Rowena Divicay Executive Assistant
PhilippinesROWENA V. DIVICAY
Poblacion, Dalaguete, Cebu
Mobile No. +639151185780
Email Address: [email protected]
OBJECTIVE:
To obtain a position with an opportunity for personal growth, to establish a career path and to be of service to the company.
WORKING EXPERIENCE:
Company : Tennant Trading, Inc.
16 Paseo Mariano, Ma. Luisa, Banilad, Cebu City
Position held : Executive Secretary/ Personal Assistant
December 5, 2018 up to present
Duties & Responsibilities:
● Handles incoming and outgoing communications through mail, email, phone or fax
● Organizes electronic files and hard copies
● Prepares letters and memos
● Schedule payments for corporate and personal bills
● Prepares checks and vouchers
● Prepares invoices and statements for clients
● Prepares forms and payments for SSS, Philhealth, Pag-ibig & BIR
● Prepares quarterly report for SSS and Philhealth
● Prepares payroll
● Reconciles bank statements
● Liquidates petty cash
● Coordinates with accountant
● Coordinates with the courier during shipments
● Coordinate bookings for travel and accommodation both domestic and international
● Makes sure that the business permit is processed
● Prepares GIS and affidavit of non-operation for SEC
● Schedule appointments
● Prepare itineraries
Company : GlobalParking Management Inc.
Garden Bloc, IT Park, Cebu City
Position held : Business Development Consultant
July 22, 2018 up to December 4, 2019
Duties & Responsibilities:
● Assists in finding potential car park sites
● Assists in Marketing the car park such as finding reserved/corporate parking accounts and others
● Meet and does presentation with the clients
● Do site survey
● Prepare Business Development Reports
● Assists on the special projects of GlobalParking Management Inc.
Company : GlobalParking Management Inc.
Garden Bloc, IT Park, Cebu City
Position held : Operations Manager
October 9, 2017 up to July 21, 2018
Duties & Responsibilities:
● Provide leadership
● Works with minimum supervision
● Lead in doing Business Development in Cebu
● Coordinates with Clients or represent GlobalParking to different property owners
● Lead marketing initiatives in Cebu or help on the expansion of business due to experience in car park operation, system operations, mall and retail operations
● Review and supervise audit of carpark systems and operational loopholes and controls
● Ensure superior work quality and execution at all times
● Maintain international standard of management and operation within all car parks
● Assists with governmental rules and regulations in relation with car park facilities with other company departments
● Assists with permit processing, as needed.
Company : Tennant Trading, Inc.
No. 9 Regency Crest Condo., Ma. Luisa, Banilad, Cebu City
Position held : Executive Secretary
January 9, 209 up to October 8, 2017
Duties & Responsibilities:
● Handles incoming and outgoing communications through mail, email, phone or fax
● Organizes electronic files and hard copies
● Prepares letters and memos
● Schedule payments for corporate and personal bills
● Prepares checks and vouchers
● Prepares invoices and statements for clients
● Prepares forms and payments for SSS, Philhealth, Pag-ibig & BIR
● Prepares quarterly report for SSS and Philhealth
● Prepares payroll
● Reconciles bank statements
● Liquidates petty cash
● Coordinates with accountant
● Coordinates with the courier during shipments
● Coordinate bookings for travel and accommodation both domestic and international
● Makes sure that the business permit is processed
● Prepares GIS and affidavit of non-operation for SEC
● Schedule appointments
● Prepare itineraries
Company : Sawo, Inc.
Mez 2, Mactan, Cebu, Philippines
Position held : Executive Assistant / Sales & Marketing Executive / Admin Department
July 07, 2008 to January 2, 2009
Duties & Responsibilities:
● Follow up calls for local prospect clients
● Follow up calls for unpaid accounts from customers
● Receives telephone inquiries from direct customers
● Computes commissions for existing agents
● Prepares sauna room quotations and other related products
● Schedule appointments of top management for clients for clients who requested to visit the showroom
● Updates sauna room pricelist and customer’s list
● Coordinates with agents regarding sauna room projects, meetings and inquiries
● Makes hotel and flight bookings either international or local
● Receives Purchase Order from distributor and coordinates with material planners
● Schedule carpenters and technicians for sauna room installation and repairs
● Receives all local customer complaints regarding the product purchased
● Perform other tasks that may be assigned from time to time
Company : Xlibris Phils. Inc.
3rd/F Mango Square Bldg.
Gen. Maxilom, Cebu City
Position held : Submissions Representative / Operations Department
April 03, 2006 – June 30, 2008
Duties & Responsibilities:
● Review all new book submissions and provide Author Services Representative and Production Designers complete and accurate elements to begin publication production.
● Register book submission with Library of Congress and file ISBN to each submission Complete books.
● Answer author questions and address concerns and educate author on Xlibris standards and services.
● Promote customer satisfaction.
Company : PacificHub Corporation
11th/f Robinson’s Equitable Tower ADB Ave.,
Ortigas Center, Pasig City
Position held : Sales Associate / Operations Department
October 7, 2004 – June 1, 2005
Duties & Responsibilities:
● Provides the company with sales for a certain campaign. Campaign: MSMB2B
● Promotes customer satisfaction
Company : Profood International Corporation
Highway Maguikay, Mandaue City,
Metro Cebu, Philippines 6014
Position held : Executive Secretary / President’s Office
January 2, 2003 to June 21, 2004
Duties & Responsibilities:
● Attends to all official and some personal requirement of the President.
● Responsible in receiving purchase orders from international buyers and makes corresponding proforma invoices.
● Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by the employer.
● Takes dictation in shorthand or by machine and transcribes notes on typewriter or computer, or transcribe from voice recordings.
● Composes and types routine correspondence. Prepares outgoing mail and correspondence, including email and faxes. Makes copies of correspondence or other printed materials.
● Organizes and maintains file system, and files correspondence and other records.
● Answers and screens manager’s telephone calls, and arranges conference calls.
● Coordinates manager’s schedule and makes appointments.
● Greets schedule visitors and conducts to appropriate area or person.
● Coordinates and arranges meetings, prepares agendas, reserves, and prepares facilities, and records and transcribes minutes of meetings.
Company : Municipality of Dalaguete
Poblacion, Dalaguete, Cebu
Position held : Tax Revision Staff / Assessor’s Office
May 28, 2003 up to December 2003
Duties & Responsibilities:
● Encodes / updates computerization of Real Property Field Appraisal Assessment Sheet.
● Gives assistance to the land owner’s inquiries.
Company : New Century Telecoms, Inc.
16th/F Centerpoint Bldg., Ortigas Center, Pasig City
Position held : Sales Coordinator / Corporate Accounts Dev’t Group
June 11, 2001 – November 15, 2001
Duties & Responsibilities:
● Handles processing of documents needed for pager activation and delivery.
● To reinforce CADG telemarketing, customer follow-ups and setting appointments.
● To participate in processing proposal letters, quotations and other forms of correspondence to corporate accounts.
● Controls and replenishes CADG office supplies and accountable forms.
● To help maintain the CADG files such as DSR , Call Book, Minutes of the Meeting, etc.
● Validates Weekly Expenses Report (WER) of CADO’s.
● To help gather feedback from accounts and trade through survey and other strategic forms to accomplish competitive reports and other special reports from time to time.
● Contribute recommendations that will further improve and maximize effectiveness of CADG.
● Participate in identifying and exploration of other possible areas of distribution such as external agents and other potential channels to improve sales.
● Provides proper assistance and attention to every need of each CADO marketing materials and presentation handouts.
● To act as support to overall CADG operations.
● Performs adhoc functions concerning CADG activities that may arise from time to time.
Company : New Century Telecoms, Inc.
16th/f Centerpoint Bldg., Ortigas Center, Pasig City
Position held : Finance Assistant / Finance Department
January 5, 2001 – June 10, 2001
Company : Nextel Communications Phils., Inc.
8th/f Orient Square Bldg., Ortigas Center, Pasig City
Position held : Assistant Leader / Operations Department
April 1, 1997 –January 4, 2001
Duties & Responsibilities:
● Provides assistance to the shift Team Leader and Operations Supervisor in handling the daily operations and in directing the work of the Telecommunicator.
● Prepares various reports such as Average Call Distribution, daily attendance and complaints summary.
● Provides efficient secretarial and paging services to all callers and subscribers.
● Verifies complaints by callers / subscribers regarding the behaviour / performance of telecommunicators before issuing any disciplinary action.
● Acts / performs as Leader Reliever in the absences of the Shift Team Leader.
● Transmits Group paging messages for broadcast news (traffic, phisix, news of national concern and weather updates) and newly activated pagers.
● Monitors the performance of weekly on-the-job trainees.
● Reports to the immediate superior any violations committed by the telecommunicators on company policies, as well as house rules and regulations.
● Handles telecommunicator’s advise of absence.
● Gives telecommunicator’s scheduled break.
● Gives assistance to telecommunicator’s when needed.
Company : Nextel Communications Phils., Inc.
8th/f Orient Square Bldg., Ortigas Center, Pasig City
Position held : Telecommunicator / Operations Department
March 20, 1995 – March 30, 1997
Duties & Responsibilities:
● Receives, encodes and transmits error-free messages to subscribers.
● Patiently, courteously and promptly attends to inquiries and complaints of callers in the paging line.
● Regularly monitors conditions and operations of workstation. Reports problems / breakdown / malfunctions to the immediate superior.
EDUCATIONAL BACKGROUND:
College : Philippine Christian University
Course : Bachelor of Science in Computer Science
Secondary : Annunciation Academy
Elementary : Casay Elementary School
SKILLS / ACTIVITIES:
Knowledge in computer softwares – Microsoft World, Microsoft Excel, Powerpoint and other Windows application and with typing speed of 110wpm.
● Consistent Honor Student
● Elected Sangguniang Kabataan Councilor
Casay, Dalaguete, Cebu
● Awarded Employee of the Year by Nextel Communications Phils., Inc.
SEMINARS ATTENDED:
Complaints Handling September 1998
Stress Management October 1999
Time Management December 1999
Basic Supervisory Course January 2000
Train the Trainers Workshop February 2000
Product Knowledge and Appreciation March 2000
5S of Good Housekeeping January 2003
PERSONAL INFORMATION:
Date of Birth : August 7, 1976
Civil Status : Married
Religion : Roman Catholic
Height : 5’4”
Dialect Spoken : English, Tagalog, Cebuano