Muhammad Amin

Cavalry Ground, Cantt    Lahore    Phone: 0344 6771678    [email protected]

Customer Service Executive

Dedicated and enthusiastic person looking forward to work and excel in every field of life.

Cooperative & and a team player who is willing to do whatever it takes to get the job done.

Expert in the technical, conceptual and content development of sales-driving collateral. Proven ability to drive record-high marketing campaign response rates and execute successful product launches.

Professional Experience

KM Communications, Lahore – US Based call center with energy campaign providing services in

Illinois.

Senior Call Agent, 2/2018 to 7/2018

It was a semi-inbound call center where interested customers would pick up the call and my job was            to tell them about the deregulation law passed in some states of US and offer them cheaper rates            for both Gas and Electricity to switch their supplier.

Accomplishments:

Highest sales in first month.           Only Closer on the floor.

MOSAIC SOLUTIONS, LAHORE – UK Based company working internationally providing 24/7 live                 chat support.

Senior Customer Support Representative, 6/2016 to 2/2018

Senior/lead operator handling all the clients with a team of 6 junior agents working on certain           number of clients providing live chat support and generating potential leads of potential customers.          I was one of the most experienced agents in our campaign having all the knowledge about clients.

Accomplishments:

4/12 times top agents of the month award with most lead generated and lowest response time.

Punctuality award.

Quality award.

Best team player award.

Muhammad Amin

Page 2    Phone: 03460 321550

GLOBAL TECH SOLUTIONS, LAHORE – Call center operating in the UK with energy campaign.

Call agent, 8/2015 to 4/2016

Outbound call agent making 100 to 150 calls to businesses offering cheaper energy (Electricity &           Gas) rates and switching from one provider to another and generating leads for potential             customers.

Accomplishments:

Increased lead generation by 25%.

To seller of the month.

Earned commendations from client for communication that targeted desired audiences and delivered the value of products and services.

Mini Cabit, Lahore – Call centre for cab service opertaing in the UK, handling calls and email support.

Call agent, 9/2014 to 2/2015

Inbound call agent taking 150+ calls and making bookings for the cab service and handling email support for the bookings made.

Accomplishments:

Most calls taken in one month.

Quality award.

GLOBEX Limited, Lahore – Data entryCenter

Agent, 1/2014 to 6/2014

Data entry agent & add posting on Ebay for products to be sold.

.                                                         Education

NCBA&E, LAHORE

Bachelor of Business Administration,  9/2014 to Cont.

DEFENCE DEGREE COLLEGE, LAHORE

Intermediate in Commerce, 8/2012 to 7/2014

ST. ANTHONY’S HIGH SCHOOL, LAHORE

Matric in Science, 8/2010 to 6/2012

Skills

Software’s:    Photoshop, Premier Pro, After Affects, Illustrator, MS Office (Word, Excel, PowerPoint)

Languages:   English, Urdu, Spanish(Learning)

Communication:   Typing, Excellent Speaking & Listening

Reference

Can be provided on demand.