MA. CORAZON OLIMPIA U. RESUELLO
#153B Village East Ave., Village East Executive Homes,
Barangay Sto Domingo, Cainta, Rizal (1900), Philippines
Tel # (02) 656-42-69 / (063) 920-9163652

CAREER SUMMARY

Over 15 years of experience in food industry. Knowledgeable in MS Office, such as Word, Excel
PowerPoint & Outlook. Dedicated and hardworking employee with people management skills

EXPERIENCE

2007 – to present Jollibee Foods Corp, Jollibee Worldwide Services
QM OFFICER
 Conducts the over-all and comprehensive quality system assessment and certification of stores quality systems and processes to identify areas requiring development or improvement actions. Collaborate with other concerned units for immediate action planning
 Keeps abreast of corporate directions that will affect the unit, coordinates with other units concerned and integrates all quality directives to the unit work plan
 Drives and implements the FSC (Food, Service, Cleanliness and Condition) and QMS (Quality Management System) monitoring program of Operations Department through conduct of regular audit
 Design, enhances and recommends approval of systems and standards on FSC and Quality Management Program; evaluates effectivity and efficiency of these programs
 Responsible for the implementation and compliance of Food Safety Program in Operations team and Support units that resulted to high FSC awardees
 Responsible in cascading various monitoring programs to operations.
 Conducts/Attends regular meetings with support units to:
 Address reported deviations in the store and other quality-related issues for store operations
 Ensure existing capacity of the store with regards to equipment & food safety
 Incorporate the standards of newly approved or improved products to QM Monitoring system
 Gives feedback, and recommends suggestions for the products or system being tested and for launching

2004 – 2005 PRESIDIO FOOD CORP./ ROASTERS GROUP OF PHIL.
R&D/QA OFFICER
 Experiments and/or creates new products and develops existing formulation with new or alternative ingredients from alternative suppliers having the same or better quality on finished goods at a lower cost and good service
 Designs and documents R&D Manual and Quality programs on formulation and procedures
 Determines store process audit procedure and monitor remedial action

2002 – 2004 TRI-VISION VENTURES, INC. (Dunkin Donuts)
PRODUCTION MANAGER
 Directs the timely production and release of all company’s products at the lowest possible cost consistent with established specifications as to quality and quantity to ensure customer’s satisfaction
 Ensures smooth and uninterrupted production operation through the efficient and effective maintenance, repair and upkeep of its equipment and facilities
 Directs the development and establishment of production schedule and material requirement plan in accordance with approved sales forecast, finished goods requirements and special orders of the various outlets
 Recommends acquisition or disposal of machinery or equipment in accordance with current and projected requirements. Recommends modification to or relocation of such to achieve maximum output at minimum cost
 Monitors daily production and takes immediate corrective measure to reverse any downward
trend in production level. Confers with immediate superior on major problems and submit recommendations for corrective action
 Reviews kitchen and facilities layout, considering present, projected and forecast business, recommends changes providing for optimum results
 Establishes energy and cost reduction measures and sees to the implementation of such
 Ensures work progress by monitoring/controlling personnel activities through performance measurement, enforcement of discipline and personnel counseling

1997 – 1998 JAECA’S SPECIALTY FOOD PRODUCTS, INC.
QA/R&D/SANITATION OFFICER
 Experiments and/or creates new products and develops existing formulation with new or alternative ingredients from alternative suppliers having the same or better quality on finished goods at a lower cost and good service
 Inspects and performs chemical, microbiological, and physical analyses or raw materials, in-process, finished product, and packaging materials
 Designs and documents R&D Manual and Quality programs on formulation and procedures (i.e. HACCP, and GMP’s)
 Determines procedures and techniques, setup laboratory room and purchase necessary Equipment and materials needed to carry out functions of Quality Assurance
 Determines production process audit procedure and monitor remedial action
 Works with production and maintenance depts. to help organize quality control, sanitation, and safety programs
 Determines and documents supplier’s visit or audit program
 Designs and implements policies and sanitation programs on cleaning procedures with regards to manpower, chemical, and equipment requirement

1995 – 1997 PANDA DEVELOPMENT CORPORATION
SHIFT MANAGER (Shakey’s Pizza Restaurant)
 Monitors and supervises all restaurant activities with the purpose of optimizing profit and increasing sales volume
 Provides necessary direction to subordinates in order to maintain the highest standards of food quality, customer service, ambiance, and cleanliness
 Helps and assists in planning and implementing marketing techniques in terms of advertising, promotions, competition and other program to boost sales
 Hires, trains, and evaluates employees
 Maintains management controls by monitoring, evaluating, and acting upon data obtained from records and reports in relation with sales performance, labor cost, food cost, purchases, and inventories develop sound and practical solution to specific problem and/or strategies in order to improve restaurant operation

1994-1995 LESLIE CORPORATION
SECTION SUPERVISOR
 Supervises activities of production area and production workers in accordance with product specification and quality standards to be followed
 Maximizes worker’s efficiency and cost effectiveness of the section
 Determines manpower requirement of the work orders
 Hires, trains, evaluates, and recommends personal actions of production workers
 Supervises setting up of machines and interpret work orders
 Submits daily and weekly production reports
 Checks and audits food booth monthly if products are within the standard range

CERTIFICATION

 Jollibee Food Safety Program
 Integrated Pest Control Program
 FSC & QSR Certified Auditor

PERSONAL INFORMATION

Date of birth : Jan 7, 1972
Age : 48 yrs. old
Civil Status : Separated
Religion : Roman Catholic Father : Leo L. Ulanday
Citizenship : Filipino Occupation : Retired Government Employee
Sex : Female Court Of Appeals
Birthplace : Manila Mother : Saturnina P. Ulanday
Tin Number : 186-614056 Occupation : Retired Government Employee
SSS Number : 33-20030485 Manila Dev’t Authority

EDUCATIONAL BACKGROUND

1989-1994 University of the Philippines, Los Baños – BS Food Technology
1985-1989 Lagro High School, Lagro, Q.C.
1980-1985 Flos Carmeli Institute, Fairview, Q.C.
1978-1980 Holy Trinity Academy, Manila