hs 37 c-close, 5th avenue, 52road gowon estate, ipaja  LAGOS
PHONE: +234 (0) 8038610829  • E-MAIL: [email protected]

LAWAL GBEMISOLA BILIKIS

CAREER OBJECTIVES

A self motivated and results driven individual with a strong desire to work in a corporate team environment; seeking to make a successful career in the organized private sector by deploying problem solving skills, rapport-building and people management skills; effectively utilizing them to provide practical and innovative solutions in delivering the corporate goals of the organization.
SKILLS AND COMPETENCIES

∙    Excellent oral and verbal communication skills

∙    Good Customer Service Orientation

∙    In-depth knowledge of cash handling, teller services, banking operations, compliance and bank related products

∙    Interpersonal skills and ability to work within teams

∙    Ability to analyze data and arrive at logical conclusions

∙    Quick learner with ability to work effectively with minimal supervision

∙    Proficiency in Microsoft Office Word and Microsoft Office PowerPoint
WORK EXPERIENCE

June, 2012 till date                Polaris Bank Limited.

Customer Service Officer

∙    Promoted and explained bank products and services, resolved problems and ensured customer satisfaction.

∙    Processed and recorded all daily transactions promptly, accurately and in compliance with bank policy.

∙    Coordinated other tellers of the branch to ensure that branch minimum teller difference and controllable loss performance standards are achieved.

∙    Assisted bank teller supervisor in training new employees in customer service and banking procedures.

July, 2009-Sept, 2012        Polaris bank Limited.

Customer Care Officer

∙    Provided superior and quality customer service

∙    Involved in ordering receiving and distributing cash

∙    Provided additional services including preparing cashier’s cheques, and exchanging foreign currency

∙    Balanced currency, cash and cheques in cash drawer at the end of each work shift

January, 2008-Feb 2009    Guaranty Trust Bank Plc

Industrial Trainee

∙    Confirmation of cheques

∙    Opening of new account and reactivation of dormant account

∙    Any other job as assign by relationship officers

∙    Ensured all relevant document are filed correctly and neatly

∙    Assisted in planning and maintaining departmental budget

EDUCATION AND QUALIFICATIONS

Bachelor of Science (BSc) in Business Administration     2016

University of Lagos

National Diploma in Banking and Finance         2007

Osun State Polythechnics Iree(Lower credit)

Senior Secondary School Certificate             2000

Ipakodo Grammar school

TRAININGS AND WORKSHOPS ATTENDED

Feelings of Customers towards Banking Services

Polaris Bank                              2010

Excellent Banking Services

Polaris Bank                                2013

Money Laundering and Terrorism Financing

Polaris Bank                                            2017

Money Transfer

Polaris bank                                            2018

Handling Complaint

Polaris Business School                                2019

reference

Available on Request