KEY QUALIFICATIONS/ SKILLS
▪ Good communication skills
▪ 1 year Food and Restaurant field
▪ 3 year of experience as Customer Service
▪ Able to respond calmly or tranquility to customer concerns and questions
▪ Profound ability to remain flexible to all personality types
▪ Ability to perform extremely well with co-workers
▪ Flexible willing to try new things am interested in improving efficiency on assigned task
▪ Team player, Patient, Warm, and Friendly
▪ Highly motivated, Outgoing, trustworthy, reliable, and have solid work ethic
▪ Time management
▪ Ability to stand for extensive period of time

Academic Profile
Tertiary University of San Jose-Recoletos
Bachelor in Science of Hospitality Management

Work Experience
Service Crew
Kebabs Faktory
January 2020- Present

-Manage stocks and sales inventory
-Prepare, cook, and present food items quickly and efficiently
-All around, multi-tasking helping making drinks, taking orders
-Take orders from head chef about regular order preparation and daily specials
-Place prepared dishes and platters on trays to make them ready for serving.
-Cashier
-Doing opening and closing for inventory

Customer Service Executive
Pico Guards Pte Ltd Singapore
April, 2017 – December 2019

Concierge/ Receptionist (Dupont office, Metropolis, One Raffles Quay)

– Welcome and greet all visitors including tenants and their guests
– Oversee the concierge counter and handles all tenants/guest enquiries
– Manage the Visitor Management System to register guests/visitors
– Provide value-added services, directions and assistance to tenants/guest
– Assist with tenant events/promotional activities and management team on the dat-to-day operations
– Provides administrative assistance to the management such as to keep daily records of access cards
– Provides taxi booking for the tenants and guests
– any other ad-hoc task may be assigned

Receptionist / Service Crew
Blisshouse Restaurant Singapore
November, 2017 – March 2018

– All around, multi-tasking in helping in the kitchen and in floor serving
– Assisting the chef doing mis-en place, making sauce
– Greets, engages and assists customers and guests in a vibrant, courteous,and professional manner
– Cashiering Duties
– Provide excellent customer service
– Take order from the customers and food serving to the customers
– Cleaning the tables and chairs after used
– Conversing to customer with smile and confidence

Front Office (On the Job Trainee)
Crown Regency Hotel, Fuente Osmena Cebu City
June 2016 to November 2016

– Register & process guests and their assigned rooms
– Accommodate guest requests
– Communicating with hotel staff on the status of guest rooms
– Up Selling guest rooms and promoting hotel services
– Handling cash payments
– Maintain a clean and neat front desk area

Kitchen Crew (On the Job Trainee)
Raphael’s Cafe Sports Bar
November 2014 to March 2015

-Rotate food items in cold storage and trash any expired items.
-Sort, chop, and store food items that need to be used for cooking purposes
-Assist the head chef in cooking items from the menu by following standard recipes.
-Assure the cleanliness and sanitization of all work areas such as countertops
-Arrange for ovens and cooking ranges to be set at proper heat levels.
-Organize uncooked food in dishes and place them in ovens or cookers for preparation purposes.
-Monitor the time needed for each dish to cook and remove cooked dishes.

CHARACTER REFERENCES:
Available Upon Request