Professional Summary:

Customer oriented F&B Service ambassador with a strong history of leading high performance to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Work History:

Food & Beverage Service Supervisor (Macau Fisherman’s Wharf, Rock’s Hotel) July 2019 – February 2020

Oversee all front and back of the house restaurant operations.
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally. Maintain quality control for all food served. Seek ways to cut waste and decrease operational costs. Generate daily, monthly, and annual reports. Train new employees and provide ongoing training for all staff.

Dining Room Waiter Celebrity Cruises, Inc. 2010 – 2019
Clean, organize and maintain designated service station. Prepare mise-en-place to ensure that the station is ready when required. Answered questions about menu selections and made recommendations when requested. Possess full knowledge of all menus presented to guests in order to answer guest questions regarding ingredients. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests. Provide attentive and personalized service to ensure that guest requests are fulfilled promptly.