CARREL KANOLA SEATON

29 Cardiff crescent

Washington gardens

kgn20

EMAIL: [email protected]
PHONE #S: (876) 421-5024 & (876) 889-1575

DATE OF BIRTH   September 03, 1990

PROFILE
Sound training and experience in the Medical Health Records Profession.

Ability to carry out day-to-day functions without supervision.  Works well, flexible, communicates effectively with people at all levels also believes in excellence.  Willing to go the extra-mile to ensure Organizational goals are achieved.

PROFESSIONAL EXPERIENCES
Victoria Jubilee Hospital (September, 2010 – February, 2017)
Occupation: Medical Health Records Clerk
Reported directly to the Medical Health Records Manager

Duties included:
Ensured an effective day to day running of the Maternity Clinic at VJH, which includes:

∙ Gathered patients’ information; interacted with patients’ during registration and retrieved information from personal files. Maintained patients’ index by completing assigned daily audit trail; corrected and communicated problems according to established procedures and initiated the medical record by creating and processing the patient care record folder/docket.

∙ Maintained record availability by processing charts into the department; using chart mark-off procedures; facilitated chart location activities (i.e. filing) and retrieved medical records by following chart-out procedures; documented reasons charts cannot be retrieved for statistical and follow-up purposes. Delivered charts to assigned areas of the hospital by following established routing procedures and kept health care providers informed by communicating availability or unavailability of the record.

∙ Maintained quality results by following hospital standards and continuity of work operations by documenting and communicating actions, irregularities, and needs.

Maintained patient confidence by keeping patient records information confidential and serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, requirements and standards. Adhering to these policies and procedures helped to enhance the medical records unit and the hospital’s reputation and added value to my job accomplishments.

Grand Bahia Principe Hotel, Runaway Bay (April – May, 2017)
Occupation: Social Media Coordinator
Reported directly to the Quality Manager
Duties included:
Responded to Social Forum -This included the Trip Advisor; Google etc. regarding the quality of clients’ stay at the hotel.

Prepared and audited complaints and rating of the clients and prepared reports for ratings etc.

PROFESSIONAL EXPERIENCES (Cont’d)
Sutherland (October – November, 2019)
Occupation:  Call Centre Customer Service Agent
Duties Included:
Managing outbound calls in a timely manner
Following Call Centre “scripts” when handling various issues
Identifying customers’ needs, clarifying information, investigating issues and providing solutions.

SCHOOLS ATTENDED
University of the West Indies             September 2013—August 2014

(Open Campus, Kingston)

Media Technology Institute /CPTC        July 2010—August 2012

Portmore Community College            September, 2008 — July 2009

Media Technology Institute /CPTC        July 7— 31, 2008 (Summer)

Old Harbour High School                September, 2003 — 2008

EDUCATIONAL ACHIEVEMENTS
General Psychology            –    Distinction

Personality & Behaviour        –    Pass

Associate Degree in

Video Production              –    Pass

Voice & Speech Presentation    –    Satisfactorily Completed

Video Production            –    Satisfactorily Completed

CXC                      GRADES                YEAR

Social Studies            2                2007

English A                3                2008

English B                3                2008

Integrated Science            3                2008

Information Technology        3                2008

Food & Nutrition            3                2008

Home Economic Management    3                2008

HOBBIES

Reading, meeting people and encouraging others

REFERENCES

Available upon request