ANYANWU STANLEY OBIOMA
2nd Avenue, 22 Road I close Block 1, Flat 6, Festac Town, Lagos State.
+2348032525248, +234807 918 6921
PROFESSIONAL SUMMARY
To operate in a professionally challenging and intellectually stimulating environment, this will provide the platform for steady self-improvement and the professional platform, for the achievement of both personal and organizational goals.
PRACTICAL SKILLS AND ABILITIES
Good Communication and effective interpersonal skills
Negotiation skill
Emotional Intelligence
Organizational, planning skills and a good team player
Good analytical and reasoning ability and ability to solve problems
Ability to work under pressure and able to handle multi-tasks effectively
Excellent use of technology
Numerical Skills, quantitative analytic skills and conscientious
Good reporting and tracking skills
Relationship management skills
Creative thinking and experienced business developer
EMPLOYMENT HISTORY
Tek-Experts, April 2018 – Date
Azure Technical Support Engineer (IAAS)
Responsibilities.
· Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management remotely
· Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Resolving all virtual machine (All related issues), storage, networking related issues
Microsoft Azure Support Engineer (Subscription and Billing)
Responsibilities.
Understand customer’s queries and research to proffer technical solutions Billing and Payment issues
Assist with activating of customers account and refunds. Which is in adherence to organizational process
Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.
Handling of customer’s payment for services and providing elaborate reports
Collaborate with subject matter experts and escalation managers when additional support is needed.
Kingsool Technologies, July 2017 – April 2018
Customer service analyst / Sales representative-Team Lead
Responsibilities.
Developing of strategies for customers service
Training of employees on customers service
Management of customer’s data and feedback
Analyse the market for sales
Develop new selling skills and techniques
Increase business relationship
Staying abreast of new development in the market.
Access Bank, April 2014 – July 2017
Resolution and Complains Follow-up Officer
Responsibilities
Handling of customer e-channels issues (mobile banking, mobile money, internet banking, debit card etc)
Issues follow up in contact centre
Collating of customers issues and complains
Customers’ complaints handling and resolutions
Reporting
Engagement of customer to ensure customers satisfaction
Management Information Officer
Responsibilities
· Data management and reporting
· Managing of Dialler
· Administrative duties on teams
· Organising teams for proper engagement
Customer Engagement Officer
Responsibilities
Managing of complaints in an effective manner for the creation of a better customer experience.
Generating and qualifying leads
Support acquisition and growth of customer relationships through telephone
Up/Cross selling bank products to current, new potential customers
Producing activity reports
Workings with affiliate sales to cross generate leads.
Acting as misery shopper to evaluate organisational service
Ideal Solutions, April 2013-Sept. 2013
Auditor
Responsibilities
· Liaising with managerial staff and presenting findings and recommendation
· Ensuring policies, procedures and regulations are correctly followed.
· Identify lapses and advise for change.
· Preparing reports, commentaries and financial statements.
· Checking of available stock at warehouse and store.
· Bank reconciliation.
Standard Chartered Bank, July 2012-Feb 2013
New Business Executive/Sales Representative
Responsibilities
Customer transaction banker & personal consultant for personal account
General sales for all bank’s products & services including insurance policies
Account opening, ensuring all documents are in place, proper KYC.
Increase business relationship
EDUCATIONAL QUALIFICATION / CERTIFICATIONS
Institute of Chartered Accountants of Nigeria 2015
Student Membership.2002
Administrative Management Proficiency Certificate 2012
Institute of Registered Administrative Managers of Nigeria. (IRAMN)
B.sc Economics/Education (second class) 2004- 2008
Imo state university, owerri
Senior Secondary School Certificate (SSCE) 1996- 2002
Hopebay College, Lagos.
TECHNOLOGIES
INTERNET/E-MAIL: Internet Explorer, Mozilla Firefox, Google Chrome
APPLICATIONS: Windows XP, 2007, window 10, Windows VM, Linux
PACKAGES: Microsoft Word, Power Point, Excel, Outlook
COURSES AND TRAINING ATTENDED
Administrative Office 2016
Customer Service professional 2016
Project Management Methodology & Process 2011
Human Resource Management 2011
Microsoft Office 2007 2012
Sales Techniques (Standard Chartered Bank) 2012
AWARDS WON
Best Team Player 2016
Most resourceful 2016