Babafunke Oladele

Close 48 House 2A, Satellite Town Lagos, Nigeria

Tel: +2348037251307

Email: [email protected]

Summary: Highly motivated banking services professional with proven abilities in buildingcustomer relationship, delivering quality services,increasing sales and services, growing customer base and extensive knowledge of banking operations and credit evaluation.

Provides supervision over a team of dedicated professionals, and possesses excellent analytical, communication and time management skills.

Professional Experience:

Fidelity Bank plc Nigeria ​2009 to Present

Banking Operation Supervision (2014 to Present)– Responsibilities includes Funds Transfer, Cash Officer, Vault Custodian, ATM Custodian and Clearing Supervisor.

▪ Manage work process and establish rules and responsibilities required of team and other staff members
▪ Supervise officers on domestic operations, local and international funds transfer processes, clearing activities and other settlement, issuance, payment/collection activities
▪ Train tellers on banking policies and improving sales techniques towards archiving sales goals
▪ Supervise tellers by ensuring all transactions of cash, cheques, money orders etc. are processed accurately and efficiently as part of the end of day transaction process
▪ Management and monitoring of set vault daily cash limit through Cash Swaps with other banks and Cash Movement to regional Cash unit.
▪ Supervision and coordination of cash tellers; Funding of teller points and evacuation of cash to vault
▪ Effectively audit tellers’ drawer on a timely basis to ensure there were no security issues
▪ Spot checks on bulk and frontline tellers; General management and loading of ATM and ensuring that ATMs are functional at all times
▪ Formulate marketing strategies and activities to promote customer satisfaction and increase of branch business
▪ Ensure excellent teller operation performance through adherence to compliance with bank polices and procedure
▪ Resolve work related problems, prepare and submit progress report to management
▪ Conduct workshop and provide required training session to sales and marketing teams.
▪ Proficient in the use of Microsoft Office suite.
Relationship Officer (2010 to 2014)

▪ Managed a high net-worth customer base through ongoing sales of financial products and services
▪ Advised customers on commercial and personal financial services tailored to their corresponding needs
▪ Provided exceptional customer service by promoting bank’s products and services
▪ Handled payments of loans and updates on customer records
▪ Evaluated and reviewed loan and credit applications and made recommendation for approval or rejection on that basis
▪ Maintained established credit limit and determined repayment plans in accordance with authorized credit limit provided.
▪ Liaised with other business units in ensuring services are rendered with satisfaction and ina timely fashion to customers
▪ Initiated and analyzed important industry/market data in relation to market trends and future product development
▪ Worked with the Risk Management team to ensure the bank’s objectives as a whole, were met.
Customer Services Representative (2009 to 2010)

▪ Generated new sales opportunities by developing relationship with new and existing clients through individualized account management
▪ Assessed and evaluated borrowers’ needs and financial information and their ability to repay
▪ Responded to customer inquiries by providing information on bank account polices, products and services
▪ Resolved customer questions and securitizedaccounts errors
▪ Processed transactions including money transfer, deposits, withdrawals and review of client’s files
▪ Assisted customers in opening checking or savings accounts and ensured customers’ needs are met and handled on time.
 

MTN Telecommunication Nigeria​2007 to 2009

Customer Adviser

▪ Provided great customer experience by helping customers choose the right product and services
▪ Took inbound calls and dealt with customer questions effectively
▪ Conducted problem solving and troubleshooting for customers
▪ Maintained a friendly manner and calm positive demeanor when handling customer complaints
▪ Achieved high volume of calls quality scores each week based on customer level of satisfaction after resolution
▪ Entered orders for customers in the system for products or services and recorded customer information in the database
▪ Assisted and processed customer refunds or billing adjustment on a computerized billing system
Education Qualification:

Master in Business Administration, (MBA) ​2012-2014

Ladoke Akintola University of Technology

Ogbomoso, Oyo State

Nigeria.

BTECH Chemical Engineering ​2000-2005

Ladoke Akintola University of Technology

Ogbomoso, Oyo State

Nigeria.

References:

Available on request.