Asif Ahmed Zafar
Address (Pakistan): House No.B 25,
Unit No.2 Latifabad, Hyderabad-Pakistan.
Cell PAK : +92 321 3066744, +92 335 3066766
[email protected]

CAREER OBJECTIVE / OVERVIEW
A self motivated individual having 12+ years cross functional experience in ICT/ IT and banking operations unit, seeking a challenging & growth oriented position within a Professional environment, where I can maximize my skills / experience, with a view of further career development. I am accustomed to working in high-pressure environments that require rapid problem analysis & decision-making.

PROFESSIONAL WORK EXPERIENCE / CAREER HIGHLIGHTS

Manager Grade/Manager Operations 05/2017 to Current
ASKARI BANK LTD. (Station Rd Branch)
Hyderabad, Pakistan

Major Responsibilities:
• Managing and supervising all operational functions of the branch in line with the applicable rules, procedures and controls.
• Managing, supervising, handling and ensuring error free day-to-day branch operational functions related to areas of ATM, Security Stationary, General Services, IT & Communications, DVR and CCTV cameras.
• Supervising, monitoring and authorizing daily financial and non-financial transactions.
• Liaison with NOC (Network Operations Center) team in case of downtime.
• Co-ordination with software support regarding Core Banking System.
• Reporting and coordination with Regional Operations Manager for adherence to SOPs.
• Adherence to Bank’s policies & procedures. Internal/ External Audit observations rectification on time and avoid recurrence.
• Managing branch customer services and quality assurance queries and timely closure of all customer’s complaint.
• Activation, De-activation and amendments in staff Banking IDs through User Maintenance System, when required.

Manager Grade/Team Leader-IT HUB 03/2016 to 05/2017
ASKARI BANK LTD (Area Office)
Hyderabad, Pakistan

Major Responsibilities:
• Configure and install various network devices and services (e.g., Cisco & Juniper routers, Cisco Switches) in branches with the co-ordination of Network Operation Center (NOC).
• Ensure network connectivity (LAN/WAN) infrastructure is according to technical considerations.
• Ensure security of data and network access and systems.
• Monitor networks to ensure security and availability to specific users.
• Monitoring of ATM network communication of Hyderabad Area branches to ensure network availability to customers as well as provide support in the day-to-day network maintenance of ATM machine.
• Provide Level-2/3/ 4 supports and troubleshooting to 18 branches of Bank in different cities to resolve issues.
• Assign configuration of authentication and authorization of directory services.
• Planning and undertaking scheduled maintenance upgrades in branches.
• Implementation of IT Security Policy as defined by Askari Bank Ltd for Audit Purpose.
• Liaise with vendors for problem resolution regarding Computer Hardware, Endorsement Printers, and Laser Printers etc.
• Liaise with ATM Vendors (NCR & Win core) for hardware & Software issues of designated Area ATM machines.
• Provide technical support to employees regarding network access & Core Banking Application.
• Providing Support & Guidance to operation staff regarding connectivity to Central TEST Server, creation of TEST Ids.
• Business Continuity Planning regarding IT issues for smooth operations of branches in case of any severe problem.
• Monitoring of call logs through HelpDesk ITG on Web.
• Managing IT-Hub team & Operations.

Assistant Manager Grade 01/2013 to 03/2016
ASKARI BANK LTD (Area Office)
Hyderabad, Pakistan

Major Responsibilities:
• Provide Level 2 Support services to 9 branches of Hyderabad.
• Evaluate and install computer hardware, Deployment of network, operating system, applications.
• Maintaining and monitoring of ATM communication of Hyderabad Area branches to ensure availability to customers as well as provide support in the day-to-day maintenance of ATM machine.
• Manage hardware inventory of all branches.
• Support to branches in ATM Transaction settlement issues.
• Coordination with UPS/ System/ Networking vendors to sort the issues at the earliest.
• New IT setup of branches / Branch Shifting / Migration on to new system. Responding to breakdowns.
• Any other Special Technical Issues assigned by Head office or Information Technology Group.
• Periodic and frequent Reporting (as required) Head Professional Services ITG in Head office.

System Administrator 09/2006 to 12/2012
ASKARI BANK LTD (Market Branch Hyderabad)
Hyderabad, Pakistan

Major Responsibilities:
• Handled operations of UNIBANK UNIX Server in Askari Bank Market Branch.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Evaluate and install Operating system software, Banking applications, control and monitor e-mail use.
• Ensure availability of Banking Applications.
• Processing of Day-End and distribution of Day-end reports to the concern Dept.
• Responsible for the replenishment of ATM Machine.
• Maintain and monitor ATM communication of branch to ensure availability to customers.
• Checking of ATM reports for cash retraction, Reversals and Settlement issues (1-Link & M-Net).
• Maintain, troubleshoot & administer the use of Local Area Network (LAN), Computer workstation, connection to the Internet and peripheral equipments.
• Provide problem-solving services to network users or end-users.
• Perform routine server startup and close down and maintain control records.
• Perform data backups and disaster recovery operations Manage hardware inventory.
• Report to Branch Manager / Manager Professional Services Dept (Head Office).

System Support Executive
INBOX BUSINESS TECHNOLOGIES PVT LTD.
Hyderabad, Pakistan 12/2004 to 09/2006

Major Responsibilities:
• Deployment of integrated computer network related technologies.
• Install and configure switch/router (LAN/WAN infrastructure).
• Provided support to various clients regarding troubleshooting related to systems and network.
• Involved in installation of systems and network equipments on client end.
• Managed and maintained internal system and network issues.
• Provided support to various types of corporate Clients in Hyderabad and interior Sindh related to network, hardware, systems and other technical issues.
• Collected, organized and maintained problems and solutions log for use by other technical support analysts.
• Inventory Management of new and faulty devices.

Junior Hardware and Network Support Engineer
ZEBRA SYSTEMS
Hyderabad, Pakistan 01/2003 to 12/2004
Major Responsibilities:
• Installing new hardware (servers, printers, computer work stations etc).
• Installing new Software.
• Provide support to end-user using the network.
• Setting up Internet, user accounts, permissions and passwords
• Installing antivirus protection.
• Day to day admin and monitoring of network use
• Fixing network faults.
• Suggested IT solutions to business problems.
• Support helpdesk staff to resolve customer issues.
PROFESSIONAL TRAINING (Askari Bank Ltd.)

• 1 day Course of Orientation on May 21, 2007 at AKBL Training Academy, Karachi.
• 1 Week Course on “System Administration Training” in 2008 at AKBL Training Academy, Karachi.
• 1 day course on “IT Products of Askari Bank” in 2009 at Area Office Hyderabad by Training Academy Karachi.
• 1 Day Course on “ECIB Software” on in 2010 at AKBL Training Academy, Karachi.
• 1 day course on “Business Continuity Planning” in 2010 at Area Office Hyd. by AKBL Training Academy Karachi.
• 1 day course on “Loyalty & Sense of Attachment” in 2010 at Area Office Hyd. by AKBL Training Academy Karachi.
• 2 days course on “Account Opening” in 2011 at AKBL Training Academy Karachi.
• 2 days course on “Liability Products” in 2011 at AKBL Training Academy Karachi.
• 3 days course on “Flexcube for BBO” in 2012 at AKBL Training Academy Karachi.

ACADEMIC EDUCATION

• 2001 M.C.I.T University of Sindh Jamshoro, Hyderabad, Pakistan
• 1999 B.C.S (Computer Science) Shah Abdul Latif University, Khairpur, Hyderabad, Pakistan
• 1996 Intermediate (Pre-Engineering) Pakistan Embassy School Jeddah – Saudi Arabia
Specialized Diploma Courses

• Specialized Diploma In Oracle 7.3
• CCNA
ACHIEVEMENTS

• Letter of “Good Performance” from HR Dept. (IT Products of AKBL) training.
• Letter of Appreciation was received from HR Dept. (Secured 3rd Position in “Account Opening with Flexcube web-based Software” Training).
• Letter of Appreciation on Good Performance in Course “Customer Due Diligence” (Secured 2nd position).

PERSONAL INFORMATION

Father‘s Name Zafar Ahmed Sheikh
Date and Place of Birth November 17, 1978, Hyderabad, Pakistan
Religion Islam [Muslim]
Marital Status Married
C.N.I.C. # 41303-7551129-9 [Pakistan]
Domicile Hyderabad.
Passport # AT5521291 [Pakistan]
Permanent Address (PAK) House # A/171, Block C, Unit No.6, Latifabad, Hyderabad, Pakistan
Contact Number(s) in Pakistan +92- 321-3066744 /+92-335-3066766
Total Professional Experience 12+ Years [10+ years – Banking, 1 + year – Non Banking]
REFERENCES
May be furnished upon request.