Pete is known for being highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Delivering results in highly competitive markets. Strengths encompass sales & marketing, public relations, program development, fleet & route management, strategic planning and budget forecasting, purchasing, exporting staff training and development, leadership and team building, computer technology.
Education
- March 1997 - June 2001 AB Mass Communications at University of Perpetual Help Rizal, Philippines
Experience
- April 2013 - October 2018 Operations Manager at Serve Plus
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• Spearheaded the daily planning, control and management services and processes
• Managed daily interaction with clients/customers – inquiries, complaints etc. thru email and phone
• Managed staff, prepared work schedules and assigning specific duties
• Guarantee staff is following company procedures and policies
• Proactive approach to identifying and correcting quality assurance concerns - October 2011 – January 2013 Training Coordinator at National Bank of Abu Dhabi, UAE
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• Successfully delivered allocated Learning & Development programs, ensuring that service levels are met, programs run with maximum delegate numbers and service excellence is achieved for all interested parties
• Verified all nominations received are entered into the OLM Oracle System and nominees are allocated to the most appropriate program, enabling the delegate to attend the learning event without undue delay
• Processed all documentation relating to learning programs, including vendor requirements, delegate nominations, program invitations, through to management of program on the day of delivery
• Liaised with NBAD Academy team on room bookings for programs held internally or externally, as well as ensure the appropriate equipment and refreshments in line with the training program requirements
• Liaised with external vendors and facilitators to ensure all requirements are met for the program delivery, including pre-work, production of program materials, delegate lists, room layouts
• Created, Maintained and updated the OLM Oracle System, covering all training records. Including inputting list of courses, employee basic data, courses attended in past, training history, to ensure individual training profiles are maintained to track the training and development history of each employee
• Made certain program evaluation is undertaken on the conclusion of each event analyzing and reporting on findings to Finance & Information Officer to enable the preparation of monthly reports
• Prepared all files and guaranteed documents are completed and passed to the Learning & Development Team Leader - May 2008 - September 2011 Marketing Supervisor at Haward Technology M.E., UAE