JOYCE ODAMEA MENSAH
P. O. Box CO 46, Tema.
Phone: +233 242242374
E-mail: [email protected]

Bio Data and Personal Profile
NAME : JOYCE ODAMEA MENSAH
DATE OF BIRTH : 14TH JAN,1987
GENDER : FEMALE
MARITAL STATUS : MARRIED
LANGUAGES SPOKEN : ENGLISH,TWI

Career Objective
Becoming a chartered Marketer and to develop a high level of professional excellence in work environment with a good team performing spirit.
Goal using my acquired skills to improve the establishment i find myself in to achieve improved performance and target.
Education
BSc. in Marketing (2015-2017)
Ghana Institute of Management And Public Administration( GIMPA)
Higher National Diploma (2011-2013)
 Kumasi Polytechnic
Diplomas in Business Studies (2008-2009)
 Kumasi Polytechnic
SSSCE (2006)
Chemu Senior Secondary School

West Africa Senior Secondary Certificate Examination

Work Experience
NATIONAL IDENTIFICATION AUTHORITY SEPT.2018 TO OCT 2018
Position Held : Registration officer
Duties
 Interviewing of applicant
 Checking for the right document for registration
SMICE DIGITAL OCT 2018 TILL DATE
Position Held : Assistant Sales Manager
Duties
 Checking of stocks
 Ensuring that customers are fully satisfied
 Account for sales at the various terminals
 Seeing to the day to day activities of the shops at the terminals
 Paying of staff salaries

ACCESS BANK GHANA LTD-ACCRA ( AUG. 2014 TO DEC. 2016)
Position Held : Customer Care Officer
Duties
 Receives and resolves customer complaints
 Serves as a point of enquiry to customers
 Opens account
 Processing of customer request such as foreign transfer, investment, visa cards mobile banking sms alerts and internet banking
 Training of national service personnel
 Filing of document
 Prepares weekly and monthly reports to the Group Head and audit
o Account Opening
o Incomplete Documentation
o Customer Information Update
o Account Reactivation
o Account Closed
o Cheque Book Request
o ATM Cards Activated

TDC (NATIONAL SERVICE OCT. 2013- AUG. 2014 )
Marketing Department
 Preparation of weekly, monthly and quarterly sales report for the sales officer
 Responding to business letters such as
 Request for amendment
 Request for assignment/transfer
 Request for mortgage
 Preparation of land documents such as
 Offer letters
 Right of entry letters
 Leases
 Calculation of interest for client who have not completed payments of the plots and houses
 Attending to customers on enquiry visit (customer service)
 Booking of incoming and outgoing files

NHIS-TEMA (ATTACHMENT AUG. 2010- AUG. 2011 )
Marketing Department
 Preparing invoice
 Registering new client
 Introducing new product to existing client
 Orientation to people who wants to join the insurance
 Data entry
 Enquiry , Complain handling , Office registration
 Renewal of cards
 Billing

Skills
 Good communication skills, working with other staff members very well.
 Good customer service skills
 Hard working, able to work with little or no supervision and willing to learn
HOBBIES
 Singing,
 Listening to Music,
 Watching Movies
 Cooking

References
Jennifer Asare-Boadu
Branch Manager
Access Bank Ghana
Tel:0242706103

George Adu-Boampong
Director
Ghana Broadcasting Corporation
Tel: 0244744061

Mr. Kwesi Asare Darko
Head of Estates
TDC Development Company Ltd.
Tel: 0244994053