Alamo, and National Car Rental

Driveservices Asia Pacific, Inc.

Mactan, Cebu, Philippines

December 1, 2018 to May 26, 2019

HR Associate

Duties & Responsibilities

·         Outsourcing and communicating with potential job candidates.

·         Contacting candidate references and verifying education listings.

·         Managing HR records including, résumés, applicant logs, and employee forms.

·         Interviewing applicants and giving recommendation to Managers

·         Issuing employment contracts and verifying completion.

·         Issuing new employees with enrollment documents.

·         Conducting employee orientations.

·         Training new hires with system.

·         Responding to HR-related queries within the company.

·         Maintaining employee confidentiality.

·         Assisting with the distribution of training material.

·         Monitoring Leaves, Absences and Tardiness

·         Evaluating Attendance of Employees

·         Weekly Reporting to HR Manager

June 5, 2018 – November 30, 2018

Admin Assistant

Duties & Responsibilities

·         Answer and direct phone calls; Organize and schedule appointments.

·         Maintain electronic and hard copy filing system.

·         Run company’s errands and to office supply store.

·         Reply to email, telephone or face to face enquiries.

·         Carry out administrative duties such as filing, typing, copying, scanning etc.

·         Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

·         Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

·         Maintain contact lists.

·         Provide general support to visitors; Act as the point of contact for internal and external clients.

·         Encode and send to email the expense/cash flow reports.

·         Prepare and monitor invoices.

·         Ensure rental office area cleanliness and conduct associated custodial duties.

·         Substitute as a rental agent (dealing with customer inquiries about the availability and cost of vehicles, communicate with chauffeurs through phone/personal to handle customer drop off, taking payments, review and submit reports to supervisor).

·         Knowledgeable with the TSD system (Opening and closing contracts, daily business report).

·         Cross trained as an Airport Rental Agent

Edata Services Inc.

August 26, 2017 – June 2, 2018

Medical Reviewer Associate

Duties & Responsibilities

·         Coordinates with the production supervisor and other reviewers with regard to job assignment.

·         Constructs clear and accurate reviews of records that conform to the guidelines of each client, and submits the reviews for edit within a specified period.

·         Meets a target production output or quota and quality standard to be set by management.

·         Occasional duties include (a) setting and developing guidelines for new clients, and (b) printing of source documents.

Divine Mercy Custodial Rehabilitation Center

December 2015- March 2016

Internship

Duties & Responsibilities

1.       Psychological Testing

·         Performs psychological tests of patients and interpreted the Draw a Person Test, House-Tree-Person Test, Bender Visual Motor Gestalt Test, Sacks Sentence Completion Test, Emotional Profile Index (EPI), Beck’s Anxiety and Depression Scale, as well as administering aptitude and Intelligence test used in hiring employees from previous internship in the Industrial setting.

2.       Psychological Assessment

·         Capable in conducting interviews regarding the present mental status using Mental Status Examination (MSE) and Behavioral Observation as well as writing psychological test reports.

Consult Asia Business Solutions & Advisory Services

July 2015- October 2015

Internship

Duties & Responsibilities

·         Receiving Incoming Calls

·         201 Files

·         Encoding Employees’ Files

·         Posting of Job Advertisements

·         Conducting Background Investigation of applicants

·         Interviewing applicants personally and through phone

J & F Food Corp.

McDonalds

August 2015- October 2015

Service Crew

SM Sta. Mesa, Manila

SPI GLOBAL

April 2015- May 2015

Customer Service Representative

Pasig City

PUP- COLLEGE OF EDUCATION

October 2011 – February 2012

Internship

Duties & Responsibilities

·         Receiving Incoming & Outgoing Files for other School Departments

·         Encoding Data’s

EDUCATIONAL ATTAINMENT:

Tertiary Education                                               POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Mabini Campus, Sta. Mesa Manila

Bachelor of Science in Psychology

2012-2016

Secondary Education                                           POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

LABORATORY HIGH SCHOOL

Mabini Campus, Sta. Mesa Manila

2008 – 2012

Primary Education                                               DONA PILAR C. GONZAGA ELEMENTARY

SCHOOL

Mandaluyong City

2007 – 2008

SEMINARS ATTENDED:

Human Resources Seminar for HR Manual and Training

Greenhills, Ortigas

Psychology Law: Implication to Career Paths of the Psychology Students

Bulwagan Balagtas, NALLRC, Polytechnic University of the Philippines

August 4, 2014

The Why’s Behind Paraphilia

Bulwagan Balagtas, NALLRC, Polytechnic University of the Philippines

BUSTED: Exploring the Criminal Mind

Claro M. Recto Hall PUP Mabini, Campus

October 3, 2013

Keep Calm & Deal with your Boss: A Strategic Guide in Building a Good Relationship with Managers

Claro M. Recto Hall PUP Mabini, Campus

September 17, 2013

SKILLS:

·         Capability to do Multi-Tasking

·         Excellent Communication Skills

·         Knowledgeable in Stenography

·         Computer Literate

·         Typing Speed 70-WPM

AFFILIATED ORGANIZATIONS:

2012 – 2012         Citizens Advancement Training                      – Cadet

2010– 2012          Information Technology Club                         – Member

2007 – 2008          Journalism Club                                                   – Editorial Graphic Artist

PERSONAL INFORMATION:

AGE                                       :               23 years old

GENDER                               :               Female

DATE OF BIRTH               :               May 12, 1996

HEIGHT                               :               5’ 4’’

WEIGHT                               :               70 kg

CIVIL STATUS                   :               Single

NATIONALITY                   :               Filipino