Over 17 years of global and regional environmental working experience, several projects within financial institutions and transnational corporations. I´m skilled to function successfully in multi-cultural and international environments, able to manage multiple tasks, take on additional responsibilities, and prioritize work in a deadline-intensive environment, focused on results with high-quality and productivity, the company´s growth and people´s development. I have strong people leadership and communication skills, with the ability to motivate and engage and manage teams, plus, have extensive experience in identifying money laundering risks, Compliance and AML/CTF environments, Training, Mortgage & Commercial loan operations, Teaching, Customer Service, Administration, Logistics and Operations, Business Processes Improvement (PMO, SCRUM, AGILE projects) Call Centers, Sales and Audit areas. I´m very good at teamwork and achieving results focusing on processes, people. Together we can construct what others think impossible!
94 SCORED FROM 100
96% FROM 100
Accountable for 31 Compliance Specialists Staff, over 36 compliance monitoring processes, maintaining the company’s compliance programs mainly within the USA, Canada, and Mexico jurisdictions. Responsible for continuous training including relevant soft-skills. We accomplished several goals including but not limited to risks mitigation by executing regional and global cross-border payments within AML/CTF processes efficiently. AML, Sanctions, and FIU written processes maintenance under RBA rules. Make sure the regional and global legal requirements were accomplished. Guarantee a high level of Quality, Productivity and Training KPIs within the defined TAT, and satisfactory user experience at the same time. Provide coaching to developt team members, follow up on KPIs. Responsible for dispatching audits and examinations. Cross participation in several AML Committees. Conduct risk assessments and interviews related to investigations and complex investigations and document findings. Develop corrective action plans and monitor for timely remediation. I worked closely with regional compliance Directors and some other compliance specialists getting better results in a short time of period.
Design and implement strategies for training and development as well as recognition and retention of employees, enhance the efficiency of operational processes and promote compliance with the established KPIs, strengthen the Key values and culture of BBVA Bancomer.
Execute with the capacity of Leadership, Analysis, Logical Judgment, Decision making; control of the Training and Performance in the Compliance Processes in the Matter of AML/KYC. Have a solid commitment to confidentiality and responsibility in handling sensitive information related to AML/KYC in Citibanamex for all its clients under Due Diligence, Compliance & Surveillance.
Operational Training with solid knowledge in the Loans Operations: Mortgage, Consumer, Business credits. Make sure the quality of operational accounting payments application in order to meet the operation demand of the Portfolio and customer satisfaction for all segments.
Coaching to Managers and heads of different Company´s subdivisions. Mitigation of Operational risks by executing audits and determining the level of compliance of the procedures according to the internal and external laws and norms, policies, and procedures, in order to guarantee that the Company´s objectives are fulfilled within effectiveness and efficiency. Informing the Audit Committee and the other stakeholders in the Business Processes the potential financial losses and any lack or absence of control in processes and people. Enhancing the Internal Control and Governance environment by preventing and detecting possible deviations in policies and procedures as well as bad practices.
Enhancing the Internal Control and Governance environment by preventing and detecting possible deviations in policies and procedures as well as bad practices. Mitigate Operational risks in order to inform the Internal Audit Management and the General Plant Management of the potential financial losses and any lack or absence of control.