PERCIVAL JR. ORLINA SOLIMAN
linkedin.com/in/percival-jr-soliman-a43114a9
+63 915 945 7020
Sta. Rosa City Laguna Philippines
WORK EXPERIENCE
IT SUPPORT SPECIALIST
TASKUS – Taguig City , Metro Manila
Business Process Outsourcing
March 03, 2020 – Present
IT Support for all IT Operations (Desktop, Network, Systems, Software and others)
G-Suite, VPN and other cloud services provided by the company and preferred by Shareholders.
MAC and Windows supported
Practice ITIL procedures for IT Support Operations
Implementation of company Standard Procedures and Policies
On-site and Work from Home support
IT ENGINEER
FAST CONSORTIUM INC. – Riyadh Metro Package 3 (Line 4, 5 & 6) Riyadh KSA
Transportation / Construction
September 24, 2014 – June 30, 2019 (4 years & 10 months)
Maintains working order of all Desktop, Software, Network and Systems infrastructure of the Consortium
Provide overview planning, checking for all IT related infrastructure
Renders assistance to Professional Project Management software, document database & Design related software.
Impart direct assistance to top management for IT related concerns (Consortium Shareholders)
Supervision and technical maintenance of Multi-function machines and Plotting machine / Troubleshooting, configurations and supplies coordination
Direct conveyance of IT related concern to Consortium IT manager and Sub contractor Service Desk team (Systems and Network related)
Coordination with IT equipment suppliers on after sales maintenance
(MS Windows, MS Office, Outlook 365, MS Active Directory, Primavera, AutoCAD, YSOFT Print Management)
Nationalities Supported: Spanish, Dutch, British, Arab, German, Korean, Filipino and others.
TECHNICAL SUPPORT ENGINEER
SPI GLOBAL INC. E-PLDT – Paranaque City Philippines
IT / Content Solutions
February 2012 – September 2014 (2 years & 8 Months)
Performs troubleshooting and maintenance for all IT related equipment
Attend to all IT service ticket escalated by service desk team and provide immediate solution
Escalate issues and concerns to Network and System administrator if needed
Prepares reports and documents needed by Technical Support group / Corporate IT
Assist corporate IT team on handling server to client updates and system maintenance
Performs preventive maintenance as scheduled as compliance to company standard
Handles maintenance of all IT peripherals used in the company (MPF machines, Audio/Video and others)
(Windows, MAC, LanDesk System, MS Active Directory, MS Office, SAP, Content Solutions Software)
IT SPECIALIST
BDSS MEDIA INC. – Makati City Philippines
Web Marketing / Advertising
August 2011 – February 2012 (6 months)
Provide support for all IT Infrastructures
Assist Web developers on desktop, Software and Network concerns
Maintenance of PBX telephone system (Outbound support team)
Coordination with web hosting group on account and related issues
Procurement of IT equipment
ISP and building coordination
(Windows, MAC, MS Office, Design Software support, PABX)
TECHNICAL SUPPORT ENGINEER / TRAINING INSTRUCTOR / PRPD STAFF
NYK-FIL SHIP MANAGEMENT INC. – Manila Philippines
Ship Management / Training Center
June 2003 – January 2011 (7 years & 7 months)
Serves as overall technical support engineer for NYK-Fil and other TDG member company
Performs to all Network and System assistance
Personnel database Administrator
Conducts basic computer course for all on boarding seafarers (Passenger and regular vessel)
Registrar assistant for Training Center / Certificate generation
Planning, Research and development assistant
(Windows, MS Office, Ship Management Database, Active Directory, Marine Training Software, PABX)
EDUCATION
AMA University – Philippines
Bachelor of Science in Computer Engineering – Graduated 2002
Casa Del Nino Science High School – Philippines
Secondary Education – 1993
CHARACTER REFERENCE
Ventura Morcillo – IT Manager – FCC Construction KSA
Noelia Marban Fernandez – CIO / IT Director / Management – Prosegur Madrid Spain
Tim Reeves – Superintendent – Strukton International Utrecht Netherlands