RIM MARGHLI

◆425 Boulevard Galland, Apt. 3C, Dorval QC H9S 3W5. Cellphone: 514-586-4070 ◆    [email protected]

Professional Skills

·         Customer service oriented and committed.

·         Teaching: English grammar and comparative literature. Arabic language and Civilization.

·         Composing the literature for marketing purposes and companies’ promotions.

·         Speaking and writing in: Arabic, French, English, and Spanish.

·         Translating between the above languages.

Professional Experience

Customer Service and Flight Operations Agent, American Airlines, Inc. Airport Pierre Elliott Trudeau, from 12/17/2017 to Present. Dorval, QC.

·         Ticketing, checking in passengers for their flights.

·         Gate agent duties: dispatching and securing outbound flights.

·         Flight Operations: Calculating weight and balance of inbound and outbound flights. Coordinating with US and Canadian customs to request secure rights of landing.

·         Baggage claims: rerouting and shipping delayed passengers’ baggage.

Passenger Service Agent, Swissport CDA, Airport Pierre Elliot Trudeau, From 01/05/2017 to 12/17/2017. Montreal, QC.

·         As a Passenger Service Agent, I have had the privilege to work between various airlines such as Air Transat, Royal Air Maroc, Corsair, Sata, and Lufthansa. I perform polyvalent tasks in order to ensure the passenger’s security and satisfaction from departure to landing.

·         Ticketing and providing assistance to disabled passengers upon departures and arrivals.

Bi-lingual Recepcionist. Compagnies:Aéroports de Montréal,OCRCVM- IIROC, CIBC, andTranscontinental Media from 05/09/2016 to 01/05/2017. Montréal, QC.

·         Per die Bilingual Receptionist between three companies in downtown Montréal throughSynergie Hunt and Randstad staffing companies. My secretarial duties include: Directing calls, communicating with the departments, confirming visitors’ presence at meetings or interviews, and making copies into binders.

Marketing Executive, Editor, and Interpreter, Aviur Staffing, Inc., from10/05/2015 to15/07/2016, Atlanta, GA, USA.

·         Composing proposals in order to promote the companies Aviur Staffing, Inc., works with.

·         Recruitment of administrative and industrial personnel.

·         Creating bi-lingual web content alongwith my marketing team.

·         Editing administrative requests and contracts in English and Spanish languages.

·         Providing personalized marketing material upon request for various events.

Editor and Secretary,theInstitute for Multimodal Transportation (IMT), from 01/2012 to 05/2015, Jackson State University, Jackson, MS, USA.

·         Tutoring Students in English and editing their papers

·         Data entry and web master of the IMT online library.

·         Planning conferences and events related to the College of Science and Engineering.

·         Establish communication between the IMT department and students and staff.

Professor Assistant in Teaching English as a Second Language (ESL/ESLI), from 09/2011to 12/2011,Division of International Studies (DIS),Jackson State University- Division of International Studies (DIS), Jackson, MS, USA.

·    Teaching English grammar, composition, and comprehension to immigrants and foreign
prospective students.

·    Administering exams.

·    Using an inter-linguistic and inter-cultural approach teaching the language such as translating words and expressions from the students’ native language to English.
Comparing and contrasting cultural aspects affecting the way we speak or write.

·         Using Visuals such as images, music, and video in order to stimulate the classes’ learning.

Arabic language Instructor, Fulbright FLTA, Jackson, MS, from08/2010 to05/201.

Two Institutions: Jackson State University andTougaloo College, Jackson, MS, USA.

·         Teaching Arabic language.
Classes’ Levels: Beginners and intermediate.

·         Taking part in cultural presentations and global awareness events: Presenting Tunisia and other North African and Middle Eastern countries.

·         Advised students according to their academic and professional aspirations.

Education

Masters of Arts (M.A.) in English.Major: Literature and Linguistics. Diploma obtained onMay2015. Institution: Jackson State University – Jackson, MS, USA.

Additional Certificates

Curricular Practical Training (CPT): Translator,Madison County Schools, Madison, MS, USA.

·         Administering English tests (middle-school level) to students who recently migrated to the USA.

·         Translated from Arabic to English and vice-versa.

·         Translated audio books for children.

Presentations and Publications

1.      The MississippiPhilological Association (MPA) en February2012.Establishment: William Carey University, Hattiesburg, Mississippi.

·         Presented a Paper for publication in front of a delegation of University doctors.
Title of Publication: Passion and Destiny in an epic, Virgil’s The Aeneid and Shikibu’sThe Tale of Genjiascase study.Essay published on: May 2014.

2.      The Middle East Partnership Initiative Student Leader (MEPI SL). Establishment: Georgetown University, Washington D.C. USA.  This cultural exchange program was sponsored by the Institute ofInternational Education (IIE). From June 2009 to August,2009.

·         Took part in workshops on democracy and civil society
·         Enrolled in an American Civilization class and participated in multi-cultural debates.
·         Volunteered with the North Central Technical College in Wausau, Wisconsin, to help children around the USA and Costa Rica as well as took part on the conferences.

·         Hands on Study on the US Civil Rights Movement through field trips and meeting with ex-activists around the states of Georgiaand Alabama.