Education

January 2008- November 2010 Diploma In Cooperative Management at Railway Training Institute

Financial Accounting
Cooperative Accounting
Cooperative Banking
Nature of Cooperatives
Cooperative Law
Cooperative Marketing
Business Plan and Project

Experience

July 2019 Collection Advocate at Inventure Mobile Corporation

Highlight and Analyze credit failures at first level of contact to improve the credit approval process.
Working with the manager and team leads in different projects under customer experience.
Resolve and report escalated EDC issues related to customer disputes about the loans.
Follow through on any outstanding issues to ensure they have been resolved within the required timelines with other cross functional teams.
Engage customers on a friendly note to establish reasons for non payment and provide best way forward and suggestions that results to collections.
Educate customers on consequences for late payments and help them come up with a payment plan.

Feb 2018- Feb 2019 Corporate Sales Executive at Multichoice Kenya Ltd

Selling of the company’s products.
Negotiation with corporate companies for check off system.
Doing activation, marketing and creating awareness of the companies products.
Providing good customer care services.
Preparing of weekly/ monthly reports.

March 2012- January 2016 Credit Officer at Kenya Women microfinance bank

Recruiting of New customers.
Assessing of new customers to gauge there eligibility before funding them.
Process of loan forms,
Ensure customers pay their loans on time to avoid arrears.
Preparation of monthly reports.