I L O B A  F R E D  O N Y E K A
A d d r e s s : 9 7 T a m a b u w a l S t r e e t J e d o E s t a t e o f f A i r p o r t r o a d ,
A b u j a .
Email: [email protected] / Phone Number: +2347010237827
P E R S O N A L S T A T E M E N T
A passionate, versatile, dedicated, effective and confident individual who is also a self-starter with the
dedication and motivation required to succeed in any position. Possessing an in-depth knowledge of
banking & finance, business administration, client service, administrative management. Excellent
communication, data entry and time management skills. Seeking an engaging position to contribute
significantly towards the overall achievement, goals and objectives in a company where hard work
and success is rewarded.
P E R S O N A L D A T A
Date of Birth 20th November 1989
Marital Status: Single
Sex: Male
Nationality: Nigerian
State of Origin: Delta State
L.G.A: Oshimili North
Religion: Christian
W O R K H I S T O R Y
D I E S E L D A T A A N A L Y S T ( S P O C )
Fort Knox Guard Limited April 2019 – Till Date
 Use the Galooli software to monitor and analyse site data.
 Use the Galooli software to harvest site data for analysis.
 Monitor diesel supply and movement and analyse the data generate during supply.
 Use Microsoft Excel for end to end reconciliation of Diesel supply data.
 Use Microsoft Excel to prepare monthly diesel data report.
 Call supervisors and guards to monitor their activities during diesel supply and diesel transfer.
 Interpret data, analyse results using statistical techniques and provide ongoing reports.
 Develop and implement databases, data collection systems, data analytics and other strategies
that optimize statistical efficiency and quality.
 Acquire delivery diesel data sources and maintain databases/data systems.
 Identify, analyse, and interpret trends or patterns in complex data.
 Filter and “clean” diesel delivery data by reviewing computer reports, printouts, and
performance indicators.
 Work with management to prioritize business and information needs.
 Locate and define new process improvement opportunities.
C U S T O M E R S E R V I C E O F F I C E R
Betfarm Entertainment Limited. July 2018 – March 2019
 Manage large amounts of incoming calls.
 Generate business leads.
 Identify and assess client’ needs to achieve satisfaction.
 Build sustainable relationships and trust with clients through open and interactive
communication.
 Provide accurate, valid and complete information by using the right methods/tools.
 Meet personal/customer service team sales targets and call handling quotas.
 Handle client’s complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
 Keep records of client interactions, process customer accounts and file documents.
 Follow communication procedures, guidelines and policies.
 Take the extra mile to engage clients.
 Maintaining call centre database by logging information received.
 Fulfilling request by completing transactions or forwarding request.
A S S I S T A N T R E V E N U E O F F I C E R
National Judicial Council, (NYSC). May 2017 – Apr 2018
 Act as the point of contact between the manager and internal/external clients.
 Screen and direct phone calls and distribute correspondence.
 Handle requests and queries appropriately.
 Manage documentation of revenue balance.
 Remittance of VAT to banks.
 Remittance of unspent balances from state courts to STF.
 Remittance of unspent balances from courts and judicial bodies to STF.
 Remittance of auction proceeds to STF.
 Remittance of Contractors registration fees to STF.
 Collection of E-Ticket from the Banks.
 Collection of Credit Notes from Firs Office.
V O L U N T E E R E X P E R I E N C E
Educating Nigeria Girls in New Enterprises (ENGINE) by Mercy Corps
 Coached marginalized girls age 16–19 in Life Skills, Financial management and Vocational
Skills. Groomed girls in areas of Public Speaking and Self-worth. Provided Health, Emotional,
Academic and Psychological advisory.
 Source and handle data entry tasks (databases, e-mail, social media etc.).
 Collect information on availability and skills.
 Arrange for appropriate training when needed.
 Produce schedules for everyday activities.
 Assign responsibilities to the right people for special events.
 Coordinate teams of volunteers for large-scale actions.
 Communicate frequently with volunteers to ensure they are satisfied and well-placed.
 Disseminate information for upcoming actions and events.
 Keep detailed records of volunteers’ information and assignments.
 Ensure the purpose of the organization and its actions is clearly communicated.
E D U C A T I O N / Q U A L I F I C A T I O N
B S c . B a n k i n g a n d F i n a n c e
University of Benin, Edo State. 2016
S e n i o r S e c o n d a r y S c h o o l C e r t i f i c a t e E x a m i n a t i o n ( S S C E )
Word of Faith Group of Schools 2007
P R O F E S S I O N A L C E R T I F I C A T I O N
 Certificate in Project Management.
 Certificate in Customer Service.
 Certificate in Human Resource Management.
 Certificate in Health, Safety and Environment.
 The Fundamentals of Digital Marketing – Google Digital Skills.
S K I L L S
 Very strong oral communication skills – highly capable of dealing with clients.
 Proven working experience as a volunteer, customer service officer.
 Record of successful sales management.
 Public relations management.
 Demonstrable ability to lead and manage staff.
 Excellent and very precise written communication skills.
 Proven ability to work well both within a team and independently
 Highly creative, with a portfolio of achievements.
 Proven working experience as a data analyst.
 Technical expertise regarding financial management.
 Good knowledge of and experience with Microsoft packages.
 Good analytical skills with the ability to collect, organize, analyse, and disseminate significant
amounts of information with attention to detail and accuracy.
 Adept at queries, report writing and presenting findings
R E F E R E E S: Available on request.