Ahea Theresa Bacalan Chat Support
Phillipine
Customer Service SkillsFlexibility and AdaptabilityMicrosoft Office UtilizationSabre Tool Utilization
Objective: In my past working experience, I was able to learned basic escalation process and knowledge of providing good customer service. I am aiming for growth in these skills I have acquired and explore on other things that could also help me grow as an individual.
Education
- June 2014 - March 2018 Bachelor of Science in Information Technology at Asian College of Technology International Educational Foundation
Experience
- November, 2018 - April, 2020 Customer Service Representative-Chat/SMS at Teleperformance
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Learned how to deal with irate customers and escalate their concerns