THARINDU RANWALA

“IT GRADUATE”
A: 1/491 Middleborough Road, Box Hill North Vic 3129 | M: 0416 546 670 | E: [email protected]

PROFESSIONAL SUMMARY

“I am an ambitious, self-driven and hardworking IT Graduate, with in-depth knowledge – in line with current methods. Looking for the opportunity to obtain a position where I can further utilise and enhance on my passions, skills and knowledge within the industry, whilst supporting my fellow team in a role that is both challenging and rewarding and providing a professional and specialist service to my clients and employer.”

IT PROFICIENCIES

OPERATING SYSTEMS
Windows XP, Vista, Linux & Server Deployment
PROGRAMMING LANGUAGES
SQL – writing and reading commands
MICROSOFT OFFICE
MS Access, Excel, Word and PowerPoint
WIN NETWORKING
Peer-to-peer, Clients server and Wireless
·         Superior capabilities in building of PC’s and installing of hardware and software programs

·         Deploying OS and setting up of mobiles, tablets and iPads

·         Performing of support across various platforms; diagnosing and resolving hardware, software and user problems

·         Handling of network services, internet connection set up, troubleshooting, hardware and software installations

·         Setting up and configurating of printers and peripherals

·         Proficient abilities in taking care of upgrades, repairs and maintenance requirements

·         Managing of data recovery and backup solutions

·         Maintenance and upgrading of the systems and servers

·         Gathering and analysing information about user issues and troubleshooting before escalating to next level techs

·         Skilled in recommending and providing advice on other methods and technology derived from the gathered data to maximize the efficiency of project implementation

RELEVANT SKILLS & COMPETENCIES

·         Strong customer service abilities; confident in forming and maintaining sustainable client and business relationships from a diverse range of backgrounds

·         Confident in collaborating and working in partnership with other professionals and liaising effectively with internal and external services and organisations accessing relevant services

·         Forward thinking abilities; managing client expectations and taking care of complex scenarios appropriately to ensure client confidence

·         Demonstrated experience in meeting and achieving set targets and budgets

·         Reputation for empathy and genuine engagement, with an ability to work well independently and within a large multidisciplinary organisation

·         A personal commitment in continuous improvement to professional development; participating in training and development team sessions

·         Efficient in learning, retaining and relaying of updates and new information in current practices and procedures

·         Motivated, dedicated, hardworking and reliable employee, that is punctual and well presented at all times

EDUCATIONAL BACKGROUND & LICENCES

Bachelor of Information Technology, University of Canberra (2019)

Diploma of Information Technology, Holmeslglen Institute (2016)

Certificate IV of Information Technology, Holmeslglen Institute (2015)

G.C.E Advanced Level High School, Sri Lanka (2013)

WORKING HISTORY

Cleaner, BlueSky Services (Vic) Pty Ltd (2017 – Current)

Crew Member, Hungry Jacks (2014 – 2017)

Housekeeper, Adara Collins Street – Sevenoaks Hospitality Services (2014 – 2015)

REFEREES

Thushara Wijesinghe

Registered Nurse

BUPA Aged Care

M: 0425 484 704

Wikum Perera

Assistant Operations Manager

BlueSky Service (Vic) Pty Ltd
M: 0430 155 567