IT Business Process Analyst

IT INDUSTRY EXPERIENCE 24 Years

·     Build and manage a software development organizational unit working on one or more software projects

·     Collaborate closely with Stakeholders (Executives, Customers) for product commitments

·     Providing guidance to project team on efforts to achieve customer commitments, strategic objectives, and milestones

·     Have been working in an AGILE and CMMi Level 5-certified companies that focused on software development projects

·     Extensive work exposure in US and Vietnam on Software Development, Testing and Application Support

·     Conducts data mining and analytical processing activities for Data Warehousing

·     Strong and solid experience in Business Analysis for different industries

·     Wide exposure on analyzing an organization’s raw data in a variety of Software Applications, Leadership, and coaching skills

Work History
2014-02 – 2020-02

IT Business Process Analyst

Z.C. Kings Cooperative (FMC Corporation), Bonifacio Global City, Taguig, Philippines

·      Global collaboration with different departments on operational support tasks to model importance of group goals

·      Manages the team of SMEs on their workload specially on the testing of each SIMS/QMS modules. Conducts regular project status meeting

·      Conducts trainings on Safety Incident and Quality Management Systems for all users within Asia Pacific and some parts of North American and EMEA

·      Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements

·      Monitor and optimize current processes

·      Work with business managers and executives to identify and correct process issues

·      Test, monitor, and optimize systems applications

·      Received incoming calls and messages and addressed or triaged phone requests
2012-12 – Current

Cavite Philippines Stake President

The Church of Jesus Christ of Latter-Day Saints, Cavite Philippines Stake, Cavite, Philippines

·      Presides over the entire stake consisting of 4,000++ members

·      Provides guidance and counsel to 8 Bishops and 230++ leaders in the stake

·      Oversees welfare matters, records, finances, and properties of the Church in Cavite Philippines Stake

·      Presides at stake conferences unless an Area Seventy or General Authority attends

·      Serves as the primary Church spokesman to the news media on matters that pertain to the stake
2009-11 – 2014-01

Project Lead/Lead Business Analyst

AIGSS (AIG Shared Services), Alabang, Muntinlupa, Philippines

·      Manage Work and Capacity Plan for the team

·      Performed independent analysis and provided recommendations to overcome project obstacles

·      Closely collaborated with project members to identify and quickly address problems

·      Performed detailed assessments of risks to determine constraints and develop mitigation strategies

·      Led team of engineers in providing design and engineering solutions to various clients and market sectors

·      Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets

·      Managed risk, investigated solutions and established project recovery plans

·      Gathers, reviews, analyzes and creates detailed documentation of business systems and user needs, including workflows and program functions

·      Provides and communicates the project weekly status to the Global PMO and the clients

·      Coordinates the development of all approved versions of business and functional specifications for the application

·      Prepares the Master Test Plan, test cases and scripts necessary to test the developed application

·      Ensuring high level of client satisfaction through the delivery of quality products on time

·      Conducts data mining and analytical processing activities
2008-06 – 2012-12

2nd Councilor Stake Presidency / Bishop

The Church Of Jesus Christ Of Latter Day Saints, Cavite Philippines Stake, Cavite, Philippines

·      Presides over those who hold the Melchizedek Priesthood in the stake

·      Handles church records, reports, and finances of Cavite Stake

·      Responsible for the work of the stake Sunday School, Young Men, Young Women, and Primary presidencies and other programs

·      Presiding high priest and presides over ward meetings

·      President of the Aaronic Priesthood

·      Conducts tithing settlement and receive other contributions from Church members such as funds to support missionaries
2007-10 – 2009-11

Senior Software Engineer Technical Lead

Accenture Philippines Inc., Ortigas, Quezon City, Philippines

·      Enhanced performance testing tool to cater for new transactions and conducts unit testing

·      Mastered excel macros that automates the generation of daily BDS Production report which resulted to a quick turnaround from 5 days to 2 days

·      Coaching and giving direction / providing feedback to ASEs, SEs, new or less experienced SSEs and other team members

·      Monitoring and reviewing work progress of team members and providing periodic reports on the status of a project

·      Ensuring high level of client satisfaction through the delivery of quality products on time and within budget
1999-08 – 2007-10

Senior Software Engineer Technical Lead

Silverlake Systems, Inc., Makati City, Philippines

·      Manage User Requirements Study and Gap Analysis

·      Manage Work and Capacity Plan for the team

·      Manage, coordinate and liaise with customers and vendors to understand application and system requirements

·      Prepares development documentation (Functional, Program and User Specifications)

·      Facilitating technical design discussions and walkthroughs

·      Responsible for the analysis, design, construction, testing, installation and maintenance of the system

·      Walked clients and internal staff through troubleshooting steps to resolve common software issues

·      Built, tested and deployed scalable, highly available and modular software products

·      Translated technical concepts and information into terms all parties could easily comprehend

·      Mentoring / coaching all team members

·      Monitoring and reviewing work progress of team members and providing periodic reports on the status of a project

·      Projects handled as team lead/analyst/developer and technical support for all front-end banking system (Branch Delivery System):

o   Robinsons Savings Bank – Ortigas Center, Q. C.

o   Philippine Bank of Communication – Makati City

o   Bank of Commerce – Makati City

o   United Coconut Planters Bank – Makati City
1995-05 – 1999-07

Technical Support Engineer

ROHM LSI Design Phils., Inc., Makati City, Metro Manila

·      Performs estimations and floor planning of a micro-chip

·      Helped streamline repair processes and update procedures for support action consistency

·      Coordinated with systems partners to finalize designs and confirm requirements

·      Conducts trainings to new on-boarding employees within the team

·      Assists in the setting-up of networks and computers within the department

Education
1990-06 – 1995-03

Bachelor of Science: Computer Engineering

University Of Cebu – Cebu City

·      Graduated in Top 5 of Class

·      Consistent Dean’s Lister

·      Graduated with 1.6 GPA

·      Elected Vice President for Student Organization of Computer Engineering Department

·      Representative – Supreme Student Council

·      Batch President of Class 1995

·      Corps Commander

·      Thesis: Electronic Billboard, Student Data Warehouse
2018-01 – Current

MBA: Business Administration And Management

Lyceum of the Philippines University – Cavite

·      GPA 98%-100%

·      Coursework in Strategic Planning and Cultural Diversity in any organizations

Skills
Data structures knowledge

Very Good

People Management

Excellent

Project Management

Very Good

Product Development

Very Good

Strategic Planning

Very Good

Employee Development

Excellent

Configuration Management

Excellent

Business Analysis

Excellent

Industry Expert: Financial Services (Banking, Insurance), Chemicals, Manufacturing

Very Good