MUJAHID TARIQ

Cell # 03064000595

E-mail: [email protected]

Objective

Experienced Vendor Management with a demonstrated history of working in the telecommunications industry. Skilled in Customer Support, Analytical Skills, Customer Relationship Management (CRM), Customer Satisfaction, and Customer Retention. Securing a position, ensuring ultimate ambition to emerge myself as excellent professional in best interest of my organization and myself.
Professional Experience

University of South Asia

Assistant Manager Marketing/Vendor Management/Digital Marketing/Branding

Dec-2019 till Present
Works under the direction of a marketing director or manager to help reach the company’s marketing goals and objectives

Research market trends, demographics, pricing strategies, and other relevant information that helps managers and directors develop marketing plans

Analyses surveys, polls, and other market research to look for patterns and trends
Creates graphs, reports, and detailed data analysis using computer software.

Delivers reports on research findings through written documents and verbal presentations
Assists in creating promotional materials, including brochures, blogs, marketing copy, etc.
Provides fact-checking, copy-editing, and formatting assistance during the creation of mailers, coupons, website content, and other promotional materials
Helps maintain social media accounts for brands, products, or services
Enters marketing data into spreadsheets and helps to create data and financial reports for marketing managers and directors
Helps maintain excellent client relationships through superior customer service skills
Places calls to or visits clients as needed to provide marketing materials, deliver sales pitches, or answer client questions
Organizes and plans the production of all major marketing materials by working closely with printers, sponsors, and other involved parties
Warid Telecom/JAZZ

Vendor Management/Customer Experience.

(OCT-2016– JUNE-2019)

Summary

Vendor Management is a discipline that enables organizations to control costs, drive service excellence and mitigate risks to gain increased value from their vendors throughout the deal life cycle manage the payrolls, salaries, FTE rate billing, Reporting and analysis the daily performance and maintained daily dash boards.

Responsibilities Performed Successfully

·         Manage the payrolls, Billing, month end invoicing.

·         Finalize the accrual amounts

·         Manage the skill set of agents

·         Monthly Projection/ How many calls we expect in upcoming months

·         Part of budgeting and planning

·         Manage and mange external vendor relations within Operations Department.

·         Successful manage the billing at vendor location

·         Strong check on financial activities

·         Perform as functional bridge amongst external vendors as well as internal stakeholders.

·         Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.

·         Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.

·         Help and coordinate vendor processes and methods to approve vendors.

·         equipment’s

Warid Telecom

Operation Supervisor (Sr. Executive)

(May 2015 – Sep-2016)
Responsibilities Performed Successfully

·         Fulfilling Client requests.

·         Providing them knowledge about new promotions.

·         Maintain existing customer base.

·         Building trust between customer and the company.

·         Successfully Managed the Floor.

·         Trained technical resources with Product Knowledge.

·         Trained Resources with Client Communication Techniques.

·         Client Communication.

·         Agents’ Performance Evaluation.

·         Managed Team Performance and Enhanced Productivity.

·         Maintained healthy relationship with Internal & External Clients.

·         Designed targets, Development Process, Standards, Techniques and Tools to support task performance

·         Increase first Call resolution

Warid Telecom

Customer Relationship Officer

(June 2011 – May 2015)
Summary

Emerged myself as an excellent client relationship manager in a service oriented telecom business environment. Ensured client satisfaction and fulfillment of their requests. Helped customer knowing about new promotions and packages to increase their interest in services.

Responsibilities Performed Successfully

·         Taking Inbound calls

·         Maintaining Healthy environment

·         Enhanced customer experience to provide them information about company and products

·         Worked in inbound/outbound campaigns

Academic Qualifications
MBA (Executive/Marketing)

Bachelors in Commerce                                           (2004-2006)
COMSATS Institute

Punjab College of Commerce
2015-18

2006-08
Intermediate (F.SC)                          (2004-2006)
Punjab College of Science
2004-06
Strengths
·         Computer Knowledge.

·         Excellent Microsoft Office Usage knowledge.

·         Experienced in customer services skills & etiquettes.

·         Persistent, patient & sensitive to customers’ needs & apprehensions.

·         Always seek to bring innovative ideas.

·         Efficient team player in all circumstances.

·         Very positive approach towards work & life.

·         Always enjoys my work
 

Achievements
Acknowledgement of 1- year excellent customer services by Warid Telecom

Acknowledgement of discipline committee
Interest
·         Music.

·         Sports.

·         Internet.

·         Traveling.