Resume Aamir Majeed

Email: [email protected]                       CNIC# 37406-1636093-7

Contact # 0323-4452172                                              DOB: Sep’12th 1972

House # 1200 Street # 83 Sector G-9/4 Islamabad.

PERSONAL STATEMENT

Seeking a position at some progressive organization where I could contribute my diverse experience for mutual growth & continuously upgrade my knowledge & skill to take up challenging roles.

Over View

Extended experience of working in highly competitive environment of Telecom sector, where I performed various activities with respect to Customer Services such as: Customer Complaints & problem solving, Integrated support to the engineering team for the new installations.

Monitoring retail sale, Distribution sale, Customer’s retention & churn cases, Devices recovery & customer compensations as per SOP of company.

Strong leadership skills, Team oriented mind set, natural tendency to work in challenging environment, adaptability to change, effective communication & negotiation skills, attention to details & result driven attitude.

EXPERIENCE Wateen Telecom Limited

Assistant Manager HFC/GPON DHA   Oct’15 – Present

Drove outstanding growth in sale by exceeding revenue target from 1 million to 3.5 million approx. achieved consumer & corporate sale targets by providing the facility of Internet broad band/cable service via fiber optics within the entire territory of DHA Lahore.

Achieved the best result for company by strict monitoring on sales & inventory related reports and ensure the availability of inventory as per SOP of the company.

Retain customers by calling & physical activities in house/field teams.  Maintain the customer base by offering different Packages/Schemes to rejoin them in company.  Figure out all reasons for which customers have been churned. Successfully manage the issuance of bills to all such customers & their tracking to ensure timely delivery at doorstep of the customers. Strong follows up with each customer until payment realization.

Complete coordination with Revenue & Customer care for billing Issues. Liaising with op’s Team for solutions of QOS Issues. Responsible for Restoration of Win back Customers on daily basis in liaison with all stakeholders. Ensure Follow up with each customer for payments & realization for further restorations. Liaison with Ops & Revenue Teams for speedy & fault free services to the customer Contribution in revenue & collection by retention of TOS/Overdue customers.

Assistant Manager Sales & Distribution   June-2008- Sep-2015

Excellent control over the distributional operation through reporting and managing P&L reports.

Expansion of 85% affinity sale channel in cities other than metros. Get 100% CVC / Quick Load primary & secondary target. Inducting and maintaining the stable growth in business targets which eventually leads to upsurge the revenue gains of business. Assurance of regular audit of the distributor, Scrutiny and verifies the pass on / trade offers in the market & verify the all type of claims. Keeping track of distribution secondary sales and plan to sell the entire range especially slow moving SKU denomination wise & maintaining high standard of warehouse of distributor.

Successfully manage the cash flows b/w Distributor & Wateen. Demarcation of territories/areas of distributors and company operated outlets and ensuring implementation of SOPs. Achieving prompt operational support to retail channel by ensuring the resolution of complaint before time by visiting the retail and franchise outlets to keep a check on the product & process knowledge of MFS. Identifying weak areas and taking necessary & corrective measures to check the availability of CVC by identifying weak areas and take corrective measures. A complete checks on competitors’ activities and report to management the market happenings & suggest the counter actions to rebuttal the competitor’s offerings.

Dealing corporate accounts like NADRA, MCB & E-Pay regarding issuance of E-Pins & reconciliation of cash with inventory & Finance Department. Managing clients stock in hand SKU’s wise & shares the feedback regarding demand of product city wise & denomination wise.

National Hospital.              Gloves & Gloves                             Creative Cerebrum (Pvt) Ltd.

Chishti Sugar Mills           Broad peak Technologies.       Sparco Construction

Time & Tune Lahore       Wheel Chair                                        Auto soft Dynamics

Training Session Wateen Telecom

Team Building Training (April 2012)                                 Goal Setting Training (March 2012)
Trainer Mobeen Tejani                                      Trainer Fauzia Kerai
Leading With Passion Training (Feb 2012)         Customer Care Excellence (Jan 2012)
Trainer Zeeshan Hassan                                    Trainer Naila Bhatti
Time Management Training (Jan 2012)             Performance Elevation System (Nov 2011)
Trainer Ayesha Kashif                                        Trainer Adil Mir
Achievements

One of the greatest mile stone has successfully been achieved for customer convenience & customer retention in terms of Wateen Easy Load which signifies the best customer convenience & with extensive customer reliability on board. For making this objective smooth and considerable following measures have been adopted.

ü  Assist managers in defining releases and deliverables road map aligned to agreed strategy

ü  Formulation of operational strategies for successful launch of Wateen Easy Quick Load.

ü  Conduction of Trainings & creation of SOP’s for smooth Wateen Easy Load operations.

ü  Create weekly & monthly reports and maintain issue logs

ü  Creation of 1000 Reseller & 10,000 Retailers nationwide

ü  Possesses a broad knowledge of most technical and business resources to effectively coordinate team members and external resources

ü  Monitoring the spread of more than 30000 retail channel nationwide by Allotment of Reseller & Retailer codes.

ü  Responsible for the issuance of budged in their retail ID’s.

ü   Bridging up the Business partners with company’s policy.

CALLMATE TELIPS TELECOM LIMITED   06/2000 – 01/2008

Manager Sales North Region

100% smooth & flawless sales operations along with to assist G.M Sales pertaining to Reporting Infrastructures and Marketing activities like advertising, branding and forecasting the market competition techniques.

Demarcation of territories/areas of distributors and company operated offices and make it sure the implementation of standard policies & procedures.

Inducting and maintaining the stable growth in business targets which eventually leads business higher in revenue concerns.

Focusing on Direct bulk Sales and target setting activities with respect to observed change & responsible for Sales Reconciliation of North region and Developing policies and procedures for affective sales along with training of whole Sales staff to achieve required targets.

Accomplish marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling.

Skills & Strengths

·         Dedication & have the ability to work well in autonomous as well as group environment.

·         Having leadership skill with vision and perceptions.

·         Capable for work under intense pressure and meet deadline to get result.

·         Strong Interpersonal and Communication Skills along with MS Office applications.

·         Having a strong operation and leadership skill which thrives on goal achievement.

Education

Education
Year
University
MBA
2008
Preston University Islamabad
BA
1994
Punjab University Lahore
REFRENCES

Reference will be furnished on your demand.