CURRICULUM VITAE

PERSONAL DETAILS

NAME                                                            Carolyne Akoth

ADDRESS                                         Box 9201-0100 Nairobi

ID NO.                                                            22530162

TEL                                                     0713 063455 or 0715 202010

EMAIL                                               [email protected]

MARITAL STATUS                          married

FUTURE CAREER AMBITION

To work with determination and produce the best out of any assigned duty.

EDUCATIONAL BACKGROUND

Year                                        2013

Course                                     Certificate of proficiency in Insurance

Institution                                           ICEA Lion Group Insurance

Year                                        March 2010-Nov 2010

Course                                     Diploma in Public Relations

Institution                                           Monrovia Computer Center

Year                                        April 2009-Oct 2009

Course                                     Certificate in Public Relations

Institution                               Monrovia Computer Center

Year                                        Oct 2009-Dec 2009

Course                                     Certificate in computer office packages

Institution                               Monrovia Computer Center

Packages

·         MS Office

·         Email & Internet

Year                                        April 7th -18th April 2008

Course                                     Front Office and Outlet Cashiering Techniques

Institution:                              Kenya Utalii College

Year                                        1997-2000

Institution                               St. Teresa’s Girls High School

Attained K.C.S.E Certificate

Year                                        1989 -1996

Institution                               Pumwani Primary School

Attained K.C.PE Certificate

W0RK EXPERIENCE

Year                                        Jan 2013 To date

Company                                 Pete’s Coffee Limited

Position                                   Restaurant Manager

·         Coordinate the entire restaurant operation

·         Deliver superior guest services and ensure absolute customer satisfaction

·         Respond efficiently to customer complaints

·         Enforce and offer the best quality of products possible

·         Organize and supervise shifts

·         Appraise personnel’s performance and provide feedback to keep them upbeat and productive

·         Estimate consumption, forecast requirements and maintain inventory

·         Monitor compliance with sanitation and safety rules and regulations

·         Control costs and minimize waste

·         Successfully promote and publicize the brand

·         Nurture a positive working environment and lead by example

·         Monitor operations and initiate corrective actions

Year                                        Nov 2010- DEC 2012

Company                                 Smart TV

Position:                                  Direct Sales Agent

Responsilities: –

Sales of Digital Decoders
Handle and manage customer inbound calls.
·         Answer customer inquiries regarding products or services.

·         Reroute customer calls to appropriate sales personnel.

·         Maintain a database of customer calls, their needs and requirements.

·         Mail billing copies of sales to customers.

·         Coordinate with accounts receivable team in collecting balances.

·         Manage, monitor and schedule customer appointments with sales team.

·         Implement best practices in sales programs.

Year                                        May 2010-18th September 2010

Company:                                Dial -A-Cake

Position                                   Cashier

Responsilities: –

·         Greet the customers entering into the shop

·         Handling all the cash transaction of the company

·         Receive payment by cash, cheques, credit card etc

·         Checking daily cash accounts

·         Guiding and solving queries of customer

·         Receive all sales cash from customers

Year:                           April 2008 – March 2010:

Company:                    Nairobi Java House Restaurant

Position:                      Cashier

Responsibilities:

·         Settling of Customers bills

·         Listening to acting upon Guest Complaints

·         Receiving and Handling the Telephone sales

·         Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.

·         Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

·         Greet customers entering the shop.

·         Maintain clean and orderly checkout areas.

·         Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Year                            April 2007- March 2010:

Company:                    Nairobi Java House Restaurant

Position:                      Steward

Responsibilities:

·         Cleaning and Maintenance
·         Receiving Stock in the hotel

·         Responsible for the safety and comfort of customers within a designated area at all times.

·         Assist in the prevention of overcrowding by ensuring the crowd limits in various parts of the ground are complied with

·         To control and direct spectators entering and leaving the hotel.

·         Ensure that gangways and exit / evacuation routes in your area are kept clear.

Year:               2004 – 2006:

Company:        Montel Café

Position:          Waitress

Responsilities:

·         Greeting customers as they arrive and showing them to their table.

·         Giving out menus and taking orders for food and drink.

·         Serving food and drinks.

·         Dealing with bill payments.

·         Making sure tables are clean and tidy.

Year:               Jan 2006 –June 2006 :

Company:        Grace and Truth Development Arm Aids Project

Position:          Volunteer Counselor

Year:               Nov 2003 – June 2006

Church:           Archdiocese of Nairobi Eastern

Position:          Deanery C.B.H.C. and Aids Relief Programme

Responsibilities:

Attending to sick patients
Helping in Aids test
Explaining on importance of having blood test
Dispensing of medicine
Acting as an Assistant Attendant to the doctors and nurses
 

HOBBIES

Ø  Socializing

Ø  Traveling

Ø  Swimming

REFERENCES

Pete Owiti

CEO

0722 374781

[email protected]

Judy Adhiambo

Tel : 0724 276258

Caroline Onyuna

Direct sales Team leader

Smart TV

0727736855